Rated 3 out of 5 by thegurns no hot tub= we won't be back
no hot tub= we won't be back
15. September 2012
Rated 3 out of 5 by RJS666 Rough weekend
The staff on duty were excellent, and deserve a big atta-boy for their efforts. The issue was under-staffing. For instance, the club lounge was un-staffed, and quickly became a mess even when guests tried to clean up after themselves.
The rooms are dated, especially the bathroom. Cracked sinks can easily be replaced; accordian doors can add a lot of space.
5. September 2012
Rated 3 out of 5 by philo status of this Sheraton site
My family and I were surprised by the state of the main lobby of that hotel and in particular the sign in desk that looks like a plywood framing with stain applied....
29. August 2012
Rated 3 out of 5 by MaineStopover12 Love Location and this hotels
but the hotel especially the restaurant is VERY under staffed. Also, it feels like the facility needs some updating. It was acknowledged this was a very busy time (weddings, summer etc) but check in was delayed by more than 30 minutes - we were not given an extra 30 minutes on check out day.
28. August 2012
Rated 3 out of 5 by ellenpic great location, needs updating
The hotel stay was okay. It was a great location. However, for the price the rooms need a major update. The decor was dated and there was major signs of wear and tear.
28. August 2012
Rated 3 out of 5 by Em33 Hotel service was average.
Amenities were not to our standards. For example, there was only one cake of soap for two people for three days. Also, there is no breakfast included at this hotel. The hotel was very clean and the staff was friendly. Our overall rating would be average.
27. August 2012
Rated 3 out of 5 by Vic2004 Nice location but rooms are below average
This hotel is nicely situated but rooms are diappointing. Our room on the club level left much to be desired: dark marks on the carpet; smallest bathroom that I have ever seen; outside noise from hallway was heard clearly in room; hallway access and room are in need of a renovation.
There is only one elevator servicing the club level so be prepared for 3-5 minute wait.
Ther lobby and view of port is impressive.
Staff was helpful when asking for restaurant and other information
20. August 2012
Rated 3 out of 5 by rcc3 Unimpressive stay
The room furnisings need an upgrade. They were old. The fabric on the chairs/ottoman were stained and worn. The wooden mini bar and desk were heavily scratched and chipped. The countertop in the bathroom had cigarette burn marks on it (how old could this be since hotels have not permitted smoking in rooms for quite a few years?). The bathroom was not cleaned to our satisfaction ("hairs", not ours, were in the tub and the toilet clogged for no apparent reason). We've stayed at this hotel several times in the past (but not in the last 5 years). We don't remember the rooms being this run down.
19. August 2012
Rated 3 out of 5 by townhouse room not ready at stated time of 3pm
we were disapointed that our room was not ready at the stated time of 3pm. We had to get ready in another room and our belongings were transfered to our booked room later. We stayed in a town house. went we went to pick up our keys for the townhouse those were not available intitally.
15. August 2012
Rated 3 out of 5 by director26 good location
good location in Portsmouth.
no televisions were working in the Fitness room.
13. August 2012
Rated 3 out of 5 by Dana4569 Overall Average
Need to replace Minibar with a Refrigerator. Hotel was average for cleanliness. Room was made up late in PM each day as this was for buiness it was an interuption each time.
30. Juli 2012
Rated 3 out of 5 by WayneA Great Hotel--Terrible Club Level & Elevators
I loved your hotel for its great location and excellent staff. However, I was surprised that I needed to pay an extra $20 a day for a club level room on the 5th floor. My average elavator wait was 3 to 5 minutes up or down, as only 1 of the 2 elavators went to the 5th floor. The rooms were small and the club level lounge was dreary and the smallest that I have ever visited.
I would not recommend the club level.
12. Juli 2012
Rated 3 out of 5 by Divejuice Dissappointed a little.
I will admit it has been a year since I stayed at another Sheraton, this one made me feel a little nickle & dimed. Great Location. Pulled up in front, no valet to greet or render assistance. xtra charge for garage parking. Extra charge for a club suite, speaking of which was very small.
Bathtub stopper broken, grooming mirror loose. I was disappointed.
3. Juli 2012
Rated 3 out of 5 by Buzzy Too Funny
As a platinum member for 6 years, my wife and I have stayed at this hotel many times. As much as we have liked this hotel, the one thing that has irked us is the self-parking charge. This cost would be reasonable when using the underground parking lot (especially during winter), but this charge is also incurred when we have to park across the street in a seedy barely paved, unlit lot. We just received what we consider the funniest e-mail we ever received. To offset the daily price Iincrease over the winter rates, the hotel now advertises that they will cut the savings on the parking in half. Whereas most good hotels offer a gas card, this hotel offers a paltry offsetting charge and only if you belong to AAA. Too funny. My wife is still laughing.
30. Mai 2012
Rated 3 out of 5 by physiciantraveler48 Not treated great as a Platinum guest
Despite extensive 9 year history at Platinum level, not offered room on Preferred 5th floor, no water or proper mini-bar key, multiple visits from staff to correct these issues despite wishing to rest and relax, virtually non-functional computer/printer/fax in the louge "business center" area - clearly poorly maintained, generally poor attention to details. Good housekeeping service, nice suite on 2nd floor, good location, staff attentive when not overly solicitous.
14. Februar 2012
Rated 2 out of 5 by Holly2219 Very loud
There was loud dance club music playing until midnight-1am. It sounded as if there was a bar or club above my room. I was on the second floor. Very disturbing, did not get much rest.
17. November 2013
Rated 2 out of 5 by Sav27 Hotel Needs Updating
The hotel shows sign of wear and tear. it is in need of cleaning and repair. there were cracks in the wall and the bed spreads were dirty. It does have a nice location in downtown Portsmouth.
29. Oktober 2013
Rated 2 out of 5 by Guv13 Disappointing stay
We didn't bother to read reviews for this trip since it was a Sheraton...big mistake. This room was 222.00 per night. There was mold on the ceiling in the bathroom, wallpaper peeling from the walls, water damage to the ceiling. The pool was very sub par, looked dated and unkept. Our hallway carpet was bunched, looked like a flood occurred and no one repaired it. Painters tape covered a repair that needed to be taken care of in the closet. Would not recommend the Sheraton Portsmouth to anyone.
13. Oktober 2013
Rated 2 out of 5 by Disappointed127 This hotel did not meet our Sheraton expectations
We arrived and upon checking in the front desk was friendly and helpful in directing us to a restaurant to enjoy for dinner. They also were quick to acknowledge the Starwood preferred member status. We proceeded to put our bags in our room and find our door within feet of the elevator. Before entering the room, we could here a loud buzzing noise coming from inside-it was the air conditioning unit. We turned it down and it got quieter and said we would call maintenance when we returned from our dinner reservation we had just made. When we returned the room had warmed up and we turned the ac unit back on and the buzzing increased. We called down to maintenance and they did send someone up immediately but upon inspection the maintenance was aware of the situation and it was prevalent in several other rooms in the building as well as they were due for repair. We were told he would open up the space so we could have outside air flow, we were not offered to be moved. Opening up the flow didn't cool the room down and the paper thin walls and uncomfortable bed made it difficult to sleep all night long.
22. September 2013
Rated 2 out of 5 by WeddingAugust2013 Disappointing
The Sheraton is the most beautiful hotel in downtown Portsmouth – convenient to everything. Having said that, I was so excited to book my bridal suite/wedding block a year in advance. That's where the excitement ended and the juggling act began. Every time we tried to call to talk about our block, the possibility of having a morning after brunch ... the GM was on vacation, the sales manager, director of operations ... all were out , all the time - no one ever seemed to be in! No problem, we booked our brunch somewhere else -a week before the wedding I finally spoke with the Director of Sales, who kindly told me "I was stressed out" asked me who my contact was at the hotel - if it wasn't her, I was in trouble for sure – after assuring me my simple request would be taken care of (my ONLY request I made for my entire stay), I tried to have a little more confidence in the property - the request I had, was not done. No surprise there, considering the Director of Sales didn't even know my wedding was happening 4 days prior - the gift bags we had made for our guests were never handed out at check-in. The pool was closed – and had been for months. I could go on, with other ridiculous things - my point is - I wasn't a "stressed out bride". I am beyond grateful for the weekend I was so fortunate to have that weekend, but the Sheraton was very disappointing. If I sound bitter in this review, I am - and I hope another bride and groom read this review and think twice about booking their special weekend here – so you can avoid being called names at a bare minimum. The Sheraton really let us down.
16. September 2013
Rated 2 out of 5 by DPinVT Platinum disappointed
Interior of hotel was in need of update. Had requested to use my suite upgrade, instead got only the very small bedroom of what was a suite with the view of a rail yard! The air conditioner was very noisey and cycled every five minutes. Ice machine was right outside the door. The staff however was very pleasant. Not what I would expect for Patinum!
3. September 2013
Rated 2 out of 5 by KarenColeen Not pleased
We were very disappointed in this hotel, which did not meet Sheraton standards. The room was tiny with scuffed up walls and furniture, one light in the bathroom, a view of concrete, and an old, loud AC unit. The walls were so thin we could hear the TV of our next door neighbor, and called the Front Desk at 2am as we could not sleep. When we arrived after a long day of travel, eager to stretch in the pool, we were told it was out of order -- in the height of summer. We were offered admission to the YMCA pool instead! Which was not was not even available as it was closed at the time (6pm). Overall, we were very disappointed and voiced this to staff.
30. August 2013
Rated 2 out of 5 by NHGetaway Death by a Thousand Cuts
We arrived at the hotel on 11 August around 2:30 and our room was not ready, We were asked to stop back by the Front Desk who advised that our room was being cleaned “now” and that we had been upgraded to a suite (from our requested regular room with King-Size bed). We had no issue with either the delay (as we were early) or with the upgrade.
When we returned to the hotel at 3:45, we were told by a different Front Desk worker that the room was just being cleaned and that it would be several minutes before this was completed. We were given a coupon for a free drink and directed upstairs to the bar where a bartender would be arriving at 4:00. When we went upstairs, there was a bridal shower in the bar and the bar was closed. We waited and by the time the shower finished (around 4:20), the Front desk advised us that our room was ready.
When the Front Desk person came to find us in the bar, she said that she had no idea that there was a bridal shower going on in the bar/hotel. We then checked in to our “upgraded” suite, with lounge privileges, and went to our room.
I went immediately to the lounge to work on the computers, as I needed to finish an important proposal, and found that our room key had not been coded for the lounge. I returned to the Front Desk to have them rekey the card.
We then stopped at the bar for our free drink prior to going out to dinner, we were advised by the bartender that even though both our names were on the free drink card, we were untitled to only one free drink. When I explained the situation, she called down to the Front Desk who told her that they had given us the wrong card and that we were both entitled to a free drink each, as the room was not ready at 4:00.
When we retuned to the room after dinner and went to bed (around 10:30), we found that our “upgraded” room actually had a Queen bed, vice the King bed we had specifically booked. As we were tired and the Front desk had advised that the hotel was full, we decided to make the best of the situation.
The next day, and as sleeping in a Queen bed was entirely unsatisfactory, we requested an additional rollaway, and were told that rollaways could not be provided in a Suite. When I explained the situation, the guest services person advised that he needed to contact the manager to discuss. After talking to the manager, guest services advised that we could have a rollaway, but that it would cost $25 per night.
Upon checkout, I recounted these various issues, and was advised that the $25 fee would be removed and that the Front Desk would make a note that individuals requesting King beds should be told/asked if they wanted to be upgraded to a queen bed room/suite. The $25 fee, however, was actually on the bill and I had to show the Front Desk and again ask for it to be removed.
In leaving the hotel, the key to exit the parking lot was not coded correctly, necessitating yet another trip to the Front Desk.
Needless to say, we were happy when this trip ended.
24. August 2013
Rated 2 out of 5 by MGS13 Not up to Sheraton Standards
We stayed at the Portsmouth Harborside to attend a good friends wedding. The hotel was quite busy. Parking and unloading was quite involved. Had to ask to get a rollaway bed three times before delivered, including first time when trying to change reservation from king to two queen beds. First it was going to be $10 - ok, not happy but ok. Then onsite it's going to be $25 but no worries - the registration desk clerk will waive the charge. Neither of those conversations yielded us a bed - had to call later that evening and ask a third time. AND when I checked out - there's a $25 charge for the bed on my bill. Similar lack of service when trying to get a hair straightener... Room could also use a face lift ... just not used to this at a Sheraton. On the plus side, great location close to downtown Portsmouth. The room was nice where they held the reception.
5. August 2013
Rated 2 out of 5 by jcmlmm will not return
This was our first time staying at this hotel; we opted for club level..the room was very clean; however, one would expect that at club level the rooms would be excellent; however not the case here. The room was small, the sheer curtain is the only curtain that closes fully; the room darkening curtain does not close at all...not due to malfunctioning but due to design; the curtain tracks do not go in front of the window. Therefore, we were unable to keep the lights from shining in from outside nor keep the sun from shining in at dawn. The air conditioning unit was very noisy. We were unable to check out thru the TV option due to the remote control not working properly. When we advised the front desk clerk of the curtain issue , we received an obligatory "sorry". He also did not seem to know about the curtains...shouldn't he know about the curtains in the hotel?? Also, the 24 hour "store" was completely out of any kind of pain reliever.
25. Juli 2013
Rated 2 out of 5 by 6464 The hotel price point ($300/night) did not meet my expectations.
In-window HVAC, dated and noisy.
Room very small.
Top floor lounge food choices limited. Not indicative of restaurant offering, thus went off property to eat.
Parking off-site and gate operation spotty.
Pool under construction, no notification to booking guest of construction activity.
Overall, not a good deal for $300/night! If you like single ply toilet paper, stay here!
8. Juli 2013
Rated 2 out of 5 by forlorn2013 Pool under renovation July 4th weekend?
Reservations for a wedding were made over a month ago for a KING bed adjacent to our friends. The hotel did arrange an early check-in but for a double room & at the other end of the floor from friends. There really wasn't a gathering area like the POOL area that was under renovation on a holiday-July 4th- weekend!!!!
7. Juli 2013
Rated 2 out of 5 by acampane Hotel ok...Staff accommodation not so much
My wife whom is 8 months pregnant and I decided we wanted one last getaway before the arrival of our first baby. We initially booked one night anticipating on staying two if we were having a good time. We solely chose the Sheraton Hotel because of one reason, the indoor pool. My wife being 8 months pregnant cannot for obvious reason handle the heat as normal right now. Upon our arrival we immediately went to our room, put out bathing suits on and went to the pool. When we arrived to the pool it was empty with a sign that stated it was under renovation. I immediately went to the front desk as they told me a few days prior when I booked the hotel that they had a pool available. When we spoke to the front desk staff how sorry they were for the inconvenience and that we could cancel our reservations and look for another hotel! Cancel our reservations on the fourth of July? Yes, there obviously were no other openings at surrounding hotels. When I started to get frustrated they said they had an option for us. They gave us two tickets to the pool down the road (outdoors) the pierce island pool. With that my wife and I were so frustrated we figured we would cut our losses and go to the pool in the morning. So the morning came, we once again put our bathing suits on. I said to myself I am going to call the pool to make sure they are open. When I did at 9:00am they told us that they are open from noon-5pm. I was once again furious, why? My wife and I went to the front desk at 5:30pm on the 4th of July and were checking out at noon on the 5th. So that tickets were absolutely pointless. The front desk staff had no words for this scenario. I really couldn't understand how we were not notified when booking that the pool was closed, especially when we stated that was the reason we chose that hotel
The second issue which arose and bothered me more then the pool issue was that of the AAA discounts which the Sheraton Hotels offer or don't offer I am actually still confused. When my wife and I initially booked the room we were told that they did not offer AAA discounts. When I was standing in line to check in, a gentlemen in front of me opened his wallet pulled out a AAA card and WAS GIVEN THE DISCOUNT. I watched it play out. I initially didn't say anything as I didn't want to start the trip off on the wrong foot. We went out to dinner that night and on our way back in I stopped to speak to the front desk. I simply asked the gentlemen if they offer AAA discounts and he said YES. I said ok, I pulled my card out and said I would like it applied to my bill. The tune of the song changed. He said he thought I was a new customer coming in, and didn't know I was already a guest. He had to check with his manager. Needless to say we never received the discount. I was given numerous run around excuses and unfortunately zero of them could explain how they could give someone standing in front of me the discount and not myself.
In closing, I have stayed with the Sheraton Hotel Company and Partner hotels all throughout the country and world. I have never written a complaint. This time I could not resist. My wife and I were so much looking forward to this final getaway before a new chapter was going to start for our family and it turned into a very disappointing mess. We chose to only stay for the one night and leave the following morning
6. Juli 2013
Rated 2 out of 5 by Disappointed12 Needs renovation
The rooms desperately need renovation. Our bed was comfortable, but the bathroom was very old, grimy (not housekeeping's fault) and desperately needs to be renovated. The breakfast was excellent and the staff very friendly.
10. Juni 2013
Rated 2 out of 5 by amainezing Average hotel for not average price
Our AC would not work, but we didn't complain because it was late at night when we turned it on. The room was old and smelled funny.
13. Mai 2013