Rated 2 out of 5 by kathandkim For a SPG hotel I expected more...
Upon check-in, had to wait until 3pm for room. This is standard, but rarely happens in my previous visits at SPG hotels.
When given the room, no upgrades were available due to the hotel being fully booked. Again, this is not necessarily the hotel's fault, but at my other SPG visits I have usually been offered an upgrade or equivalent. The full occupancy seems to be due to air crew--this is why the hotel is always full. This does not benefit SPG members, so if you are choosing this hotel based on SPG benefits and loyalty, please reconsider.
The most disappointing feature of the hotel was the stuffiness of the room. I asked for an engineer to come to the room and he changed the filter, but he informed me that the air conditioning system of the hotel was at full capacity and the temperature of the rooms were therefore higher than normal. On top of this, the windows in the room could not be opened more than a few inches, so very little fresh air could come in.
I approached the front desk staff about the air conditioning situation and they too stated that the hotel was at full capacity and that the air conditioning system was not functioning properly. They did offer a fan which was promptly brought to the room.
I am not satisfied with my stay at the Sheraton Stockholm and will not be returning. I have not had any such problems before at any SPG properties and will continue to stay at W and some Le Meridien hotels, but this hotel's infrastructure needs major improvement.
August 7, 2014
Rated 5 out of 5 by SonnyM Comfort and location
The Sheraton Stockholm is in an excellent location and is a beautiful hotel. Very helpful staff; large rooms; very clean and modern. An excellent place to stay.
April 6, 2014
Rated 4 out of 5 by Ludvig13th The staff make your stay pleasant....
When you stay a lot away from home it's nice to feel welcome and get professional and friendly service. The staff on Sheraton Stockholm certaintly live up to that objective.
February 22, 2013
Rated 4 out of 5 by Peter Not happy with my room
As a SPG Gold Member I was disappointed with my room. The front staff explained to me next day this was the best you had as you were fully booked .. still ... disappointing
April 17, 2013
Rated 5 out of 5 by Alshme this hotel is beyond expectations
the hotel was of very high standard meeting absolutely all the needs that I had. Staff at reception was slightly slow, but that was rather an advantage than a shortcoming.
March 12, 2013
Rated 5 out of 5 by ROPO1 Staff is extremely well trained and helpful
The staff obviously is very well managed and very well trained. Everyone I interacted with had a fantastic attitude, with a focus on making my stay as nice as possible.
January 18, 2014
Rated 4 out of 5 by DrWasLoyal Good
just a bit small rooms as superior category
July 3, 2014
Rated 5 out of 5 by jaimepont Great Location
You can not beat this property for location and of course it is a very nice hotel to call home for a few days
June 4, 2014
Rated 5 out of 5 by AtlantaTraveler12 Excellent for business or holiday
The Stockholm Sheraton is the perfect hotel for both business or pleasure. Great location and helpful staff. It was a true pleasure to spend the weekend at this hotel
July 29, 2013
Rated 4 out of 5 by arborwood43 Excellent concierge service
The service by the concierge staff making restaurant reservations and arranging transportation was excellent.
June 1, 2014
Rated 4 out of 5 by EIA83 Very Comfy hotel
I always have a very pleasant stay when i am in stockholm for business. The hotel is very confortable and up to the standards.
May 15, 2014
Rated 5 out of 5 by GV1111 Fitness opening times
Dear SPG, it is great you have this 24 h fitness operating hours, pleas ekeep it like thi, especially for us frequent travelers. Thnx Kind regards GV
March 17, 2014
Rated 5 out of 5 by PinkLady Excellent
My experience with the Sheraton hotel in Stockholm was really satisfactory. I was the trainer in a learning event and the services was really good.
March 23, 2014
Rated 5 out of 5 by Pianoer1986 9-10 Feb 2014
Nice stay. Clean and comfortable room, great service (staff got me coffee after my morning run), everything worked. Bathroom floor was cold though
February 11, 2014
Rated 5 out of 5 by EW2011 Stockholm Business
Front desk staff is one of the best in Europe. Hotel proximity to Arlanda Express train makes this the best business travelers' hotel in Stockholm.
October 29, 2013
Rated 5 out of 5 by iwantheterrible Sheraton Stockholm
Loved the hotel, very nice and friendly staff, nice room with a wonderful view. Loved Stockholm as well, but the hotel made the icing on the cake.
May 27, 2013
Rated 5 out of 5 by Fredrik Great hotel
Great hotel at absolutely fantastic location in Stockholm. Very friendly and helpful staff made my stay very enjoyable indeed. And i will be back!
July 28, 2013
Rated 5 out of 5 by Bjorn69 Shangri La
Sheraton Stockholm is my Shangri La. In the center of Stockholm.The staff is in worldclass. I highly recommend this hotel.
April 21, 2014
Rated 5 out of 5 by Nataly Comfort and stile in the city center
Comfortable, nicely designed room with a great double bed. Expensive, but rich breakfast.
May 27, 2014
Rated 4 out of 5 by BrotherMathew62 Excellent location
The room number 806 has one disadvantage if there is heavy wind=> the pole of the flag is making quite a big annoining noice.
April 7, 2014
Rated 2 out of 5 by RoomForImprovement A hotel in need of improvement
I have had the opportunity to stay at the Sheraton Stockholm for many months.
The overall quality of the hotel is ok, but not great - it has a little bit of an "old" / "unmodern" feeling to it. However, the biggest improvement potential is for sure the staff receptiveness, when it comes to complaints and general handling of guest requests. Most recently I had a problem with the shower drain being clogged, which I alerted to the staff on the way out in the morning. The day after, the problem had still not been fixed, and I had to re-address the problem to the staff. Additionally, I have experienced issues with lacking attention of the check-in staff, which means that I several times have not received the "Green Choice" that I signed up for (to the extent that I now always put out the "Green Choice" sign when staying inn the hotel, which is somewhat of a hazzle.
That being said, the hotel restaurant staff is very friendly and remember you from previous visits. They always ask how you are doing and do what they can to help you with special diets.
I believe this could be a great hotel, but for now I feel very demotivated for going back, given the lack of attentiveness - when you work long hours, the basics of the hotel just need to be in place for you to relax when you are off work.
July 4, 2014
Rated 5 out of 5 by marco700 helpful staff
Very helpful staff. Never got my luggage, Pierre at front desk was very helpful. Never did get it until 4 weeks latter. He was outstanding,
August 20, 2013
Rated 5 out of 5 by Jdog Best yet
We've stayed in a number of Sheratons but this has been the best yet. It is well setup, clean and the staff on all levels are friendly.
August 24, 2013
Rated 4 out of 5 by matt Great Hotel With Good Facilities
Rooms and hotel are very nice and modern. Club room is one of the best. Gym is pretty good. No pool etc. restaurant is very expensive.
August 23, 2013
Rated 3 out of 5 by Bojon Great location, bad reception desk
Cost benefit ratio is below Sheraton standards. As a regular guest of Sheraton I didnt appreciate attitude of staff on reception desk.
July 8, 2013
Rated 5 out of 5 by santri1969 Very central Stockholm location
Stayed a couple of times and loved it - upgraded with excellent SPG platinum benefits, very central and accessible Stockholm location.
June 16, 2013
Rated 4 out of 5 by Roomwithaview Splendid lounge
Bathroom should have better water pressure in the shower.
Air conditioning should provide cool/cold air not only warm/hot air.
November 29, 2013
Rated 5 out of 5 by GBB1965 Stockholm in June
Great location and room had a fantastic view over the water.
Breakfast was great and staff attentive our every needs.
June 27, 2013
Rated 5 out of 5 by jhasen sheraton Stockholm
location of this hotel is the best.
near transportaion to airport, near the old town and walking distance to most attractions.
July 30, 2013
Rated 4 out of 5 by CDH73 First impressions
Great welcome from staff. Hotel met my expectations except for 2 things:
Gym was far too hot
Not a full size bath in the room
April 22, 2013