Due to recent local regulations, the acceptance of US Dollars in cash is now restricted across Mexico. Payments with credit/debit cards remain unaffected. Please provide arrangements to settle your accounts and other expenses with a credit card or in Mexican Pesos. We apologize in advance for any inconvenience this may cause our guests.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Accessible guest rooms are available. Please contact the hotel directly to make these arrangements.
Alcoholic beverage service is restricted to those 18 years or older.
Facility Use Policy
The VIP Sheraton Club Rooms are only for adults. Children are not permitted.
One dog up to 40 pounds is permitted per room. Dogs over 40 pounds may be allowed at the manager's discretion. In addition, a detailed waiver and acknowledgment of all rules and regulations must be signed at check-in. Please contact the hotel for additional information.
Check Cashing Policy
Check cashing services are not available.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.