On December 19 and December 20, 2017, the Sheraton Club Lounge will be closed for maintenance between 7am and 4pm. During these times, check-in and checkout will be offered in the lobby, breakfast will be served in the Garden Café (6:30am to 10:30am), and tea time will be offered in ARENA Sports Pub(10am to 4pm). Please contact the hotel for further information.
Kobe Rokko Onsen Hamaizumi Closures 2018
On the following dates in 2018, the Kobe Rokko Onsen Hamaizumi will be closed for maintenance and equipment inspection:
January 29 - 30
April 23 - 24
July 16 - 17
October 29 - 30
Each closure will take place from midnight (12am) to 6pm. Please contact the hotel for further information.
Connecting Room Policy
Connecting rooms are available.
Family Plan Policy
Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Children can share beds in rooms on the Club Floor for no charge, if reservations have been made through SPG®. For non-SPG members, the fee per child is 5,940 JPY on the Club Floor; there is no fee on other floors. Extra fees apply for children’s beds and rollaways. Cribs are complimentary for babies under 1 year of age.
Babysitting/Child Care Policy
Babysitting services are available upon request for a fee. Fee is based on the number of hours required.
Pets are not allowed.
Check Acceptance Policy
Personal checks are not accepted.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.