Water Park Closure: September 11 – October 11, 2017
From September 11 through October 11, 2017, the Oasis River Country Water Park will be closed Monday through Friday from 9am to 5pm. The park will be open from 5pm until 10pm. The park will operate during normal hours Saturdays and Sundays. Please contact the hotel for further information.
Age Requirement Policy
Guests must be 18 years or older to check-in to the hotel.
Connecting Room Policy
Connecting rooms and adjoining rooms are available upon request, subject to availability and cannot be guaranteed. Please contact the hotel directly to make these request arrangements.
Extra Bedding Policy
Hotel has Sheraton Sweet Sleeper cribs available upon request. Hotel does not provide blankets, bumpers, or pillows. Guests must provide their own.
Child rollaways are available for an additional fee of 15 CAD per night.
The hotel has a mandatory credit card policy for all suites and will require guests to present a valid credit card to check into a suite.
Alcoholic beverage service is restricted to those 18 years or older with valid photo identification.
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
Pets are allowed at no charge with a signed waiver form. Pets cannot be left unaccompanied in the room. Any excessive damage or extra cleaning required will be charged to the guest's credit card. This hotel participates in Sheraton's "Love that Dog" program and offers a pet welcome package upon request.
All guest rooms and public spaces are 100% non-smoking. A $200 cleaning fee will be charged to any guest who violates the smoking policy.
Credit Card Policy
In addition to the credit card requirement for reservations, a valid credit card must be presented at check-in. If a guest wishes to pay cash at check-in or checkout, a credit card must still be provided.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. If a debit card was provided as payment, a cash refund will be provided for funds held in excess of the amount actually incurred and charged.