Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.
Please go to www.starwoodhotels.com/paymentcardsecuritynotice for information regarding a recent payment card security issue
Alcoholic beverage service is restricted to those 19 years or older (with valid identification).
Guest must be 18 years or older with valid government-issued identification to reserve a room.
The hotel does not accept personal or third party checks.
On each floor of the hotel, a limited number of guest rooms with a king-size bed can connect to a room with two double beds. Connecting rooms cannot be guaranteed and must be requested at the time of booking or by contacting the hotel directly.
An early departure fee of 50 CAD applies to guests checking out prior to their departure date confirmed at check-in. Please contact the hotel for further information.
Early check-ins can be requested while making your reservation, or by contacting the Front Desk prior to your arrival.
Extra charges apply for rollaways or cots.
Children 17 and under sleep free in existing room bedding. Rollaways, child rollaways and cribs may incur extra charges.
Gift certificates are available for purchase. Please contact the hotel's main telephone number for further assistance.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a drivers license, passport, and/or proof of age card.
Late checkouts up to 4pm are available upon request for a surcharge of $50.
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
Pets are welcome. Please let us know if your pet will be accompanying you either at the time of booking your reservation or prior to your arrival.
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. If a debit card was provided as payment, a cash refund will be provided for funds held in excess of the amount actually incurred and charged.
A valid credit card is required at check-in for payment of the room, tax and incidentals. If a guest is paying cash, a deposit equal to the room, tax and 200 CAD per day to cover incidentals will be collected at check-in.
All third-party credit card payments and credit card authorizations must be completed over the phone or via electronic credit card authorization (forms are no longer available). To arrange payment with a third-party credit card, please contact the hotel at least 72 hours prior to guest’s arrival. Contact the Manager on Duty by calling (905) 672-7000.
All guest rooms and public spaces are 100% non-smoking. A $200 cleaning fee will be charged to any guest who violates the smoking policy.