Sheraton Club Lounge
Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.
Políticas do hotel
The hotel is compliant with ADA. ADA compliant guest rooms are available.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Age Requirement Policy
Guests must be 21 years or older with photo identification to reserve a room.
Connecting Room Policy
The hotel has 5 sets of suites that connect to a city view room with two double beds. Connecting rooms are available by request only, but cannot be guaranteed. Please include all connecting room requests in the reservation comment area. For further information, please contact the hotel directly.
Credit Card Policy
The hotel does not accept cash or prepaid credit cards as payment for guest rooms. In addition to the credit card requirement for reservations, a valid credit card issued by a major company must be presented at check-in. A registered guest’s name must be printed on the credit card, and a valid photo ID must be presented as well.
Early Departure Policy
An early departure fee will be imposed on guests departing prior to their scheduled departure date. Guests staying past 2pm may be charged up to 50% of their confirmed length of stay. Guests staying past 6pm may be charged up to the full rate. Please contact the hotel for further information.
Gift Certificate Policy
Please contact Front Office Manager Elizabeth Straigis to book a room reservation with a gift certificate. She can be reached at firstname.lastname@example.org and (330) 929-3000.
We also offer gift cards, which have monetary amounts that can be applied to guest rooms and dining venues. To purchase a gift card, please email email@example.com or call Pam Pihlblad at (330) 920-7539.
ID Requirement Policy
For security purposes, a valid driver's license must be presented at check-in.
Parties in guest rooms are not allowed. We ask that non-registered guests curtail their visits by 11pm to ensure quiet for all of our guests. If you are interested in hosting a party or entertaining during your stay, please contact our Banquet and Sales department.
Pool and fitness center privileges are for registered guests only. Noise is expected to be kept to a minimum at all times.
Maximum Occupancy Policy
The maximum occupancy for any sleeping suite is six (6).
Pets are allowed. Pet rooms are located on the south end of the hotel. Guests must sign a pet policy at check-in. We offer the Sheraton Sweet Sleeper Dog Bed, based on availability. There is no fee for additional pets; however, guests are responsible for any additional cleaning or pet damage that occurs.
Termos sobre cartões de crédito e de débito
Os cartões de débito e crédito serão autorizados no valor da sua estada durante o check-in, além de uma quantia para cobrir despesas inesperadas. Essa autorização manterá os fundos até o check-out, momento em que o montante implicado durante a estada será cobrado. Os valores autorizados podem demorar até 30 dias após o check-out para serem liberados pelo seu banco ou instituição financeira e o hotel não será responsável por quaisquer taxas ou encargos decorrentes.
For third party payment arrangements, the credit card holder must contact the hotel's front desk at least 72 hours prior to guest's arrival. Contact Guest Services, Monday - Friday at (330) 929-3000 or email firstname.lastname@example.org. After hours, please contact the Manager on Duty. Payment information is taken verbally with the front office and the card holder. Paper forms are not provided or accepted.
All guest rooms and public spaces are 100% non-smoking. A $200 cleaning fee will be charged to any guest who violates the smoking policy.