Sheraton Suites Country Club Plaza Announcements


Sheraton Club Lounge

Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.

Hotel Policies

3:00 PM     12:00 PM

ADA Policy

The hotel is compliant with ADA. ADA compliant suites are available. For more information, please contact the hotel directly.

Alcohol Policy

Alcoholic beverage service is restricted to those 21 years or older (with valid identification).

Age Requirement Policy

Guests must be 21 years or older with photo identification to reserve a room.

Check Cashing Policy

Check cashing service is only available to SPG Gold or Platinum members who present a valid, major credit card and photo identification. There is a limit of 200 USD per stay.

Connecting Room Policy

The hotel has a limited number of connecting rooms. Connecting rooms have one King Suite that connect to a Double/Double Suite. The rooms must be booked separately. Please call prior to arrival to confirm if connecting rooms are available.

Early Departure Policy

An early departure fee of 50 USD will be imposed on guests departing prior to their scheduled departure date. Please contact the hotel for further information.

Extra Bedding Policy

Cribs are complimentary. A maximum of one crib per room is allowed. Rollaway beds are not available.

Gift Certificate Policy

To purchase or redeem a gift certificate, please contact the hotel directly and ask for the Front Office Manager. Gift certificate reservations must be made before the arrival date.

Package Handling Policy

There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.

Pet Policy

Only dogs are allowed. Up to two dogs, each weighing 50 pounds or less, are allowed per room at no charge. A guest must sign a waiver at check-in before a dog is allowed in a guest room. A guest who does not register a dog will be charged a one-time, non-refundable fee of 150 USD. The hotel reserves the right to charge a guest’s credit card if additional cleaning or repairs are needed.

Credit/Debit Card Policy

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Smoking Policy

All guest rooms and public spaces are 100% non-smoking. A 200 USD cleaning fee will be charged to any guest who violates the smoking policy. Please contact the hotel for further information.

Waitlist Policy

Hotel does not offer a waitlist.