Rated 5 out of 5 by Mom0211 Great vacation.
This is a great hotel. I was worried, based on some negative reviews. Worry not. It is a great hotel. Great staff. Great drinks at the pool bar. Restaurant is family friendly. I highly recommend.
June 15, 2013
Rated 5 out of 5 by msherbo Excellent place to stay
Actually more than I expected. Everyone was very nice, the hotel and grounds are very clean and well kept and easy to get to.
Only small criticism is the smoking area. It's very nice but we were on the far side of the hotel from it. Wouldn't let that deter from coming again. We loved it.
June 13, 2013
Rated 4 out of 5 by PJ2006 Close to Smathers Beach
Convenient shuttle service. Good size suites- little loud if you are on first floor from the cleaning carts on the above landings
Close to smathers beach- good running along the water too. Front desk staff a bit slow
June 2, 2013
Rated 4 out of 5 by KProulx Nice amenities and by the beach
Nice hotel and glad we chose it. Liked the complimentary shuttle to the main part of town saving us on parking fees.
June 1, 2013
Rated 5 out of 5 by SeanW Very happy with this hotel
Very friendly stuff. Beautiful and quite sand beach across a street. Convenient downtown shuttle. Very nice swimming pool and spa.
June 1, 2013
Rated 5 out of 5 by Deb22 Great service; Great fun
Who can not have fun in Key West? Hotel makes it very easy for you to enjoy all that this town has to offer. Free shuttle was great--got us everywhere we wanted to go.
Room was beautiful--very spacious and nicely decorated with a balcony to soak up the sun. The one thing I love about Sheraton hotels is that they are consistently service oriented.
May 28, 2013
Rated 4 out of 5 by DJ01 Great location. Quality rooms.
The hotel is located minutes from the airport and right across smathers beach. Going to and fro between the beach and the pool was very convenient .. The room was spacious, well maintained, and comfortable. Quality of drinks need an improvement.. But overall a great hotel..
May 27, 2013
Rated 5 out of 5 by Vaca Relaxing Vaca
The staff and the hotel went beyond our expectations. The resort has a relaxing atmosphere. Excellent service from the front desk, pool staff and concierge. Loved the convient shuttle bus to downtown. We extended our stay two extra days.
May 27, 2013
Rated 5 out of 5 by Julie55 We had a wonderful experience at this hotel
This hotel was great, the staff is very friendly especially the front desk. Everyone at guest services was so nice, especially Haythan and a young girl from Michigan (didn't get her name). The shuttle service is great, the food in the Cafe is good and the staff there is nice. The room is spacious and we had plenty of space to spread out with 4 people.
May 23, 2013
Rated 4 out of 5 by TTT79 Nice hotel with limited number of ocean front room
This is a nice hotel in a good location. Beach is just across the street. Keep in mind that this hotel does not have a private beach and the hotel has a limited number of ocean front rooms. We redeemed our room using a hefty amount of spg points but still did not get an ocean front room.
Nice and Friendly staff with shuttle bus to a location closed to Duval St. I would stay here again if they would offer me an ocean front room. Without offered an ocean front room, all I can say is "This hotel is a good place to spend the night after all long fun day in Key West".
May 22, 2013
Rated 4 out of 5 by KeysRunner Awesome Weekend!!!!
My wife and I were in Key West for the weekend participating in the Keys 100 Miles race. We checked in at the front desk past 2:00am and the front desk clerk congratulated us on our participating and promptly checked us in and showed us where the room was. Although the elevators were far from our room we managed to get there ok. Our room was #217 and it was amazing and roomy just what we needed after a long day of running.
The next day we left our room and housekeeping staff quickly clean our room and replaced all the towels. We decided to enjoy the pool and this experience was peaceful and relaxing. The pool staff was friendly; however, the pool attendant was slow and did not come to check on us or asks us if we wanted anything from the bar. I had to flag her down to order drinks. Once our drinks were delivered she never returned, bad service.
Our last night at the hotel was great and we truly enjoyed our stay. We will definitely stay at this property again.
May 21, 2013
Rated 5 out of 5 by travelin1 One of the best kept secrets on the island
The Sheraton is one of the best kept secrets for travel lodging on Key West. The price is very competitive, location great, and the amenities are incredible.
May 19, 2013
Rated 2 out of 5 by WellingtonQuill Disappointment
As a business traveler I spend a lot of time in hotels and have recently started booking in Sheratons. Usually they are fantastic. I have great stories in Atlanta and St. Louis. Unfortunately this is not a great story. I paid more than $300 to stay in a room where the bathroom door didnt close, the toilet seat wasnt quite fastened and the walls in the bathroom needed cleaning. In fact there was something discusting on the walls under the sink. we ordered breakfast in and had a continental. Unfortunately, they didnt have any pastries. I was not offered any alternative but charged full price for basically toast and juice. $50.00. I was treated very poorly by shuttle service. I am a native Floridian. May trips to the Keys. Probably wont ever stay here again.
May 18, 2013
Rated 4 out of 5 by AJ1965 Great Hotel
We stayed at this hotel in May 2013. Very impressed with the room and cleanliness of it. The pool was great to use. All of the staff was very friendly and accomodating. The only thing I would change is the buffet breakfast. Rather pricey for what you get. I've had pretty much the same continental breakfast at other hotels. We will go back!
May 15, 2013
Rated 5 out of 5 by Caroljo Everything and More
We had no idea what to expect since we are used to Starwood Resorts. This hotel came close to our resort experiences! Hotel staff was so helpful in planning activities and making arrangements for us. (Dinner reservations/recommendations, trolly tour, bicycle rentals, etc.) The free shuttle to downtown was a great convenience as well. Our room was completely comfortable, spacious and clean.
Yes, the location is away from the excitement of Duvall Street, but for us that meant peace and quiet with a great beach across the street. I would stay there again!
May 15, 2013
Rated 5 out of 5 by NewlyWeds Absolutely Amazing!!
My husband and I were recently married on Smathers beach and stayed/had our reception at the Sheraton Suites KW. Everything was amazing! The hotel is gorgeous, the rooms are beautiful and the staff is welcoming and friendly. It's wonderful to stay at a hotel where the staff feels like close friends or family. Most staff members ever remembered our room number and names which floored us since there are so many guests coming and going. We highly recommend this hotel and cannot wait to stay again!
May 14, 2013
Rated 4 out of 5 by Mojo2008 Perfect for our needs
There are fancier and much higher priced accomodations, but who goes to Key West to spend a lot of time in your room or hotel? Not us. This is an older hotel that has been well refurbished and other than the lack of WIFI (which we were told they had and never got in our room, even after contacting them several times) and the price of alcoholic beverages (higher than even on Duval Street), we were VERY happy with the accomodations. The proximity to the beach was a wonderful asset and the pool area was well kept and although some areas around the pool had limited sun exposure, we realized that's not what everyone is wanting. We were overall very pleased with our stay.
May 11, 2013
Rated 4 out of 5 by jimatl1 Overnight Stay at the Sheraton Key West
Great location and rooms were fantastic. The only issue I had was that they didn't serve anything on the late night menu--they indicated that they only had food items available in the gift store which made no sense....don't advertise a late night menu if you are not going to serve it!
Otherwise great hotel.
May 9, 2013
Rated 5 out of 5 by erb2013 great staff and a comfortable stay
Staff were very helpful and accommodating. Nice hotel with a great pool.
May 9, 2013
Rated 5 out of 5 by Lorrie Rooms and grounds excellent -Restaurant is adequate
The menu is limited, but convenient for room service light meal, breakfast, or snacks by the pool.
May 7, 2013
Rated 5 out of 5 by MarciaO Great location, awesome service
We thoroughly enjoyed our stay. Had one "concern" and manager addressed it immediately. Will recommend this hotel and staff to family and friends.
May 5, 2013
Rated 5 out of 5 by brad more than average key west hotel
Sheraton never disappoints. The room was perfect. Love the separate bedroom away from the living/couch area. Everything was clean and the staff was on point and helpful, especially at the pool and breakfast. I like the perk of the $5 hotel coupon!
May 2, 2013
Rated 1 out of 5 by Pam59 The front staff wes great
The manager didnot meet the customers needs and made excuese. After calling customer service, then he responded and prepared the correct the situation. Did not get in a room untilafter 6pm
April 30, 2013
Rated 3 out of 5 by Linda13 Key West
Nice room, but could have had more in room ammedities like toaster and wine opener and silverware and real cups instead of paper cups.
April 28, 2013
Rated 5 out of 5 by rickanddenise Will be Back!!!
Hotel & Staff were the Best in every way... We enjoyed our stay with out any problems or issues that we have had w/other Hotels. The Pool & Bar area was a good place to relax and enjoy some down time inbetween what the Island had to offer.
April 25, 2013
Rated 5 out of 5 by trish27 great time, friendly staff
We met friends and family, and has a great time. The hotel staff were friendly and helpful and rooms were clean and I love the bathrooms.
April 23, 2013
Rated 5 out of 5 by Sharon Surpassed my expectations!
I was worried this hotel might be a little bit "spring breakerish", but couldn't have been more wrong. It was actually very luxurious! Really comfy beds & bedding & big bathroom & shower - all granite & marble. Not only were the accommodations beautiful, but the staff was extremely courteous & kind, & quick to meet every need! We couldn't figure out how to turn on our TV's ( 2 flat screens) & they were knocking on our door 2 minutes after calling. Having concierge & shuttle service was great. Front desk was very friendly & professional. Pool, although not huge, is really beautiful (& big enough to swim some laps). I would stay there again & again!!!
April 21, 2013
Rated 2 out of 5 by Alie Need work on communication by staff.
We booked for 3. Every day we had to call for additional service for 3. Housekeeping never got it right. We were told the 3 of us couldn't use the balcony at once. They wouldn't bring a 3rd chair for us. But, charged us for that balcony and ocean. Their was a highway between it and the view. Very noisy and not on the floor we were promised. Than we were told we could of had a 3rd chair. We didn't get anything for the upgrade .
April 21, 2013
Rated 5 out of 5 by deej A great stay in Key West
Hotel is just beautiful and well located. The concierge was so helpful to my son and his wife in planning excursions. Add to that, Key West is a fun place to be. So enjoyable a stay. Thanks.
April 20, 2013
Rated 5 out of 5 by Harrisgumby Very nice hotel
After reviewing several hotels at Key West, it looked like this one had the most positive comments, very few if any negative.
We made our choice based on this research and were not sorry. The accommodations, staff courtesy and location were excellent.
We would definitely return to this hotel.
April 20, 2013