Rated 2 out of 5 by Allen58 Service Call and disturbing guest noise
Airconditioner was not working when I arrived in my room. It took three calls and an hour and a half for maintenance to arrive to fix the issue.
Was woken up by noisy guests in the adjacent room after 10pm.
9. Dezember 2013
Rated 2 out of 5 by Cactusjack73 Hotel is getting old and so does the service
I have stayed at this hotel a couple times now but the last stay was absolutely horrible. The hotel is getting very old and the staff there is slow and not very customer friendly. The internet in the rooms doesn't work and the food at the hotel is way overpriced for the quality. The bathrooms is literally falling apart. After 3 days I couldn't take it anymore and moved to another star woods hotel on the beach. What a difference wow. I am not staying at princess ever again.
29. November 2013
Rated 2 out of 5 by abcwaikiki Noisy rooms
Booked 2 rooms. One was next to the elevator and I could hear the noise from the elevator movement all night. In another room, people could hear the noise from the bathroom next door.
The key didn't work initially after check-in and lined up for another 15 minutes to get it fixed.
26. Oktober 2013
Rated 2 out of 5 by micker716 This is a Sheraton?
Can't believe this is a Starwood property. I'm a frequent business traveler (government employee), and have stayed here on a few occasions for short overnight stays, generally as a stopover for an international flight. Generally this is my "last resort" pick, when I can't find anything else at my per diem rate. Over the years this hotel has slid further into disrepair and the staff has slid with it. On my most recent stay the room smelled of mildew, the air conditioning was barely functioning, the shower fixture was loose and the sheets and pillows were threadbare and old. I chose the continental breakfast for my Platinum amenity. After waiting to be seated for 5 minutes at the nearly empty restaurant, I had some fresh fruit, yogurt and a hard-boiled egg from the buffet. I was told I would be charged for a full breakfast because of my inclusion of the the hard-boiled egg. I returned the egg to my surly waitress. Luckily this was just a one-night stay. If you are planning a vacation, I think you will be greatly disappointed with this hotel. There are many better options on Waikiki.
19. Oktober 2013
Rated 2 out of 5 by buzydi Disappointment
We did not get the room we booked and confirmed via the internet in February 2013. As we were travelling with our 15 yr old son, we asked for 2 double beds. When we entered the room we found it only had 1 king bed. We were told that the hotel was full and that nothing could be done. The manager Gregg was apologetic but after informing him that I was an SPG member he made no attempt to try and make other suitable arrangements. He said it was up to us if we wanted to take this room or not. He said if we still wanted a different room he could review it the next morning. He never came near us for the whole stay. I was extremely disappointed as this holiday was for a special occasion and left us feeling like we didn't matter. I have stayed in many SPG hotels over the world but now have a different outlook on whether the SPG group of hotels now meets my expectations.
17. Oktober 2013
Rated 2 out of 5 by Disappointed111 Its getting worse...
I have been to this property several times, so I knew that what I was getting in to. It seems to be the ugly step child of the Sheraton properties on Oahu.
When I checked in, I was told that I had been upgraded to a "City View" room. It turned out that room overlooked the road construction that started at 6am the following day.
In addition to the street noise, the room had some construction taking place. I asked the manager and he said that the tub had overflowed and they were cleaning up. However with all the construction materials that were laying in the hallway. This was more than an emergency repair.
Seems like the staff world not have put a platnium guest in a room that had these issues.
6. Oktober 2013
Rated 2 out of 5 by JimB808 unhappy
This was our 4th time staying at the Princess. 4th time because we had such a great experience the 1st three times we were there. Room was never cleaned. Enough towels were never left. 10 water bottles left every day. Told front desk and asked front desk for a questionnaire so I can give me info there in person, they forgot about us. Overall, will NOT be coming back.
26. September 2013
Rated 2 out of 5 by Jonathan1911 maintenance issues
The lock to my room malfunctioned, locking me out of my room. From the time I first tried re-flashing my room key to the time the issue was resolved took over an hour*. The delay cost me my plans to tour Pearl Harbor, something I had been looking forward to for some time.
*even after security came up to the room and let me in, I had to wait in the room for maintenance to arrive and fix the lock, then reissue keys.
15. September 2013
Rated 2 out of 5 by POOLE location, location, location
STAY AT THIS HOTEL IF YOUR GOAL IS TO BE NEAR THE BEACH AND DUTY FREE AND BOUTIQUE SHOPPING. CUSTOMER SERVICE AT THIS LOCATION IS POOR AND SUB-STANDARD BY SHERATON AND HAWAIIAN STANDARDS.
9. September 2013
Rated 2 out of 5 by Jpf73 Very outdated rooms
Rooms are very outdated and in desperate need of a renovation. Front office staff (Sharen) was very friendly at check in but unfortunately same experience did not happen at check out, Agent left us waiting for a few minutes without even acknowledging our presence. I would not return to this hotel as it offers poor value for the money.
7. September 2013
Rated 2 out of 5 by WorldSPGPlatinum It's not the staff...it's the hotel
This is seriously lacking Starwood standards by all means... especially since it's SPG category rated 5!
The Good: The staff are excellent! They go out of their way to make sure my needs are met (still at the hotel as I'm writing this review). They're friendly and courteous - excellent welcome from my incredibly busy travel to relax with my family - a reward for us all!
The Bad: The hotel is seriously outdated. At first, I started to take note of chipping paints, peeling wall paper, moldy ceiling, stained carpet, dirty bathroom, flies in the buffet (fruit) and pigeons that stare at you on your breakfast table and you have to fend off (protect your meal from the birds!)... I simply ran out of things to note and will just say - this is by far one of the worst Starwood Property that I've stayed at anywhere in the world!
SPG - Please Please Please - renovate this property! It is unfair to the staff that try to make up for this serious gap in facility quality and it's incredibly disappointing to us/the loyal SPG customer that choose this property simply because it's SPG vs. other hotels here.... Please...
4. September 2013
Rated 2 out of 5 by lakewood This hotel needs updating
Stayed in this hotel 3 years ago and thought it was terrific. This year, the rooms were not that clean and need updating. Electricity went out two days in a row while blow drying hair and explanation was too many people blowing drying at same time. Not a good explanation, needs to be corrected. Do have to say beds were comfortable. Would not stay here again.
3. September 2013
Rated 2 out of 5 by Shelz Average hotel
This hotel is very expensive for what it is. Resort fee too expensive.
The rooms are very outdated, the tea/coffee was not stocked daily. Our room was extremely noisey, music playing by the pool till at least 1030pm every night.
As a pregnant woman I thought I was coming to relax, not a hotel for this.
Our floor was non-smoking and our neighbours were smoking and extremely noisey at ridiculous hours. The reception/security handled the situations as best they could.
1. September 2013
Rated 2 out of 5 by Jeff1005 This hotel needs a overhaul
This hotel has a great location but needs updating. The furnature in my room was dated and worn out along with the tile and carpet. However it was clean. Also the internet did not work well when I tried to work from my room.
27. August 2013
Rated 2 out of 5 by Waikikifamily8 Needs to be renovated
The hotel looks kind of old. It needs remodeling and new carpet. The bathroom smells like a sewer.
25. Juli 2013
Rated 2 out of 5 by molino4 Needs attention to housekeeping and maintainance
The front desk staff is always excellent. More than one counter person needed, especially when there are long lines.
Housekeeping service definitely needs improvement. Our room was 2556 from 7/9 to 7/14/13. Cleanliness not up standards.
There was an on going lines for the elevators for the tower and several of the elevators appeared to be malfunctioning.
16. Juli 2013
Rated 2 out of 5 by MJPJ Tied
We read reviews on tripadvisor before our stay with the common comment being great location, clean but in need of renovation and moderisation....and they are correct! Staff were helpful and beds were clean and comfortable. We will look forward to returning after the upcoming renovation!
14. Juli 2013
Rated 2 out of 5 by Japanese60 This hotel needs renovation
I checked in on Saturday. Safety box was broken (numeric code cannot be entered). Security person was dispatched. Both he and the front desk person told me they cannot fix it on Sunday and I should wait for Monday. The problem is not resolved before I check out on Tuesday. No service person showed up. One of the elevators stopped, and did not work.
26. Juni 2013
Rated 2 out of 5 by Nickki this hotel is located in the center of everything
Hrllo Mr. Orr
Our stay was not what we had pictured in our minds and the staff didn't make it any better either. I think i will call your office to discuss in details.
19. Juni 2013
Rated 2 out of 5 by Rtkidd Needs a renovation; staff are great!
Can't sugar coat this one. After staying at 40 SPG properties worldwide (yes a platinum), I can tell you this property is in sore need of a complete renovation. While staff was great (and beds were comfortable) everything else is in need of a major renovation. The guest room halls were filthy with badly stained carpets and food smells throughout the hall way. Patios were cracked and guard rails were dirty. And what with the "no glassware" in the room. Come on, SPG, you can't rest on the location alone for your high category rating! Fellow members, you should look elsewhere for a hotel night.
19. Juni 2013
Rated 2 out of 5 by ScottyDub Hotel needs a major remodel
As a longtime SPG member I was very disappointed with the hotel. It was run down, dirty and in poor condition overall. I stay exclusively with SPG hotels when I travel (3x/mo) and this is one of the worst Sheratons I have ever stayed at.
13. Juni 2013
Rated 2 out of 5 by Taxchic22 Sheraton Princess Kaiulani
The rooms are very well worn and the faucets and bathtub spouts are always dripping water. The plumbing needs to be replaced in all rooms.
20. Mai 2013
Rated 2 out of 5 by AAIconferee Disappointing
On arrival, my reservations were confused and took some time to sort out. AMEX has 2 holds put on CC, three days to resolve and three trips to the manger's office. Hotel hallways were dingy a in poor condition. The room was fine, but the AC was very noisy. Staff I interacted with tried to be helpful, but could sort out problems effectively.
13. Mai 2013
Rated 2 out of 5 by utes poor service
my first stay at Sheraton could be last
8. Mai 2013
Rated 2 out of 5 by Tracy63 SPG Category 5???? Are you kidding me?
Tiny pool. OLD, OLD bathrooms and showers. Frayed, dirty carpets in rooms and hallways. Even from the 27th floor, the street noise was really loud because of single pane windows and sliding glass door. This place needs a MAJOR renovation. Category 5 in the SPG program??? A resounding and absolute NO!!! Do NOT waste your hard earned points!
5. Mai 2013
Rated 2 out of 5 by Traveler Not my typical experience
I travel alot and I usually prefer to stay at this hotel. Usually I have an excellent experience, however this stay was not the best. I was upgraded to a suite which I was ecstatic about. I was out most of the day, but when I came back I found that the room was infested with Mosquitos. I tried to call down to the front desk but neither if the phones worked in my room. I proceed to kill at least Dow dozen Mosquitos before I lost count. I had to get up at 3:00am so I went to bed around 8. At about 9:00pm my fire alarm started beeping because of low batteries. A maintenance person came up to fix it, but this was but a great stay to say the least. I told the front desk attrndant at check out and wasnt even offered an appology. He just saud "ya, its humid so there are misquotos". Hopefully next time will be better.
4. Mai 2013
Rated 2 out of 5 by Oahu01 SPG Platinum Review
I was not recognized as an SPG Platinum member as I have been in other SPG properties domestically and internationally. I was advised I was getting an upgrade at the front desk which turned out to be from the third to Fifth floor (overlooking the pool, pathetic). Room was dusty, dirty, dingy and disgusting. Outlets did not hold power cords or attachments, Bathroom towel bar was broken. Only after calling SPG directly was my Platinum status recognized I was then upgraded but only to a higher floor (which is all I received). New Room had better view (partial ocean view) but was dirty, dusty had an odd odor and surfaces were sticky. Again, Outlets did not hold power cords or attachments. ALL Room conditions were unsatisfactory, dust and dirt everywhere. Establishment is worn and needs upgrade. Language barrier at front desk. SPG should be ashamed to call this a resort. As a Platinum member I should have been treated better and given some type of amenities. Worst hotel under SPG I have every stayed. No Club Floor or amenities affiliated with Platinum membership. The offer was either, 500 points or breakfast (if you took breakfast you did not get 500 points) if you took the island bonus gift you did not receive 500 points or breakfast.
15. April 2013
Rated 2 out of 5 by Zeus01 Hotel was below expectations
We were very dissaponted with the cleanliness of our room especially when we found used cleaning cloths and our bath waste water was not running off in our bath tub.
7. April 2013
Rated 2 out of 5 by Dave Very tired rooms
This hotel is in a great location and the general areas, i.e. lobby, pool etc. are pleasant. However, the rooms are very, very tired. The wallpaper is patched and dirty.
The electrical outlets , paintwork etc. all
need to be dealt with. The bedding/ towels are OK Sheraton standard. Apart from maid service the rest of staff very average.
6. April 2013
Rated 2 out of 5 by Nuts Was ok
Very noisy room at back of hotel. So a disturbed sleep. Hotel in wing was very tired. Staff were very nice to deal with. Disappointed not what I expected. Pool only open for short hours as well
3. April 2013