Sheraton Suites Wilmington Downtown Announcements


Sheraton Club Lounge

Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.

Hotel Policies

3:00 PM     12:00 PM

ADA Policy

The hotel is compliant with ADA. ADA compliant guest rooms are available.

Alcohol Policy

Alcoholic beverage service is restricted to those 21 years or older (with valid identification).

Age Requirement Policy

Guests must be 21 years or older to reserve a room.

Connecting Room Policy

Connecting rooms are available upon request.

Early Departure Policy

An early departure fee is assessed after check-in has occurred and the amount may vary.  If notice is given prior to check-in, the early departure fee may be negotiable.

Gift Certificate Policy

To purchase or redeem a gift certificate, please contact the hotel directly at (302) 576-8002.

Late Checkout Policy

Late checkout fee varies, depending on the time of day. For checkouts from 12pm until 2pm, the fee will be equal to 50% of the nightly room rate plus tax. Checkouts after 2pm will be charged one night’s room rate plus tax.

Party Policy

We do not allow parties and/or child sleepovers in our guest rooms.

Package Handling Policy

There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.

Pet Policy

Dogs up to 40 pounds are allowed. No other pets are permitted. A 25 USD pet fee per stay applies and dogs must be on a leash at all times.

The hotel reserves the right to charge guests if cleaning is required after the stay. Guests will also be charged if damage is caused by the dog.

Credit/Debit Card Policy

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Payment Policy

In addition to the credit card requirement for reservations, a valid credit card must be presented at check-in.   If a guest is paying with cash, a payment for all room and  tax charges plus a deposit is required.  The deposit amount is $200 for the first night and $50 for each additional night. 

Guests wishing to pay with a debit card must sign a debit card waiver upon check-in.

Smoking Policy

All guest rooms and public spaces are 100% non-smoking.  A $200 cleaning fee will be charged to any guest who violates the smoking policy.

Waitlist Policy

Hotel does offer a waitlist. Please contact the hotel directly to be placed on the waitlist. Guest should provide a phone number and will be called if a room becomes available.