Sheraton Grand Taipei Hotel Announcements

Hotel Policies

3:00 PM     12:00 PM

Accessibility Policy

Accessible guest rooms and facilities are available. For more information, please contact the hotel directly.

Alcohol Policy

Alcoholic beverage service is restricted to those 18 years or older (with valid identification).

Age Requirement Policy

Guests must be 20 years or older with photo identification to reserve a room. Guest under the age of 20 must be accompanied by an adult.

Babysitting/Child Care Policy

Babysitting services are available upon request for a fee. Reservations are required at least one week in advance.

Check Acceptance Policy

Personal checks are not accepted.

Connecting Room Policy

The hotel offers connecting accommodations as follows:

  • Premier Twin connecting to Premier Twin
  • Diplomatic Suite connecting to Deluxe Twin
  • Executive Diplomatic Suite connecting to Executive Deluxe Twin
  • Sheraton Suite connecting to Executive Premier Twin

Please contact the Reservations Department at to confirm availability.

Currency Fluctuations

Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.

Early Departure Policy

The hotel accommodates early departures upon request; however, an early departure fee of one night (room rate and tax) applies to guests checking out prior to the departure date that is confirmed at check-in. Please check the terms of the reservation for specific conditions and/or exceptions.

Early Arrival Policy

Check-in time is 3pm. Early check-ins are granted upon request and are subject to availability. Check-ins prior to 7am are charged one full night. A half-day charge applies for arrivals between 7am and 10am. Complimentary early check-ins between 10am and 3pm are subject to availability. To guarantee immediate access to your room upon early arrival, please reserve the night prior.

Extra Bedding Policy

Rollaway beds can be provided for a fee but are subject to availability. Guests should request extra bedding during the reservation process. Availability will be confirmed upon arrival. Extra beds are not permitted in Superior King guest rooms.

Facility Use Policy

Children who are 12 years of age or older incur additional charges for Executive Floor benefits.

Children under 15 years old are not allowed to enter the sauna.

Family Plan Policy

Children 17 and under sleep free in existing room bedding. Rollaways, child rollaways may incur extra charges. Complimentary cribs are also available.

Late Checkout Policy

Standard checkout time is 12pm. A late checkout fee of one-half day will be charged for late checkouts prior to 6pm. For late checkouts after 6pm, a fee of one night will be charged. All late checkouts are subject to availability.

Occupancy Policy

Rooms can accommodate a maximum of three adults but rates are based on one adult. Fees apply for extra adults.

Pet Policy

Pets are not allowed. 

Payment Policy

A non-guest wishing to pay for a guest in the hotel must complete an Authorization Approval form and fax/e-mail a clear copy of the front and back of the credit card prior to the guest’s arrival. Please specify which charges can be charged to the credit card.

Smoking Policy

Local ordinance prevents smoking in all areas of the hotel including guest rooms, restaurants, function rooms and all public areas.  Violators of the ordinance will be fined 2,000 NTD to 10,000 NTD.  Two smoking areas have been set up in the hotel.  The smoking areas are located at the back entrance and in the B2 Grand Ball room. Both rooms are of superior quality and legal.

Visa/Passport Policy

A valid passport or visa is required at check-in.