Rated 5 out of 5 by Chris05 Great resort, great week
The Sheraton Hacienda is a great resort! We stayed for 7 nights in early June. The staff were very nice, and all three concierges were amazing. They helped us plan all of our activities (dune buggies and snorkeling in Cabo Pulmo recommended) and line up a series of outstanding dinners (Flora Farms and Casiano's). The food on site is good, but the prices are very high. Much higher then surrounding area. The shining star is Girasoles de la Hacienda. There all you can eat breakfast is reasonably priced ($15) and includes unlimited ordering from the menu - food is excellent. Pitihayas was also good.
We found the beach very swimmable, and the large waves made it fun. Little kids would have problems.
The grounds and location are perfect. Would recommend!
June 16, 2013
Rated 5 out of 5 by YvesMM OMG!
This hotel is absolutely stunning. Panoramic views of the ocean, awesome pools, restaurants that could be featured on the food network and a responsive staff. We had to wait nearly eight hours for a room (not a typo). I had requested an early check in but my assigned room was occupied by a another platinum guest who had a four pm check out. Could not get into the room til after 6 pm. Alerted hotel to special occasion but nothing done extra for me...nothing! In spite of all that, still rate this hotel with the highest possible rating. My special event does not necessarily transfer to something special for another so cannot penalize them though a nominal gesture would have been appreciated. The grounds are beautiful, clean and provide wonderful views. Staff constantly cleaning and accommodating. Read the reviews prior and simply disagree with any poor review. Yes, the food is very expensive on site but it was also delicious. We frequented all the restaurants and they were all great! If you want to eat downtown, find Angel but you will not find better food. He will provide ample choices that are good and lower priced. Area is secluded but a short shuttle ($10 rt) or taxi ($20 each way) to the night life. Seems like everyone in Cabo is trying to sell a timeshare and unfortunately, the hotel has dedicated agents. Tell the agents you don't have a credit card and this will free you to enjoy your vacation without wasting valuable time plus you will not be bothered thereafter. The hotel gym like a condensed Lifetime Fitness. It was very clean, good temperature, water, and even ample free weights. The spa is over the top expensive which may explain why it seemed empty the entire time. If you go, be prepared to open your wallet. Stayed at Starwood properties all over the world and rate this in my top five. I will definitely return.
July 10, 2014
Rated 5 out of 5 by girslweekend Perfect weekend!
I can't say enough good things about the accommodations and the hotel staff! We got an upgrade to ocean view room at check-in, and the staff was very helpful and attentive, especially the waiter at the pool, the housekeeping staff, and the bell staff! While the front desk was fine, the waitstaff, housekeeping, and bell staff were so kind and welcoming and went out of their way to answer questions, and remembered us each day.
July 7, 2014
Rated 2 out of 5 by Whynickname Good hotel, poor service
Delivery of water takes more than an hour. No recognition of gold member in terms of the rom location and quality.
July 8, 2014
Rated 5 out of 5 by Karin29 beautiful hotel and location
We just returned from Cabo on June 20th. The hotel does a great job keeping everything clean and in great shape, especially the grounds, Pitahayas is an excellent dining choice, food was delicious, way better than De Cortez Steakhouse. Only advice, when you check in a representative leads you to believe they are a concierge and will assist you in making plans. Apparently they do not work for the hotel but the timeshare portion on the property. She led us to believe we were booked on a sunset sail, it was a booze cruise, awful food and not romantic. I spoke to the desk person who was not helpful at all. The front desk staff is not rude but not friendly.
June 23, 2014
Rated 3 out of 5 by Hotinmexci Very nice rooms but staff need better customer service
The shuttle drivers to town were really bad with blasting hip hop music shaking the car. They had no regard to the customer making us wait in hot car while they talk amongst themselfs. Every employee you asked a question to had a different answer to what your question was. Service was way below average for a high end resort. Rooms were very nice though. Staff seemed to have an attitude.
July 4, 2014
Rated 5 out of 5 by LisaMsongbird Extraordinary Resort
My husband and I wanted a romantic getaway and we were so happy with everything this resort had to offer!
July 5, 2014
Rated 4 out of 5 by Karin29 Hotel is beautiful!
The hotel was great, the food was wonderful, overall had a great time! The the pool staff is also very attentive. The problem we had was after checking in we were led to believe a member of the staff was helping to set up reservations for activities. Only later did we find out that person only works for the villas. She set us up on what we thought was a romantic sunset cruise to find out it was a booze cruise. It was terrible! I complained to the front desk person upon check out, who was rude and no help at all. For a Gold SPG member I was very disappointed in the response
June 27, 2014