"From the moment I stepped into the hotel it gave off an inviting feel, I was checked in with a warm welcome and taken care of completely by Ernest at the Front desk!! He took note of my requests, for which I had fulfilled within minutes of me stepping foot into my room. He also covered everything in my reservation made note that I was a StarHot employee and instructed me on all of the things that come with my room. He suggested that since I checked in during the hours of the Evening Appetizers in the club, that I should partake in the experience! It was simply amazing the lounge was clean the attendant took great care of me the choice of food was great, we even snagged a plate to go back to my room it was so delicious. However we weren't able to sleep much, there was a very loud couple who argued from the wee hours in the morning until we checked out. I also called down to have a 1pm check out, she confirmed and we still had housekeeping key into my room at 11:54 saying we were supposed to be checked out. Other than this it was a great stay, please send Ernest my love for the AWESOME treatment, I felt very much like a platinum member."