Kobe Bay Sheraton Hotel & Towers


Sheraton Club Lounge

Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.

Special Conditions

Currency Fluctuations

For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations.  Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card.  Please contact the hotel if you have any questions.

Spa Facility Temporary Closed 2015

The Kobe Rokko Onsen Hamaizumi spa facility will be closed due to maintenance and equipment inspection. The closing dates and times as follows:

  • April 28 from 6:00 am to 6:00 pm
  • July 14 from 6:00 am to 6:00 pm
  • October 27 from 6:00 am to 6:00 pm

Please contact the hotel for further information.

Hotel Policies

3:00 PM     12:00 PM

Babysitting/Child Care Policy

Babysitting services are available upon request for a fee. Fee is based on the number of hours required.

Check Acceptance Policy

Personal checks are not accepted.

Connecting Room Policy

Connecting rooms are available.

Pet Policy

Pets are not allowed.