Until October 30, 2018, the hotel is conducting maintenance and renovation on some east side floors. Please contact the hotel for further information.
Age Requirement Policy
Guests must be 20 years or older with photo identification to reserve a room. Guest under the age of 20 must be accompanied by an adult.
Connecting Room Policy
The hotel offers connecting accommodations as follows:
Premier Twin connecting to Premier Twin
Diplomatic Suite connecting to Deluxe Twin
Executive Diplomatic Suite connecting to Executive Deluxe Twin
Sheraton Suite connecting to Executive Premier Twin
Please contact the Reservations Department at firstname.lastname@example.org to confirm availability.
Extra Bedding Policy
Rollaway beds can be provided for a fee but are subject to availability. Guests should request extra bedding during the reservation process. Availability will be confirmed upon arrival. Extra beds are not permitted in Superior King guest rooms.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds may incur extra charges; cribs are included in the cost of the room.
Rooms can accommodate a maximum of three adults but rates are based on one adult. Fees apply for extra adults.
Check-In & Checkout Policies
Early Arrival Policy
Check-in time is 3pm. Early check-ins are granted upon request and are subject to availability. Check-ins prior to 7am are charged one full night. A half-day charge applies for arrivals between 7am and 10am. Complimentary early check-ins between 10am and 3pm are subject to availability. To guarantee immediate access to your room upon early arrival, please reserve the night prior.
Early Departure Policy
The hotel accommodates early departures upon request; however, an early departure fee of one night (room rate and tax) applies to guests checking out prior to the departure date that is confirmed at check-in. Please check the terms of the reservation for specific conditions and/or exceptions.
Late Checkout Policy
Standard checkout time is 12pm. A late checkout fee of one-half day will be charged for late checkouts prior to 6pm. For late checkouts after 6pm, a fee of one night will be charged. All late checkouts are subject to availability.
Accessible guest rooms and facilities are available. For more information, please contact the hotel directly.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Babysitting/Child Care Policy
Babysitting services are available upon request for a fee. Reservations are required at least one week in advance.
Facility Use Policy
Children who are 12 years of age or older incur additional charges for Executive Floor benefits.
Children under 15 years old are not allowed to enter the sauna.
Pets are not allowed.
A valid passport or visa is required at check-in.
Health & Well-Being Policies
Local ordinance prevents smoking in all areas of the hotel including guest rooms, restaurants, function rooms and all public areas. Violators of the ordinance will be fined 2,000 NTD to 10,000 NTD. Two smoking areas have been set up in the hotel. The smoking areas are located at the back entrance and in the B2 Grand Ball room. Both rooms are of superior quality and legal.
Check Acceptance Policy
Personal checks are not accepted.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
A non-guest wishing to pay for a guest in the hotel must complete an Authorization Approval form and fax/e-mail a clear copy of the front and back of the credit card prior to the guest’s arrival. Please specify which charges can be charged to the credit card.