Rated 5 out of 5 by sam501 Great place to stay
Didn't know what to expect, but this hotel is top-notch. Great rooms, good food and above all a wonderful customer service oriented staff. They focus on the little things to make your stay memorable. Will definitely stay there again.
February 17, 2013
Rated 5 out of 5 by zookeeper63 Service
Everything about this hotel is wonderful. Location, food, rooms especially the bed but most significant was the service. Each person wnt out of their way to make sure everything was taken care of. Staff were out going and friendly.
March 25, 2013
Rated 5 out of 5 by Jaymom A Beautiful Hotel
We had a very short stay at this hotel and wished we had more time to enjoy it. The hotel is very beautiful and sits on a waterfront which was just so pretty. I highly recommend it and will most certainly stay there again
September 30, 2013
Rated 4 out of 5 by Jan51 very comfortable
The only thing we struggled with was the TV which is advertising hotel and extremely difficult to get to regular TV stations. Reprogram for ease of customers please!
Andrew was wonderful helping us with bags...just a nice guy
October 31, 2012
Rated 2 out of 5 by Disappointed12 Needs renovation
The rooms desperately need renovation. Our bed was comfortable, but the bathroom was very old, grimy (not housekeeping's fault) and desperately needs to be renovated. The breakfast was excellent and the staff very friendly.
June 10, 2013
Rated 5 out of 5 by KVermont Exceeded our expectations
This is was our second time at the Sheraton Portsmouth and it did not disappoint. The staff is attentive and helpful. The location is central to downtown so you can walk everywhere. The Club Level is well worth the upgrade.
February 9, 2012
Rated 5 out of 5 by Heather72 Great hotel and customer service!
We had a wonderful experience at the Sheraton Portsmouth Harborside Hotel - the staff was so accommodating and friendly. Very convenient to downtown, comfortable room, nice pool and exercise facilities. Highly recommend!
February 6, 2013
Rated 2 out of 5 by SP217 The stay was good BUT
I had made a romance package reservation for the weekend of Valentine’s day. The staff was very welcoming, first in the valet section then in the lobby. We were asked where we parked which was across the street in their parking area, which was an additional fee (and was not told that we would need our room key to get out of that parking lot) then we were given our keys and direction to the elevator and sent on our way.
Now the romance package was advertised that sparkling wine, chocolates or fruit would be in the room at check in, ours was not. We had stepped out and when we got back they were there.
The room itself was awkwardly angled that made the room appear surprisingly small. There is no sound proofing; you can hear everything from all sides. At the time of our weekend away, there was also another group of BC kids that were up at all hours and running around in the halls. I would have figured that maybe the hotel would have done a block of rooms away from the BC folks but they did not.
Over all we have stayed at better hotels, and probably would not go back.
February 18, 2013
Rated 5 out of 5 by StevieV Beautiful Hotel
We enjoyed our stay and found the location to be convenient for travel in the area. The restaurant menu offered several good choices for dinner and our selections were delicious! The staff was very friendly and helpful.
October 13, 2012
Rated 2 out of 5 by Holly2219 Very loud
There was loud dance club music playing until midnight-1am. It sounded as if there was a bar or club above my room. I was on the second floor. Very disturbing, did not get much rest.
November 17, 2013
Rated 4 out of 5 by EricM New years Eve
Great location for walking in downtown Portsmouth. Comfortable rooms and a good restaurant to eat at. So many restaurants within walking distance hard to choose. We ate at the Hotel for New years Eve excellent food.
January 3, 2013
Rated 2 out of 5 by Sav27 Hotel Needs Updating
The hotel shows sign of wear and tear. it is in need of cleaning and repair. there were cracks in the wall and the bed spreads were dirty. It does have a nice location in downtown Portsmouth.
October 29, 2013
Rated 3 out of 5 by Blackjack Not comfortable
Heater turned itself on and off all night no matter what setting. So much furniture jammed into small room made it difficult to navigate for two people.
Nothing complimentary. $4.00 for a bottle of water? REALLY?
February 11, 2013
Rated 4 out of 5 by VicAlyce Nice location, but no Jacuzzi
Good hotel, in a great area, however, after a long day of site seeing and much walking, it would be great to come back and jump in to a well needed jacuzzi. there also should be no parking fee for the guest.
September 11, 2012
Rated 2 out of 5 by unhappy Disappointed
This hotel was undergoing construction during our stay. It was very noisy. The sink was cracked and the shower faucet was crooked. Our ocean view was a view of the parking lot with a sliver of ocean behind.
April 23, 2013
Rated 5 out of 5 by EdBizTraveler Biz Trip Winter Stay at Sheraton Portsmouth
I just started staying at this property this winter and have been here twice this winter. It was an excellent experience overall and the property/staff were all great. I would definitely stay here again.
March 25, 2013
Rated 5 out of 5 by frequenttravel Frequent Guest
I am consistently impressed by the staff here in Portsmouth and how accommodating everyone is. It's great to know as a weekly traveler for work I can count on the hotel to be a comfortable place to stay.
April 5, 2013
Rated 5 out of 5 by Lynn007 very comfortable stay
This was a great experience. I have not stayed at this hotel for many years, and I was happy to return. It was clean, comfortable and very homey. When I'm in the area again, I will be sure to stay here.
April 24, 2013
Rated 5 out of 5 by RPatrick Great location and personnel
Miceau (Front desk attendent) was as good and helpful as any person we have ever dealt with. He appeared to have a passion for his work that is rarely seen today and could not have been more helpful.
August 5, 2013
Rated 2 out of 5 by Disappointed127 This hotel did not meet our Sheraton expectations
We arrived and upon checking in the front desk was friendly and helpful in directing us to a restaurant to enjoy for dinner. They also were quick to acknowledge the Starwood preferred member status. We proceeded to put our bags in our room and find our door within feet of the elevator. Before entering the room, we could here a loud buzzing noise coming from inside-it was the air conditioning unit. We turned it down and it got quieter and said we would call maintenance when we returned from our dinner reservation we had just made. When we returned the room had warmed up and we turned the ac unit back on and the buzzing increased. We called down to maintenance and they did send someone up immediately but upon inspection the maintenance was aware of the situation and it was prevalent in several other rooms in the building as well as they were due for repair. We were told he would open up the space so we could have outside air flow, we were not offered to be moved. Opening up the flow didn't cool the room down and the paper thin walls and uncomfortable bed made it difficult to sleep all night long.
September 22, 2013
Rated 5 out of 5 by Holbrook Great location
The hotel is in a great location for walking the city and close to many other attractions a short drive away. The whole place was very clean and all the help are very professional and courteous.
December 6, 2012
Rated 1 out of 5 Terrible experience. Never again
Charged my CC double without consent, even after I paid cash. Pool was broken, then over clorined, sauna was broken. Cannot get any assistance on phone. Will never stay with this hotel again.
March 4, 2013
Rated 4 out of 5 by SPG1 Good hotel and staff
No complaints or issues whatever. Room was clean, bed comfortable and the staff friendly. The bar on the second floor is cozy and comfortable with great service. Prices are reasonable.
March 5, 2013
Rated 3 out of 5 by kay07 front desk and waitress at rehersal dinner
alexandra at front desk very helpful in meeting our needs. waitress Betty and Samatha were very capable and friendly servers HOUSEKEEPING is another story.
November 5, 2013
Rated 5 out of 5 by Debmnh The staff went out of their way for us
The staff went out of their way to accommodate our needs. It's our favorite Sheraton to stay at and we'll be back before long. The location is excellent and it's a very pretty set up.
August 20, 2012
Rated 3 out of 5 by minxpk79 pretty good
everything was fine with the exception of having very dirty glasses in the room. someone had clearly used the glasses, as they had debris and toothpaste dribble going down the sides.
January 5, 2013
Rated 4 out of 5 by Hanno Pleasant
This is a very nice hotel in a great location, it is in walking distance to all that Portsmouth has to offer. staff are very helpful and efficient. Overall a very pleasant stay.
June 26, 2013
Rated 5 out of 5 by Gumby Great Downtown Location
This is a very clean and modern hotel located within easy walking distance to all the social and retail destinations one would want in a weekend getaway or even an extended stay.
February 7, 2013
Rated 4 out of 5 by Traymick My Stay in Portsmouth
The staff was very friendly. Accomodations were fine and a great location - convenient to main highways and an easy walk into town. Would stay here again.
October 28, 2013
Rated 4 out of 5 by Rich Review
The bathroom seemed smaller than I remembered. Not much room from the door to the toilet. The room entry also seemed cramped. Maybe it was just an odd room! I didn't love it!
May 27, 2013