Sheraton Albuquerque Uptown Announcements

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Sheraton Club Lounge

Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.

Hotel Policies

3:00 PM     12:00 PM

Alcohol Policy

Alcoholic beverage service is restricted to those 21 years or older (with valid identification).

Age Requirement Policy

Guests must be 21 years or older to reserve a room.

Early Departure Policy

The departure date will be confirmed at check-in except for non-refundable, non-changeable reservations. Any changes after check-in are subject to a 50 USD early departure fee. Changes to the length of the stay may require an adjustment to the nightly room rate. Please refer to the reservation confirmation to verify the arrival, departure and cancellation policies.

Gift Certificate Policy

To purchase or redeem a gift certificate, please contact the hotel directly.

Late Checkout Policy

Checkout time is 12 noon. Please contact the front desk to request a late checkout, which is subject to availability on the day of departure. For a departure between noon and 6pm, a late checkout fee equal to 50% of the nightly room rate may be charged. For a departure after 6pm, a late checkout fee equal to 100% of the nightly room rate will be charged. Please refer to your reservation confirmation for specific arrival, departure, and cancellation terms and conditions.

Pet Policy

Dogs up to 40 pounds are allowed in specified rooms. A onetime non-refundable fee of 50 USD plus tax will be charged. Dogs must be present at time of check-in to be registered, cannot to be left unattended in the guest room and are not allowed in Club Level rooms. Cats are not allowed. Service animals are exempt.

Credit/Debit Card Policy

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Payment Policy

If paying with cash, guests must present valid identification.

Safety/Security Policy

For the safety of our guests and associates, the following devices are not permitted at the hotel:

  • Hoverboards
  • Balance Boards
  • Gravity Boards
  • Self-Balancing Devices

Please contact the hotel for further information.

Smoking Policy

All guest room and public spaces are 100% smoke-free. A $200 cleaning fee will be charged to any guest if any evidence of smoking is found in their room. Please contact the hotel for further information.