Rated 5 out of 5 by SL2013 Just like home-but better
It was my first stay in Philadelphia, and the Sheraton Society Hill is in a prime location. Safe neighborhood. The staff at the hotel was friendly and very accomodating.
Would definitely stay here again.
May 20, 2013
Rated 4 out of 5 by Zcip Second Time A Charm
Stayed here at the Society Hill for a second time within a month. Room was equally as cozy> I do recommend the king room over the double room, Truly a nice and relaxing place to stay on the eduge of city.
Only complaint, i wanted room service at 11:30 and they stop room service at 11. Can't remember another hotel in years that stops room service.
May 17, 2013
Rated 2 out of 5 by BBBB Hotel has staff challenges
Staff attitude and approach to guest is not friendly or customer oriented, partly because there is no communication. From the front desk, to bell staff, housekeeping, and banquets, everyone displayed the same disinterest to the guest experience.
May 16, 2013
Rated 5 out of 5 by Kats7 Great Location
The hotel is located right in the heart of Philadelphia's historic area, and is also within walking distance of Penn's Landing, South Street, and so many great restaurants! We loved the city feel of the area, yet the street that it is on is surprisingly quiet The hotel itself is beautifully decorated, very comfortable and inviting. We loved the open feel of the 4-story atrium lobby. The rooms are modern, yet homey, the beds are comfy and the bathrooms seem have been recently updated, have a luxurious feel, and are spotlessly clean. We totally enjoyed our stay at the Society Hill Sheraton
May 13, 2013
Rated 2 out of 5 by George141 Not a typical Sheraton stay
I have had very good experiences with Sheraton and its associated hotels, but had a less than ideal stay at this hotel.
First, when I booked, I had to book a Club room to get the configuration I wanted. However, on the day of my arrival, I checked the website and my desired room was available in a non-Club option and the Club option was cheaper. Luckily, they matched their new Club price, but only because I noticed the issue.
Second, the Club room description included internet service, but I was still charged for using the internet.
Third, housekeeping missed my room and I went without service.
Finally, I was initially put in a room near the elevator and heard loud footsteps and had to be moved. However, given it was 3 in the morning, I had to wait 30 minutes for a reassignment because the systems were processing.
Once in a different room, it was comfortable, but was not attended to and did not include the benefits that I believe were promised.
I will continue to use Sheraton hotels, but will think twice before going back to this property.
May 12, 2013
Rated 1 out of 5 by Stehow Overall
At check in, I could not use a credit card, (clerk tried three of mine, and one of my wife's) I went to a atm and got the cash needed and paid the bill, using one of the cards I had presented to clerk. This was very embrassing to my wife and myself. Also, parking was not free, which I feel should have been included. All hotels that I have been to have free parking for their guests..
May 11, 2013
Rated 5 out of 5 by Julie26 Stay Here!
Just loved everything about this hotel. First, the beds are SO comfortable. Second, the gym and the business center area are the best I have ever seen at a hotel! If you need any more convincing, there's a Starbuck's in the lobby. They just thought of a lot of nice touches (soft pretzels in the lobby, happy hour for guests during the week, cold towels in the gym, etc.) that really made our stay stand out.
May 7, 2013
Rated 4 out of 5 by JohnM Perfect location
The loction of the hotel is great for seeing and doing things in historic Philadelphia. The staff was very helpful with our bicycles.
May 6, 2013
Rated 4 out of 5 by Zcip Historically Pleasant
This hotel is off the beaten path a bit, but it makes it a nice retreat from the busyness of Philly.
The ambiance is a bit more quaint than your typical hotel which is nice . And the rooms are very spacious and well appointed.
Was only here for a good 12 hours, and the only complaint I had was the business center. Needed to print some itineraries and the computers were beyond slow and the printer was broken.
Overall, a great option in Philly.
May 1, 2013
Rated 5 out of 5 by jmw88 beautiful hotel excellent location!!
staff met our every need. very kind and helpful. room and lobby were both beautiful and relaxing. cleanest hotel I have ever stayed in.
April 30, 2013
Rated 2 out of 5 by Toni Parking
I was surprised that we hadvtonpay for parking and the amount charged. No one informed me of price for parking.
April 30, 2013
Rated 5 out of 5 by Barnie1 A Very Pleasnat Experience
I stayed at thsiSheraton a few years ago because of the location. Since then, it has undergone major revovation and I was extremely impressed. The rooms, function rooms, bar/restaurant, Club Lounge were extremely comfortable but the best feature is the location. I walked to the Korea and Vietnam Memorials, the waterfront, Independence Hall, Liberty Bell, and all the historic sites. Can't beat that!
April 29, 2013
Rated 4 out of 5 by Nikki Hotel needs a little more
I used the gym and would have liked some more frills .... loved the cold towels but the tv's only got a few channels and there could be more things to offer.
The bathrooms NEED fans in them ... it fogs up and gets so hot in their.
The club should offer all drinks and cold foods - most of the time the cabinets were locked.
But i found the staff very friendly.
April 29, 2013
Rated 4 out of 5 by tupp31 Car, Room, Wi Fi, Front Door
When I returned home I found that the front door on my new 2013 car with 1000 miles on it had a ding ( paint chipped) on front drivers door. In the room I found what looked like dried blood on the bathroom door and toilet bowl. In this day and age of nickle and diming your $10.00 Wi Fi goes right along with the airlines luggage charges. The front door to hotel must weigh a ton because it took 2 people to open it, need to think about automatic opener.
Not a happy guest.
April 29, 2013
Rated 4 out of 5 by Jeff Clean and Comfortable Rooms
Rooms were superb, very comfortable and very clean! Bedding was exceptionally comfortable.
April 29, 2013
Rated 5 out of 5 by Sandy Excellent location
Walking distance to major sights
April 25, 2013
Rated 3 out of 5 by CherylM Nice hotel in Old City Philadelphia
The location was great, the rooms were comfortable, the staff was friendly, but the only restaurant choice, Taste, was abysmal. The service was slow bordering on non-existent, my breakfast order was wrong, my "green voucher" was never applied. An expensive disappointing experience for both dinner and breakfast. Also, although I stayed for four nights I only got two green voucher instead of the three I was promised.
April 23, 2013
Rated 4 out of 5 by Joe222 Weekend
Very clean hotel. Staff were wonderful. Only issue concierge...non existent - never picked up phone. Everything else was a 5.
April 23, 2013
Rated 4 out of 5 by Norest12 Disappointed
Here is why I would never stay here again. A room shaking amount of noise as the results of a wedding in the hotel until midnight. I could hear every word the DJ said in our room. Completely ruined the point of going to the hotel, too relax and rest. Never imagined the Sheraton would have such disregard for guests. Next time we will stay elsewhere. After much complaining all we got was the bill.
April 22, 2013
Rated 5 out of 5 by Weddingguest Great service and value
We stayed here while attending a wedding in Philadelphia. The staff was very helpful every time I called before we arrived and during our stay. The hotel is well-located and our room was extremely comfortable and quiet. I highly recommend staying here.
April 22, 2013
Rated 5 out of 5 by maldog Comfort level
The bed was excellent , temperature control of room ,cleanliness all excellent
April 22, 2013
Rated 4 out of 5 by miathecanecorso Good place for a business trip
I stayed here due to the competitive rates and comfort. The only downside is if you want to venture into Center City you need a good pair of shoes or a taxi. The views of the river were amazing, and a nice neighborhood.
April 19, 2013
Rated 5 out of 5 by tfem This hotel is Wonderful!
This hotel is conveniently located and everyone was helpful. Very clean and beautifully decorated.
April 15, 2013
Rated 2 out of 5 by Plum57 Expected more from Sheraton
I was given a room that did not appear to have been used recently. The TV was not working when we arrived. I was unable to reach the front desk by phone so my daughter went downstairs to tell them about the problem. "Engineer Jason" came promptly and told us the tv was not properly connected. He also said we had an old phone which was why it did not have an extension number for the front desk. The heating/cooling system made a loud noise (almost like a door slamming) every time it came on during the night. There was noticeable dust on the wooden furniture and hair on the bathroom floor.
April 12, 2013
Rated 4 out of 5 by Educator1 It's the Details
The hotel is physically lovely, and it's location for proximity to the historic sites of the city is perfect. The lobby is beautiful, and the rooms are large. Because it is a low lying structure, there are no views of any kind, from what I could tell, but noise from the street/highway was not a problem.
However, my stay on the Club Lounge floor, for which I paid a hefty upgrade fee, was a mixed blessing. While I appreciated the breakfast/snacks, the foods were depleted often throughout the day, despite the best efforts of the nice woman who was in charge of it. Further, without any notification, a sign magically appeared on Friday night that from this point forward, a glass of wine would be TEN DOLLARS. The front desk gave no indication that weekend policy differed from weeknight - it was a shock.
Lastly, it was impossible to sleep past 6am because of the noise from the fitness center. Despite the fact that my room was on the other side of the floor, the dropping of barbells began like clockwork every morning, and I was not the only one woken up by this every day. It was incredibly frustrating -- I was there on business, and sleep was essential.
April 8, 2013
Rated 5 out of 5 by me3282 Great Location
Hotel was in a perfect location for sightseeing...walking distance everywhere. Staff was wonderful. Great stay.
April 5, 2013
Rated 2 out of 5 by Perez1 Service Needs Improvement
I am a frquent traveler, and I was disappointed by this hotel. One disappointment was how I rushed to the coffee counter to get there before it closed at 4 pm. At 3:45 pm, the staff member at the counter told me it was closed. When I told her that my impression was that it was open until 4 pm given the sign I saw and the booklet in my room, she reiterated how the counter was closed. Another time, I called from my room and asked for a pair of scissors--forty minutes and two reminder calls later, I received them. Finally, I asked for a bellman to help me with my luggage and some boxes I had. I waited in my room for twenty minutes, and then decided to lug the luggage and boxes myself.
April 4, 2013
Rated 4 out of 5 by Slualum Solid Hotel
This is where the family stays when we overnight in Philly. Pool is the bonus and the desk staff are always very friendly.
Location is good. Easy walk to South St. and Olde City. Recent improvements are a good addition. I will add that if I reviewed this hotel 5 years ago, I would have given it negative remarks. I think I was once there with four wedding parties. It was LOUD. Kudos to staff and management for positive changes.
April 4, 2013
Rated 3 out of 5 by JIMMY21 only problem
the only problem with this SPG property is the noise from adjoining rooms....something needs to be done with the rooms that have adjoining doors..I felt like I was in the room itself since you could hear even normal talking and TV from the next room let alone the drunks that come home to the room late at night and carryon..TOO NOISY FOR ME TO RISK STAYING THERE AGAIN
April 1, 2013
Rated 5 out of 5 by Christoph Nice hotel near Penn's Landing
Great staff and nice hotel, good lounge.
The only point of criticism is that one of the restaurants on the list of recommended restaurants was rather bad. It is called Positano Coast. It should be removed from their list of recommended restaurants.
April 1, 2013