Secure fax machines are located in private spaces in the hotel and have restricted access. We take care to ensure that your information is never accessed by anyone other than associates that need the data to process your request.
Our billing department can assist you in setting up credit facilities, sending you a copy of your past invoice, or confirming a bank transfer.
To assist you in your claim please be sure to note your IATA or TIDS number and the reservation name, date and confirmation number.
Should you require a pro-forma invoice then please contact our reservations team.
Please contact our front desk team by email or phone, and we will be happy to assist.
Please do not hesitate to contact the Concierge for any query or request. To better serve you, we request that you have your reservation number available.