Sheraton Universal Hotel Announcements

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Sheraton Club Lounge

Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.

Special Conditions

Room Renovations Starting March 21, 2016

Beginning on March 21, 2016, the hotel will undergo guest room renovations.  The lobby area will also be renovated in the fall of 2016. Please contact the hotel for further information.

Hotel Policies

3:00 PM     12:00 PM

ADA Policy

The hotel is compliant with the Americans with Disabilities Act. ADA-compliant guest rooms are available. Advanced reservations are recommended; for more information, please contact the hotel directly.

Alcohol Policy

Alcoholic beverage service is restricted to those 21 years or older (with valid identification).

Check Policy

Personal checks are not accepted. Business checks can be used for payment with 30 days advance notice. Please contact the hotel for further information.

Connecting Room Policy

Connecting rooms are available upon request, subject to availability and cannot be guaranteed. Please make requests at the time of booking.

Credit Card Policy

Credit card authorization forms are accepted and must be received by the hotel at least ten days before a guest’s arrival. A form submitted less than ten days before an arrival will not be accepted. Please contact the hotel directly to make arrangements.

Early Departure Policy

Departure dates are confirmed upon check-in. Guests checking out prior to their scheduled departure date will incur a 75 USD early departure fee.

Early Arrival Policy

We are pleased to accommodate early arrivals based on availability at the time of check-in.

Extra Bedding Policy

It is our pleasure to provide rollaway beds upon request, subject to availability. A nightly fee will apply. Rollaway beds are allowed in king bedded rooms (except Poolside Lanai Rooms) and all suites. Guest rooms with two beds cannot accommodate rollaways due to fire code regulations.

Gift Certificate Policy

Gift certificates must be confirmed at the time of booking by indicating the certificate number on the reservation and presenting the gift certificate at check-in.

ID Requirement

For security purposes, valid photo identification is required at check-in. Acceptable forms include a driver's license, passport and/or proof of age card.

Late Checkout Policy

We are pleased to offer late checkout. Late checkout cannot be guaranteed in advance and is based on availability on the date of departure.

Package Handling Policy

There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.

Pet Policy

The hotel welcomes one pet weighing up to 40 pounds. Guests must sign a waiver at check-in and pay a 75 USD non-refundable cleaning/sanitizing fee. An additional cleaning/damage fee may apply after checkout based on a room’s condition at the time of departure. Disruption or disturbances to other hotel guests and or failure to comply with hotel policies may result in an additional fee of 250 USD per day. Additional fees may be charged if the hotel compensates dissatisfied guests due to a pet’s behavior.

Pets cannot be left alone in the guest room at any time. Arrangements can be made through the concierge for a pet sitter.

Credit/Debit Card Policy

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Payment Policy

We are pleased to accept vouchers from Starwood approved travel agencies and military ticket programs. Please contact the hotel directly for more information.

Smoking Policy

All guest rooms and public spaces are 100% non-smoking. A 250 USD cleaning fee will be charged to any guest who violates the smoking policy.

Tax Exempt Policy

Guests requesting tax exemption must submit a tax waiver form to the hotel in advance.