Rated 3 out of 5 by Janta84 Good hotel with some caveats
I've stayed at several of the Starwood properties and found this Sheraton above average in regards to newness and cleanliness. However, it's disappointing to have to pay for internet as well as parking. As someone who frequently travels on business, internet is now critical and I will probably find another hotel that provides free internet. Also, $12 for parking was also an unwelcome surprise. While I could recommend this hotel for some reasons, I would try to find another one to better meet my business needs.
February 28, 2012
Rated 3 out of 5 by Losanno Convenient Location
The hotel is very conveniently located down the street from Disneyland. I stayed here on two consecutive weeks for business and found it to be adequate. The lounge is nice and the attendant was friendly. It is tough getting an upgrade as a Platinum and even though suites were being shown on SPG.com, I was not given one. The front desk clerk was adamant that they were not available. The rooms are modern and very clean. There were a lot of families here and I think it caters more to them than business travelers.
April 30, 2012
Rated 5 out of 5 by Stephanie20 Great hotel!
Great room and service! Will use the hotel again next time in the area!
July 5, 2014
Rated 4 out of 5 by TJB1131 GG Sheraton inept staffer
I have stayed here before and excellent service, but this trip room and facilities were great but the desk staff was inadequate, they could not give me the room requested "near the elevators", but The staffer told me that the room I was in was just a 'few doors' from the elevator. I actuality it was 11 doors away, but with a bum leg the extra distance is painfull, especially when you go to pool, then dinner, then to Disney, etc. The staffer needs to take a basic math course and map reading course s
September 8, 2012
Rated 5 out of 5 by Johnny88 Nice and clean
The hotel looks very new and clean! The staff are very friendly! I would definitely come back
October 9, 2012
Rated 5 out of 5 by majessa Easy, Convenient, Fair Price
It's clean, and convenient. Nothing to fault so we stay here every time we're in the Anaheim area
June 30, 2014
Rated 5 out of 5 by beachgirl Wonderful staff and great hotel
I was visiting with my sister and daughter to go to Disneyland. The staff was so helpful with the tickets and shuttle to the park. I love that it is not to big, we had a wonderful time. Loved the fitness room and pool and spa. Met some great people also staying there.
September 23, 2012
Rated 4 out of 5 by Poetmember24 My stay experience was good.
I enjoyed my stay and the staff was really helpful and pleasant.
June 30, 2014
Rated 3 out of 5 by Travler71 Didn't meet my expectations
Room could have been cleaner, Internet was bad. Kept going off. Room was a very nice size..
June 27, 2014
Rated 4 out of 5 by Phil50 Stay at Sheraton Garden Grove
Very comfortable, modern, and clean room. I was disappointed to be placed next to the elevator as a Gold SPG member. Many families stay at the hotel, so there was both elevator and children noises. I'm sure rooms away from the elevator are very quiet. The staff was also confused on the internet service. I was told I would be refunded the daily charge and was not. Other than the room placement and internet confusion, it is a very comfortable hotel for business people and families.
September 30, 2012
Rated 4 out of 5 by bhaggerty Nice hotel
Good hotel. Friendly staff.
June 30, 2014
Rated 4 out of 5 by Dave2014 Not what I have come to expect from Sheraton
While the staff was excellent, the room was average at best. The single chair in the room was broken, the refrigerator didn't work, the carpet was threadbare, and the bed was broken down and lumpy.
Then they charge their own guests for parking and for the internet. In every other Sheraton I have stayed at, these services were free.
Finally, to top it off, there were unexplained charges on my bill for water and overcharges for in room meals.
April 10, 2014
Rated 2 out of 5 by j13w Is a filthy room a Sheraton Standard?
Room was a good size but very unwelcoming due to the filthy stained carpet and soiled furniture. Club lounge was of the same condition with staff during the breakfast hours unengaging and rude. The whole atmosphere was a bit trashy. The front desk welcome and recognition was positive, and appreciated. The check out person did not know what to do when I told him the room was filthy and unacceptable during the checkout process... keep on your Visa sir was the only reply..
April 19, 2013
Rated 4 out of 5 by VeronicaMay This hotel was good
The hotel was clean and had very friendly staff. They were very accommodating.
June 24, 2014
Rated 4 out of 5 by mkpAZ OK category
The food in lounge is not good. Overall the staff are good. But most of the times room key won't work. If you are staying for few days for your disneyland vacation, it is fine. If you are like me on business trip continuously then this is an average option
June 11, 2014
Rated 2 out of 5 by ToddZ this stay disappointed us
I am platinum for life member and was extremely disappointed with this stay. For starters, when we arrived we were given a room on the 6th floor, no upgrades were available. When we arrived at the room, it was right next to an elevator. We asked to switch rooms and were not accommodated to be put on the same floor as our friends on the 6th floor even though we had more status than everyone we traveled with. We were told the were no rooms available to give us. Does platinum for life mean anything anymore?
The staff knew we were unhappy being on the 5th floor, but did not reach back out the next day with options to move back up to the 6th floor.
Our keys did not work for the parking and our keys kept deactivating. We needed to get new keys at least 6 times during our 9 day stay, very frustrating.
We needed to do laundry during our stay. The change machine was broken and when we went to the front desk they told us they had no quarters. it was at this point my wife told them of the rest of the issues. This was day 8 of our trip. They then finally offered to move us to another room. It was too late. She had to ask to even get bathrobes sent up to us.
The main bathroom downstairs was under repair for the whole week, very inconvenient and untimely considering it may have been the hotel's busiest week of the year.
My wife got a glass of wine at the bar that had turned sour, adding to the list of dissatisfaction.
There was no real effort to reach out to me to make the stay better until after my wife complained the last time.
I would like a call from someone to discuss this stay. I am platinum for life and have been a loyal customer, but feel like my status does not mean what it used to. I am considering moving my business to other chains that seem to value customers more
I can be reached at 781-330-1416
July 6, 2014
Rated 5 out of 5 by BrianNYC Comfortable stay
Room was great - nice, clean, and comfortable. I'm normally very fussy about hotels and honestly the Sheraton's rooms far exceeded my expectations. Front desk staff was very friendly and helpful too.
My only complaint was the parking - both nights of my stay there were too many empty spots reserved for the valet, with a handful of self-park guests needing to park in the overflow lot next door as a result... $12/night seemed excessive.
March 31, 2014
Rated 5 out of 5 by kb1234 Wonderful stay
Overally, my stay at Sheraton Garden Grove was very satisfying. has good club lounge w/printer and nice breakfast, staffs and many other things. Room was spacious and internet was also good. I would like to recommend my friends to stay here if they have a schedule in Anaheim and Disneyland.
Only problem that I experienced was that my keycard was not working well for parking entrance and exit. But I was able to call staffs in the gate and they let me in/out.
December 17, 2012
Rated 3 out of 5 by LuluAmez Beds were very unfortable
The beds were old, hard, and very comfortable. I did not sleep well at all. The linens, too, were rough. The breakfast offered on the Starwood Preferred Floor was just ok; the fresh fruit was good, but the sausage was of poor quality and very fatty. They also did not have any bagels nor a waffle maker. I have stayed at other Sheratons, and this stay definetly caught me off guard. Lastly, the room did not offer enough towels, and the carpet had stains.
December 19, 2013
Rated 3 out of 5 by heynewbie123 Handicapped only or handicapped accessible?
I was surprised when I booked a "handicapped accessible" room -the only thing available -- that the shower turned out to be handicapped-only with a shower position at belly height and no way to anchor the hand shower up at the normal height. Never encountered that before and hope I don't again. Hotel is a bit far from Disneyland (first shuttle pickup in the morning, last drop-off hotel at night) but shuttle is inexpensive ($3 per person per day).
January 28, 2014
Rated 4 out of 5 by liznez bathroom needs & the positive
The bathrooms are equipped with a 1 shelf sink/vanity table where the towels & hair dryer are stored. It could have at least a rack for the hand towel since the only place to put the toiletries is on the vanity top along with the glasses, hand towlels etc.
The curtains were wonderful light blockers making it easy to sleep in when we needed it. Beds were comfortable & no problem exchanging the feather pillows for something non-allergenic for me.
March 27, 2012
Rated 2 out of 5 by Mary Many omissions
No hairdryer-the one finally brought was very old and sticky (deteriorating material). There were not towel racks in bathroom. Bellman did not get ice--just motioned toward location (he was tipped $5 for bringing up 2 very small bags). Drinks in the bar were very expensive. The included "breakfast" was pretty sad--it was like the guy responsible forgot to set his clock. No napkins, no salt and pepper, very limited food choices, dirty tables.
April 21, 2013
Rated 4 out of 5 by SamCA Great value
Stayed frequently at this property and it is well run. The staff is attentive and works quickly to answer questions or resolve issues. The club lounge is nice, though it can be crowded during school holidays. While a lack of suites is a little disappointing, the club level rooms are well appointed and quite spacious. Overall the hotel is a great value and close to the major freeways in Orange County.
April 13, 2014
Rated 2 out of 5 by Beyonder7 Weekend stay
1) Receptionist was very defensive and not willing to accommodate us at all with any of our request. Asked for adjoining rooms when we reserved and he was very defensive and did not check.
2) We reserved 2 rooms, and as a GOLD member have a bonus amenity. Although we had to separate rooms, were only offere 1 amenity and was told we can only have 1 for our membership. In the end, we were not given ANY bonus amenity.
3) The fitness room was not available due to door lock malfunction due to battery replacement. No one, not even the desk could do anything. They need to have a 24-hour person who can be reached in an emergency.
4) The store was not opened at the posted 7am opening time. Opened at 8am.
5) The receptionist gave us door keys that would not work in the backdoor from the parking lot which meant that we had to walk around the entire building.
November 13, 2012
Rated 4 out of 5 by sjturners59 Clean hotel marginal shuttle service
This Sheraton is clean and comfortable. The pool, spa and fitness facilities are in great shape. If considering this hotel for your stay while visiting Disneyland, be aware that the shuttle service is marginal. The shuttle service serves two hotels (and sometimes 3) and we experienced times when the shuttle would show up with a near full bus and couldn't take us all to the park. They were not prepared to quickly order a back-up bus.
October 17, 2012
Rated 1 out of 5 by ET1010 cleanliness?
I haven't been to a Starwood property in that deplorable of a shape for quite some time. The room carpet not only had disgusting spots but also stuck on grime/dirt.
the whole look/feel of the hotel was below standar. The lounge was a mess every time we walked in.
This property is well overdue on a renovation.
The staff wasn't too forthcoming either, except for one gentleman at the front desk (early Saturday morning).
March 3, 2014
Rated 3 out of 5 by EagleEyes Bed was hard
I rated this hotel as a three star due to the bed discomfort. We booked at this hotel based on comfort of the mattress. However we didn't sleep well the 4 days we were there because the mattress was hard. The staff however was very nice and whenever we needed something they would bring it up right away. We also had an issue with our shuttle passes from the agency we booked with and they issued us complimentary passes.
February 22, 2014
Rated 2 out of 5 by Schh The worst Sheraton property !!!
I had issues issues with my room, the airconditioning was so loud that it was impossible to sleep. The hotel had no internet capacity ie so many people were signed on that I could not logon for almost 24 hours. The Club lounge is pathetic, constantly out of soft drinks, not clean and the only coffee machine they had did not work.
I asked to speak to the GM and left him a message but he did not even bother to return my call.
The property did not have adequate parking on the first night, finally on the next two nights I just left the car in its spot as I was nervous I would have to park at the Target across the street.
When I brought all these issues to the attention of a front desk manager she said there was nothing she could do and just said sorry. I would suggest pick another option if you are in the area. There are two other Sheraton properties in the neighbourhood.
February 14, 2014
Rated 3 out of 5 by Charlie72 This hotel needs some improvements
there are not enough electrical outlets in the room. When I checked in, there were several issues in my room (the tv didn't turn on, the alarm clock on my room did not have the right time and it was very difficult to change, etc..). Also, I did select the option of no room service in exchange of points, however, the last day that I was there I ran out of some room amenities such as body lotion and shampoo and toilet paper.
December 8, 2013
Rated 3 out of 5 by Melly35 Favorite hotel in the area but services need improvement
I love the Sheraton and I make it a priority to stay at this hotel every time we are in the area. The front desk and management staff are always helpful and very friendly. However; on this stay things fell below the standards. Our TV remote did not work, the fridge was not cold and the housekeeping staff was rude.
If you plan to use this hotel as a family getaway for Disneyland, be prepared to wait for a shuttle that has space both to and from the park. The last two stays we have had problems with this. The shuttle service is a contract company and they do share with another hotel in the area which is the first stop. By the time it arrives, it is usually full. We really wish the Sheraton would look at other options as we plan to visit again next month and again several times after that.
Overall, this is a good hotel for the price. Clean facility and helpful staff.
March 21, 2012