• For stays longer than 90 days, please call 866-539-3446.
  • You can only book 550 days in advance.
  • Please double-check your dates.

Special Conditions

Kobe Rokko Onsen Hamaizumi Closures 2017

On the following dates in 2017, Kobe Rokko Onsen Hamaizumi will be closed from 12am (midnight) until 6pm for regular maintenance and equipment inspection:

  • July 18
  • October 31

Please contact the hotel for further information.

Booking Policies

General Policies

Payment Policies

A Message from Sheraton

Sheraton Club Lounge

Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.