Sheraton Universal Hotel

  • 333 Universal Hollywood Drive
  • Universal City,
  • California
  • 91608
  • United States
  • Map

Sheraton Universal Hotel
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Sheraton Club Lounge

Located on preferred floors, Sheraton Club guest rooms offer upgraded amenities, free bottled water, and complimentary fitness center access. Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.

Hotel Policies

3:00 PM     12:00 PM

ADA Policy

The hotel is compliant with the Americans with Disabilities Act. ADA-compliant guest rooms are available. Advanced reservations are recommended; for more information, please contact the hotel directly.

Alcohol Policy

Alcoholic beverage service is restricted to those 21 years or older (with valid identification).

Age Requirement Policy

Guests must be 21 years or older with valid photo identification to reserve a room.

Check Cashing Policy

Personal checks are not accepted. Business checks can be used for payment with advanced notice. Please contact the hotel for further information.

Connecting Room Policy

Connecting rooms are available upon request, subject to availability and cannot be guaranteed. Please make requests at the time of booking.

Credit Card Policy

Credit card authorization forms are accepted and must be received by the property prior to guest arrival. Please contact the hotel directly to make arrangements.

Early Departure Policy

Departure dates are confirmed upon check-in. Guests checking out prior to their scheduled departure date will incur a 75 USD early departure fee.

Early Arrival Policy

We are pleased to accommodate early arrivals based on availability at the time of check-in.

Extra Bedding Policy

It is our pleasure to provide rollaway beds in all suites upon request. Rollaways, child rollaways, and cribs may incur extra charges.

Gift Certificate Policy

Gift certificates must be confirmed at the time of booking by indicating the certificate number on the reservation and presenting the gift certificate at check-in.

ID Requirement

For security purposes, valid photo identification is required at check-in. Acceptable forms include a driver's license, passport and/or proof of age card.

Late Checkout Policy

We are pleased to offer late checkout. Late checkout cannot be guaranteed in advance and is based on availability on the date of departure.

Package Handling Policy

There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.

Pet Policy

The hotel welcomes one pet weighing up to 75 pounds per room at no charge. A waiver form is required at check-in to relieve the hotel of any responsibility.

Pets cannot be left alone in the guest room unless they are in a crate. Arrangements can be made through the concierge for a pet sitter.

Credit/Debit Card Policy

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Payment Policy

We are pleased to accept vouchers from Starwood approved travel agencies and military ticket programs. Please contact the hotel directly for more information.

Smoking Policy

All guest rooms and public spaces are 100% non-smoking. A 250 USD cleaning fee will be charged to any guest who violates the smoking policy.

Tax Exempt Policy

Guests requesting tax exemption must submit a tax waiver form to the hotel in advance.