Announcements & Policies

Guest must be 18 years or older with valid government-issued identification to reserve a room.

On each floor of the hotel, a limited number of guest rooms with a king-size bed can connect to a room with two double beds. Connecting rooms cannot be guaranteed and must be requested at the time of booking or by contacting the hotel directly.

Extra charges apply for rollaways or cots.

Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.

Early check-ins can be requested while making your reservation, or by contacting the Front Desk prior to your arrival.  

An early departure fee of 50 CAD applies to guests checking out prior to their departure date confirmed at check-in. Please contact the hotel for further information.

For security purposes, valid photo identification is required at check-in. Acceptable forms include a drivers license, passport, and/or proof of age card.

Late checkouts up to 4pm are available upon request for a surcharge of $50.  

Alcoholic beverage service is restricted to those 19 years or older (with valid identification).

There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.

Pets are welcome.  Please let us know if your pet will be accompanying you either at the time of booking your reservation or prior to your arrival.

All guest rooms and public spaces are 100% non-smoking.  A $200 cleaning fee will be charged to any guest who violates the smoking policy.

The hotel does not accept personal or third party checks.

Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN. 

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. If a debit card was provided as payment, a cash refund will be provided for funds held in excess of the amount actually incurred and charged.

Gift certificates are available for purchase. Please contact the hotel's main telephone number for further assistance.

A valid credit card is required at check-in for payment of the room, tax and incidentals. If a guest is paying cash, a deposit equal to the room, tax and 200 CAD per day to cover incidentals will be collected at check-in.

All third-party credit card payments and credit card authorizations must be completed via electronic credit card authorization. To arrange payment with a third-party credit card, please contact the hotel at least 72 hours prior to guest’s arrival. Contact the Manager on Duty by calling (905) 672-7000.