Please note that the minimum age for guest registration is 21 years of age.
Extra Bedding Policy
The hotel has a limited number of rollaway beds which are available for a fee. Please contact the hotel for additional information.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
The resort does not offer a waitlist.
Check-In & Checkout Policies
Early Departure Policy
Guests checking out before their scheduled departure date will be charged a fee. The exact fee depends on the individual reservation.
The hotel is compliant with ADA. ADA compliant guest rooms are available. For more information, please contact the hotel directly.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Lost and Found Policy
Under state law, the hotel is not responsible for losses, unless articles are stored in safe deposit boxes located at the front desk.
Dogs and cats up to 40 pounds are permitted. Please advise the front desk of the pet at check in. A deposit is not required but guests will be responsible for any damage and they must sign a waiver. Pets may not be left unattended in the guest room. In case of emergency, guests must provide a cell phone number upon arrival.
Health & Well-Being Policies
The Sheraton Suites Key West is a 100% non-smoking hotel. All guest rooms, meeting rooms, indoor public areas and indoor dining are non-smoking areas. Smoking is restricted to outdoor areas.
Check Cashing Policy
Check cashing services are available to Gold and Platinum Starwood Preferred Guest members who present a valid, major credit card (photo identification). There is a limit of $100 per stay.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
A no-show or early check out will result in forfeiture of the full deposit.
All credit cards must be valid.
Declined cards will not be re-authorized.
Resort Charge Policy
The hotel's daily 37 USD resort charge provides every guest with:
Shuttle service to downtown from 8am – 12am.
Airport shuttle service from 8am - 11pm.
Unlimited local and 1-800 telephone calls.
Bottled water replenished daily (based on usage).
Bathrobes in all guest rooms.
Pool towels for all watersports adventures as needed.
Virgin Mojitos and fresh-baked cookies in the afternoon
Poolside refreshments daily, including fresh-blended fruit smoothies, popsicles, and iced cool towels.
Free children's menu options at Coral Crab Café for kids 5 and under (one free meal per paying adult).
An assortment of Key West coupons.
The use of Saltwater fishing poles, based on availability. License and bait not included.