Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.
Alcoholic beverage service is restricted to those 18 years or older with valid photo identification.
Guests must be 18 years or older to check-in to the hotel.
The hotel does not offer connecting rooms. However, we accept requests for adjoining rooms. Adjoining rooms are all on the west side of the hotel. Please contact the hotel directly to make these arrangements.
In addition to the credit card requirement for reservations, a valid credit card must be presented at check-in. If a guest wishes to pay cash at check-in or checkout, a credit card must still be provided.
Hotel has Sheraton Sweet Sleeper cribs available upon request. Hotel does not provide blankets, bumpers, or pillows. Guests must provide their own.
Child rollaways are available for an additional fee of 15 CAD per night.
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
Pets are allowed at no charge with a signed waiver form. Pets cannot be left unaccompanied in the room. Any excessive damage or extra cleaning required will be charged to the guest's credit card. This hotel participates in Sheraton's "Love that Dog" program and offers a pet welcome package upon request.
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. If a debit card was provided as payment, a cash refund will be provided for funds held in excess of the amount actually incurred and charged.
All guest rooms and public spaces are 100% non-smoking. A $200 cleaning fee will be charged to any guest who violates the smoking policy.
The hotel has a mandatory credit card policy for all suites and will require guests to present a valid credit card to check into a suite.