Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.
From Tuesday, September 6, until Friday, September 16, 2016, River Country Water Park will be closed for annual maintenance and deep cleaning. They will reopen at 3pm on September 16, 2016. Please contact the hotel for further information.
Alcoholic beverage service is restricted to those 19 years or older with valid photo identification.
A guest must be 19 years or older with photo identification and a valid credit card to reserve a room.
Connecting room requests are based on availability and are never guaranteed. The following configurations are possible if the rooms are available at the time of check in only.
A valid credit card must be presented at check-in. If a guest wishes to pay cash at check-in or checkout, a credit card must still be provided. Credit cards will be authorized at check-in for the amount of your stay, plus an additional 30% to cover incidentals. The authorization will hold the funds until checkout, at which time the amount actually incurred during the stay will be charged. The remainder of the unused funds will be released to the issuing bank to be released per their terms. Most banks hold authorizations for 5 to 10 business days.
All guests must present a valid photo ID and credit card at the time of check-in.
Hotel accepts dogs weighing less than 80 pounds. Guests must sign a waiver at check-in. Dogs are not permitted in Club rooms, Suites, or Meeting Facilities with the exception of working service dogs. Dogs are permitted in all rooms with the exception of our Traditional King Riverview Room with a Pullout Couch, our Traditional Two Queen Room with a Pullout Couch, as well as the Regal Manor Suite and the Plaza Suite. No late checkouts are permitted for guests traveling with dogs. Dog beds are provided, based upon availability.
The hotel does not accept credit card authorization forms for payment of guest rooms. The card holder must present government issued photo identification and the credit card must be physically swiped at check-in.
All guest and non-guest pool parties and large group gatherings must be reserved with the pool manager in advance. Non-reserved pool parties are not allowed.
A maximum of five swimmers is allowed per hotel room. No additional swimmers are allowed for a hotel room unless reserved with the pool manager in advance of your hotel reservation. All extra persons must be pre-approved and pre-booked with the pool manager. Charges will apply to all additional people.
No outside food or drinks are allowed into the water park. Please contact the hotel for further information.
All guest rooms and public spaces are 100% non-smoking. A 200 CAD cleaning fee will be charged to any guest who violates the smoking policy.