Rated 3 out of 5 by Doug88 Good location but poor club lounge
Stayed at the Sheraton Tribeca over Labor Day weekend. The rooms, hallways, and elevators are to be expected for NYC--cramped.
The hotel is in a decent location right along Canal at 6th Ave, though at night it can be a bit sketchy on the East side before you get to Chinatown proper.
Main complaint is that the club lounge is poorly stocked. They were out of water two days in a row. Asked a staff member there and she said "sorry, we're out". Also, there is a nice view from the balcony of the lounge, but no lights, so you can enjoy the balcony at night in darkness only.
13. September 2012
Rated 3 out of 5 by RhodeIslander1954 Disappointed
Although the room was comfortable (though small) and the staff very accomodating, I was disappointed with other considerations. The restaurant was not open for dinner on the four nights I was there... there was a sign that one could order a meal in the bar. I chose not to do so, as it was a very open area. Also, the elevators "sometimes" demanded a room key, and other times did not. Most importantly, my toilet did not flush correctly after the first day. This was corrected... but, then the problem was repeated... and again, corrected.
I think I may try a different hotel in the future.
30. Juli 2012
Rated 3 out of 5 by Rajit Not what I've come to expect from a Starwood Hotel
The room was a little cramped and if you're expecting to be able to sit at the desk and get any work done then its going to be tough.
There is lack of a minibar or any amenities besides one cup of coffee/tea in the room.
On check-in I had to stand around 15 minutes at the SPG Gold/Platinum counter to get the front desk staff to serve me.
On departing I asked the front desk staff to arrange a taxi to the airport. Several black cars are always parked outside the hotel. She booked a car for me and on my asking told me the total charges of $85 need to be paid to the driver. I had already mentioned that I intend to pay by credit card. When I reach the airport the driver asks for $98. I was in a hurry and didn't want to argue so I paid and left but I would advise fellow travelers to have the conversation of these charges with the driver before heading out.
28. Mai 2012
Rated 3 out of 5 by ProPhotographer Suite not sweet
So, as a platinum member we have 10 upgrades to a suite. I used two of those for this room. 1) tiniest suite ever (of course, it's NYC)! 2) view of elevator shaft on third floor.
28. April 2012
Rated 3 out of 5 by EddieTM Club it next time?
Stayed here for one night. Have stayed at other NYC Sheratons and have had similar experiences. Small lobby area, lots of traffic, no quiet place to be. Lights too bright, even in the evening. Room was fine, good size for NYC. Bathroom exhaust fan REALLY loud and because it's connected to the lighting, you had to have it on when you were in there. Fitness room is adequate but on the small side. I realize with NYC hotels that space is at a premium but I wish the Sheraton brand went a bit further to figure out the public vs private spaces. The rate was right, though, so I really can't complain.
16. Februar 2012
Rated 3 out of 5 by BmanMTL Going downhill?
We stayed at the Tribecca Sheraton about 8 months ago and loved it. This time it was just so-so. I am surprised at the positive reviews of the staff - we had quite a different experience. The lounge staff were constantly texting on their cell phones, and esepcially in the evening absent for long stretches (over an hour on the Saturday night) The gym is in desperate need of a good cleaning - the wipes to clean equipment were out for the last two days of my stay! And we had numerous issues, including our room being missed for cleaning one day (even after we called to remind them!) and our room key stopping at the regular time, despite having a late checkout. And when we went to get the key issue resolved, it was a ten minute wait because only one staff member was on. The room was still great and clean, but compared to a year ago, a much worse overall experience. We're looking at other options for our next trip to NYC,
26. Januar 2012
Rated 3 out of 5 by Odyssey Decent for basics
The hotel rooms were a bit small but all the basics were covered and the lounge is spacious with a decent selection for breakfast (strangely, no oatmeal though). Staff is responsive to needs and the green promo option is excellent for extra points on the side.
My only stipulation is the gym. If you are one to workout on a regular basis, the gym here is not a good choice. The space is very tight, there is a very limited number of machines (e.g. 4 treadmills, 2-3 ellipticals, and 1 bike machine). Note that the bike machine is a forward seated bike machine as opposed to an upright seated bike. If you workout in the evening or early mornings, you have a bit of a crowd to beat.
23. Januar 2012
Rated 3 out of 5 by Matty5 missing attention to important details
great hotel, view, rooms, HVAC, bathrooms, and SPG floor, but some things were missing that made my stay a bit annoying:
- no hotel notebook in the room to inform me of hotel features (room service?), locations (is there a fitness center?), television guide, checkout time, etc.
- the standing lamp didn't work.
- room was very clean except for all the lamp stands, which really needed dusting.
- the television sound would go out for a few seconds every five minutes or so, and the picture would go out occasionally as well.
- television mounted in the corner of the room and flush against the wall; wouldn't pull out from the wall so I could actually see it while lying in bed. very strange.
- no pay-per-view movies???
- no numeric guide to television stations (since the television didn't work that well, maybe that's why?)
- was offered 500 SPG points for each day I declined my room to be cleaned. 3 of 4 days = 1500 points, but still no credit on my account.
30. Dezember 2011
Rated 3 out of 5 by VeryGoodPointsStacey Underwhelmed and Unimpressed
The Sheraton Tribeca is a recently opened hotel and you can still see the signs of newness – rooms are in great shape, bathrooms are near picture perfect, common areas are updated and don’t show any signs of wear or tear yet. But at the same time, the staff also seems new – it was hard to get a question answered (I was transferred to 3 people before getting an answer), I was not recognized as a Platinum member of the SPG program, was not told about the concierge lounge or any other benefits.
My experience with check in was less than idea. I arrived and was greeted by the front desk staff. She began the check in process and then answered a call. Instead of telling the caller she was with a guest, she stayed on the phone and helped them – for about 10 minutes – before getting back to checking me in. When I suggested to her that perhaps she could put them on hold and finish what she had started with me, she was rude and sarcastic with her answer.
My room was as small as a shoebox, but it’s Manhattan, what else do you expect? The room was very clean and in like-new condition since the hotel is still so new. The bathroom was also small, but the shower was nice and had great water pressure. There was ample space for things like hair dryers, bath products and plenty of plugs. The layout of the room was a bit odd – but not horrible. If you weren’t careful, you could trip over yourself. The view from the room was spectacular and the window opened just slightly – a new perk if you enjoy the “fresh” air.
5. November 2011
Rated 2 out of 5 by LJMJR Valet Parking a Joke!!!
I used the valet service for my vehicle at this hotel. Before checking out I called the ticket in from my room and, after waiting on hold for 15 minutes, was told the car would be right down. When downstairs, we waited another 15 minutes and were then finally approached by a valet person. He checked ticket number and told me it would be right there. 15 minutes later the same thing, would be right there. Another 15 minutes later, the same thing again. Finally after an hour of standing outside the valet told me to walk across the street to the parking garage to get my car. Why did I pay $55 for valet parking when rates are $37 at the garage if I had to get my car myself? This is not what I have come to expect from SPG and I was/am quite disappointed. Especially since I missed my appointment after standing around for an hour only to be told to get my car myself.
16. September 2013
Rated 2 out of 5 by PMRREG Disappointed
Nowhere on any website does it indidcate the rooftop is only for certain guests. VERY DISAPPOINTED! Even though the bed was very comfortable, I will not stay here again.
3. September 2013
Rated 2 out of 5 by Nrays Bad experience
The rooms were not cleaned and there were definite odors. The room was not made up after being out from 11 am until 4 pm. The staff did not respond with the appropriate concern when we told them of our needs and the deficiencies
26. August 2013
Rated 2 out of 5 by rae379 Very nice staff, but I need staff who can also manage a hotel.
The staff are all very nice. However, more than "nice staff" is required to have a good hotel stay. The elevators were in dire need of attention - you'll get in the elevator and spend 10 minutes re-entering your key into the security slot until finally the elevator will register that you've entered your key and you'd like to go to a floor. This gets old real fast. Once in your room, the TV has no channel guide so you have no idea what is on TV. When I called guest services to see if maybe I just didn't know how to use the remote control, I was told, "Yea, I know there's no TV guide - it bothers me too, but we've never had one. And if you want to use the channel list in your room to at least know which channels are which, make sure to add 4 to each channel number - we added 4 channels a while ago and didn't update the guide." Uh, ok, good to know.
You'll also notice that the air conditioner can be set all the way down to 60 degrees, but in actuality the lowest temperature it will reach is 71 - I have a temperature gauge with me - even with it going all night. The air conditioner will also blow on you all night due to the layout of the room. Further, I took 2 luke warm showers in 2 days because the water heater isn't turned up enough. Oh, and whatever you do, don't take a room upgrade if you're offered one. I was given a suite, which I appreciate. But all suites are on the lower levels and it is LOUD with all of the NYC noise - mine was on the 3rd floor- even though the staff promised "this is a very quiet room." I moved after 1 night to the 10th floor and it was better.
I was emailed halfway through my stay to ask how it was going; I responded that I was having problems and never received a response. This is not how management should interact with customers. Always respond to guest emails, even if the issue has been resolved and you're only following up to say, "I hope your issue is resolved and I'm sorry it occurred."
There wasn't much I liked, but I did enjoy the club lounge. The food was pretty good - breakfast and dinner - and the outside patio is nice with a great view of the NYC skyline. Just look forward to battling the elevators to get up there. Also, the valet guys were great and went the extra distance to get me a cab in the rain two mornings in a row. Overall though, there are better choices in NYC at this price point.
14. August 2013
Rated 2 out of 5 by Bowtie88 The hotel needs substantial improvement
My wife and I tried three times to request someone to fix room temperature but was ignored. Had to escalate the matter to manager to resolve issue.
18. Mai 2013
Rated 2 out of 5 by robert far below expectations
poor service began at check-in as check-in took thirty-five minutes and continued throughout; tv did not work ;had to be replaced ; phone started beeping because batteries needed to be replaced at 3:00 a.m.; never given internet code; given small room directly across from elevator and awoken once the first night and twice the second by people obviously intoxicated; asked bellman for help getting a cab and told "We don't do that " while trying to convince another person to use hotel car to go to airport for $50.00.; told to walk two blocks to better location to get cab; overall, a poor experience; by the way, i've been platinum for several years and have at least some measure of experience as to what is a reasonable level of service;
25. Februar 2013
Rated 2 out of 5 by Chris1969 Room #203
Room 203 is right next to the emergency stairwell. This is also one of rooms that has a balcony, was a very nice upgrade seeing I had my dog with me. HOWEVER, from approx 4am unitl 9am(on Sunday morning) the amount of traffic using the stairs was extremely high, AND "EVERY TIME" the door would close I would be woken up from either the closing bang of the door, or from people disrespectfully speaking loudly. What appeared to be a nice little room with a balcony ended up being the room of misery! Without exaggeration it was the door was slamming shut like every 3-5 minutes! What are all the people doing using the stairs at this time?!?! A new door closer or a new stairwell use policy needs to be implemented. I don't know how anybody could sleep through such situation. In my opinion the two rooms in this vicinity of the hotel are useless, who in the world could sleep through this?!?! It was clearly the worst night I've spent in a hotel in years! I would return, especially seeing it was somewhat affordable, and my dog was allowed, and I would certainly like to stay in one of these rooms with a balcony, buy not if i'm only gonna be able to get two hours of sleep! In the end, my evening in this room certainly made that slogan stand out, "the city that never sleeps", that was me on that Saturday-Sunday eve/morning! Too bad!
14. Januar 2013
Rated 2 out of 5 by HotelQualityChecker Sheraton Tribecca December 2012
Hotel itself is adequate; the rooms themselves are small and pokey (dark on the lower floors). It's clean and tidy, but the big thing that lets it down is the very poor quality of service by the front desk.
24. Dezember 2012
Rated 2 out of 5 by noname100 Staff Reception
had a hostile reception and was actaully denied stay due to not having a credit card after the failure of staff to mention that i can use a debit card. Manager asked for my email and he was going to send /offer sometning but up until this day i am still waiting for that email
13. Dezember 2012
Rated 2 out of 5 by unhappy112012 OVERCHARGED MY CREDIT CARD
I arrived 10/11-11/14 and my debit card was charged 1500 for a deposit even though my company put a hold on the card. I was then charged 500. more. My bank put a fraud alert on the acount for all the activity and I could not use my card the entire trip in New York. My bank said they had to wait for the refund from the hotel and the hotel said it was the banks fault. It was very upsetting to have that much charged on my atm card the first day and not be able to even get cash from my bank, Very upset with your lack of service and the size of room for 400 a night. I would like a refund for at least 2 nights as your lack of service at the front desk wtih my despost was not acceptable.
16. November 2012
Rated 2 out of 5 by Alan74 Disappointing.
Chaos at the hotel. Lied to.
3. November 2012
Rated 2 out of 5 by LN1234 Worst Starwood Stay Yet
I have stayed at a lot of Starwood properties (I'm platinum) and this was by the far worst. Customer service was horrible. I was dissatisfied with the hotel, room, facilities, etc. and when I asked to stay for just one night and check out a night early (to move to another Starwood property), I was told they wouldn't let me. They preferred I stayed at a place I wasn't happy with? I don't get it... In addition to this, the lock on my room was broken and the maid would leave it open when she was done cleaning. It's a good thing my items weren't stolen! The front desk clerk told me he was giving me a premium room since I was platinum. Turns out this room was right on Canal Street. My colleague's room was much nicer and quieter and he doesn't have any status with Starwood. Overall, I would never stay here again nor would I recommend it to anyone.
30. Oktober 2012
Rated 2 out of 5 by AFBX Feels Like A High Rise Motel 6
SPG Gold unrecognized. Checkin says real recognition is only for platinum. I found out this was a franchise operation. The bathroom exhaust sounded like a 747 engine. Amenities were skimpy. Room cleanliness was great but everything else was subpar. At he restaurant, I asked for ketchup and was told by the waiteress..."you can get it yourself, it's over there." Very loud rooms on street facing rooms... ask for a high floor if you want some quiet.
23. September 2012
Rated 2 out of 5 by KA133 Disappointing
Though the accommodations are acceptable enough (I could be fixed to overlook the saggy bed and lumpy pillows since they were at least encased in clean comfortable linens, there seems no excuse for the shower designed so that it was impossible to turn the water on w/o getting sprayed in the face with cold water. And that adding insult to the injury suffered by receiving an uninvited wake up at 5:22 in the morning -- twice -- on the second night of mu stay. Since i had to get out of bed to answer the call, having been jolted awake in the pitch black, I was only able to knock the handset off the phone to turn it off, so of course 5 minutes later, another call. There went that night's sleep.
Finally, in between a jammed day of meetings I returned to the hotel to pick up email and grab a bite of lunch. I was told 30-35 minutes for delivery. An hour later I was forced to cancel being out of time, so there went my opportunity to eat that day.
It took me an hour of repeatedly trying (per online instructions) before i finally called tech support tonget help getting on the internet. Problem solved on my laptop, but My cell phone never picked up Internet, though i was told I was paying for access on any device. I didn't find out untillninwas checking out and needed help yet again getting access to the lobby printer for my boarding pass that my name was spelled wrong in the system which is what precluded me from accessing the service I paid for.
It is hard to imagine I received a "discount" corroborate rate of what amounted to almost $500/night for this room. Don't stay here. There are so many other places in NY that take hospitality seriously and are able to translate an exhorbetant rate into a delightful experience. #disappointed...
17. September 2012
Rated 2 out of 5 by AAFlyer Terrible front desk staff
I just wanted to say that the front desk staff are terrible. I stood in the spg gold and platinum line while the front desk staff ignored me and checked random people that cut in line. What's the point of elite status when the staff just ignore you??? The elite line was unmanned and when I brought it up to lady that finally checked me she said I could check in at any line! No kidding! That's not why I maintain my status!?!?!!
7. September 2012
Rated 2 out of 5 by Jim1111 Not coming back
I specifically booked this hotel to gain SPG points, only to find out they don't honor points if its booked through Expedia (even though the Expedia rate is higher). This started me off on the wrong foot.
After that, the breakfast buffet is lower quality food than you can get at a Dennys - fake scrambled eggs, soft greasy bacon, and heated up sausage patties. The bar was infested with fruit flies, and the rooms were average. Expected much more.
6. August 2012
Rated 2 out of 5 by SKimHy disappointed
staff seemed unmotivated.
2. August 2012
Rated 2 out of 5 by Linda14 Rooms so small you couldn't get the suitcase past the bed.
This was a club level room. Maybe because it was in a corner, the configuration didn't work. Website said .3 mi to the 9/11 Memorial Site. Chose this hotel so we could walk there before taking a cruise the next day. (Our cabin was bigger than the room!!) Much further and the surrounding area was really seedy. Club breakfast was adequate, while the terrace had an incredible view. Thankfully we were only there one night.
22. Juli 2012
Rated 2 out of 5 by Unhappybusinesstravel Poor SPG Recognition
I have stayed at the Sheraton Tribeca six (6) times since August, 2011. I am a SPG Platinum Guest. My most recent stay involved an inadvertent duplicate reservation made through SPG.com for one evening. My check-in time was at approximately 6:30pm, close to the evening cut-off. The front-desk clerk, the manager on duty and subsequently the hotel general manager insisted that since I had two reservations, I must pay for both rooms regardless of the innocent mistake. The general manager subsequently told me by email the hotel was filled to near capacity, so I am sure the hotel could have easily accepted a reservation or walk-in after 6:30pm, or, I suspect, I was charged for the second room, and then the hotel likely rented the same room again earning a double rental on a single room.
15. Mai 2012
Rated 2 out of 5 by nwc2013 This used to be a great hotel
The first two times I stayed here it was great. Although I had to go inside to get someone to take my car, once inside the staff were pleasant efficient. The third time I stayed again I went inside to ask someone to valet the car. After 20 minutes, when no one came out, I called and was told someone would be right out. After the third call, I struggled my numerous bags inside, gave the desk staff my car key. No apology. With both arms full, they asked if I needed helped getting my luggage out of the car. Too little, too late.
My room was considerably smaller than the first to times, and the bathroom was not clean. They moved me to another room where two out of three lights were burned out, leaving the room quite dark.
The staff was unhelpful and unpleasant.
I tried it once more, thinking it might be a fluke. A worse experience. I spoke with the manager, to no avail, she was not in the least helpful.
So you're wondering why I'm giving it one more chance this weekend. I have two functions in Tribeca, and both within walking of the hotel. This will be the last try, if they got their act together, I'd love to be a regular.
Frankly, I was encouraged by Lowell's responses to several poor reviews. I am hoping that means that someone actually is paying attention and responding to problems. That is, after all, what most people want. I regret having spoken so highly of it to colleagues after my first two experiences here.
27. Februar 2012
Rated 2 out of 5 by ddiva Just O.K.-Disappointed
I stayed here with my child the week in between Christmas and New Year.It is very dark if you do not have the blinds open.The closet is so dark you cannot see to get dressed.They open from the opposite side of room .Terrible design because if you open the blinds and you are on the canal st. side people in the buildings can see right in.You have to turn on the light to see in the bathroom the noisy fan goes on too.The rooms are teeny.I asked for a luggage rack three times and no one ever responded back to me.So i took a piece of furniture out from under the desk and put my luggage on top of that.I am an spg member and and stayed on many points.I was surprised at how average the service was.The girl who checked me in was very nice and so were others that worked in the club lounge and front desk.This seems to be the bright spot of our stay.The elevator key thing is maddening.Once my teen forgot her key and then had to go to the lobby and get another one so my teen could go back to the room to get the key and was grilled by the front desk person.This key to go up and down is a testament at how bad the area is.The club lounge is nice but you have to pay extra.There is a great view from there of the empire state bldg.However the outside deck needs some flowers or lighting to make it comfortable to take in the view.The house cleaning person left me a nice note and I was going to leave her a tip.When I went to check out however,she said I drank two of the five dollar water!Which I did not and so check your bill.Then I had to spend time waiting to ask them to remove the charge.The walls are also paper thin.I was laughing at watching Jimmy Fallon on a friday night at around 1 a.m.(I was on a different time zone) and the person next to me hammered on the wall.The same respect was apparently lost on him when he loudly spoke on the phone at 6:30 a.m.and made his child cry.The beds are comfortable I will say that.
19. Januar 2012