Rated 5 out of 5 by jemctag Hacienda style. Excellent experience.
Having stayed primarily at the Westin, we tried the Hacienda due to the refurbishing at the Westin. Turned out to be a great choice.
Our first impressions... The hotel looks truly like a hacienda, with a kick- being right on the beach.
Impeccable service from the valet, to front desk staff, concierge desk, housekeeping.
My Starwood lifetime platinum status was immediately recognized and we were upgraded to a beautiful one bedroom ocean front suite. It was awesome to hear the waves crashing at night and enjoy a cup of coffee watching the sunrise over the sea of Cortez. In the morning on our wraparound balcony.
Highly recommend dining on site. Pitahayas was very good. De Cortez was outstanding. The service was outstanding. The food quality was equally matched. The pool bar served good food and again with excellent service.
This is one resort that there is no need to leave unless you want or have to.
Again for emphasis, Starwood stays is recognized and you will be very happy.
October 1, 2015
Rated 5 out of 5 by Julie1969 Exceeded My Expectations
The staff was extremely friendly and warm. We very much enjoyed dining at the resort and talking with the waiters.
There was plenty of pool space, chairs and umbrella's. Pool water was warm, but still refreshing on a hot day.
September 7, 2015
Rated 5 out of 5 by Chiquimoya Excellent hotel and features
Facilities Exceed Expectations,Food Excellent quality and cleanses, very surprised no to see flies in the outdoors restaurants. Personal very friendly and Helpful. !00% Recommend.
July 5, 2015
Rated 1 out of 5 by Jennatjw Will never stay here again.
I was very disappointed in this hotel. We had four rooms for our group, one room had bathrobes but when I requested one it took four days and continuously asking for me to finally get one. When housekeeping would clean my room they removed the dirty towels, etc. but never replaced what they removed. By the last day I was drinking my coffee from a wine glass because I had no mugs. It seemed that we were an annoyance every time we needed something. Some of the pool waiters seemed put out that we were there and ordered food/drinks. The staff as a whole would get one star. There were a few that I can name who did an exceptional job. I would never stay here again and will not recommend this hotel.
June 8, 2015
Rated 5 out of 5 by darcycomm Amazing hotel, amazing staff
The Sheraton is the absolute gem of Cabo San Lucas, a beautiful property with a really great staff, always smiling, always hospitable. Highly recommend it!
June 4, 2015
Rated 5 out of 5 by CM2015 Great place to stay
Great facilities, awesome view to the ocean. Loved the buffet (endless mimosas and bloody Marys), fresh smoothies etc.
June 1, 2015
Rated 5 out of 5 by WestinRiverfront Staff made the stay for me
Every staff member I encountered was very friendly, especially the bell staff. As a Starwood employee, I appreciate you offering the starhot rate allowing me to enjoy this beautiful resort and honoring my SPG preferences request for a higher floor. I will be back in the near future!
May 24, 2015
Rated 4 out of 5 by MinnieS Great location, would go back again!
We were there over spring break and hotel was full, but never did we once feel like we were bumping into people all the time! Property is expansive and so even thought the hotel was at capacity, the 5 families that we traveled with could find private areas to lounge around in as a group.
Beach is clean & beautiful, but waves are enormous at times due to the steep beach. Ptahayas restaurant was a great experience as we sat & dined outside by the beach on a full moon night by the waves. Food here is fusion pacific rim cuisine....nothing to rave about but the overall experience was great.
May 8, 2015