On the following dates in 2018, the Kobe Rokko Onsen Hamaizumi will be closed for maintenance and equipment inspection:
July 16 - 17
October 29 - 30
Each closure will take place from midnight (12am) to 6pm. Please contact the hotel for further information.
Connecting Room Policy
Connecting rooms are available.
Family Plan Policy
Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Children can share beds in rooms on the Club Floor for no charge, if reservations have been made through SPG®. For non-SPG members, the fee per child is 5,940 JPY on the Club Floor; there is no fee on other floors. Extra fees apply for children’s beds and rollaways. Cribs are complimentary for babies under 1 year of age.
Babysitting/Child Care Policy
Babysitting services are available upon request for a fee. Fee is based on the number of hours required.
Pets are not allowed.
Check Acceptance Policy
Personal checks are not accepted.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.