Rated 5 out of 5 by joas Wedding Location
I was married on Smather's Beach and all of my family and guests stayed at Sheraton Suites. It met all of our needs and more - the perfect place for kids to enjoy the beach and the beautiful pool. Our pool side reception was amazing - beautiful venue and great food. No one wanted to go home after 4 days at Key West.
September 1, 2012
Rated 4 out of 5 by Murrymint Enjoyed my stay!
We enjoyed our stay at this hotel. It actualy looked just like it was shown online. The bed was very comforatable and everyone was really nice.
My only complaint was that the couches in the rooms need to be replaced and the water in the shower was not very hot. Otherwise, no issues and I would stay there again.
July 9, 2012
Rated 4 out of 5 by jimatl1 Overnight Stay at the Sheraton Key West
Great location and rooms were fantastic. The only issue I had was that they didn't serve anything on the late night menu--they indicated that they only had food items available in the gift store which made no sense....don't advertise a late night menu if you are not going to serve it!
Otherwise great hotel.
May 9, 2013
Rated 5 out of 5 by FamilyFun1234 Quick Trip to the Keys
This hotel was perfect for our needs. The front desk staff was very helpful and Sarah at the concierge desk was very informative about our excursion options. The restaurant and bar staff were quick to give us recommendations which we found quite helpful. We will definitely return to this hotel!
August 26, 2013
Rated 5 out of 5 by RedLover This motel met our needs
This was our first time in Key West. This hotel met our needs. Hotel personnel were very accomodating.
January 12, 2014
Rated 4 out of 5 Good Choice
This hotel is a good pick for those that do not want to stay near the Duvall area. It is clean and staffed with employees that are there to serve. My only suggestion would be to expand the shuttle service to downtown. Even in the summer season, the shuttle would be full during the peak times.
July 16, 2012
Rated 5 out of 5 by Swords1002 Spacious Living
Our experience at this hotel was wonderful. The rooms were beautiful and spacious making our stay even more enjoyable. The pool was great and well kept. Like most Sheraton's, the staff were friendly and helpful. Its also great that this hotel offers shuttle service to the Old Key West area.
December 4, 2012
Rated 5 out of 5 by Honeymooners17 Honeymoon
The hotel and facilities are fantastic. The location is a bit far from Duval Street and the action in Key West but it is quiet and having the beach right across the street was awesome. The free wi-fi (which worked great) and free shuttles to Duval St. and the airport were much appreciated.
January 12, 2013
Rated 5 out of 5 by msherbo Excellent place to stay
Actually more than I expected. Everyone was very nice, the hotel and grounds are very clean and well kept and easy to get to.
Only small criticism is the smoking area. It's very nice but we were on the far side of the hotel from it. Wouldn't let that deter from coming again. We loved it.
June 13, 2013
Rated 5 out of 5 by Char22 This hotel definately has great features.
Our very first trip the Key West, and I couldn't be happier that we choose a Hotel Name that was familiar to us. We have stayed at both Sheratons in Baltimore Maryland, and also the Sheraton in the Orlando area of Florida. We tell everyone that a Sheraton Hotel is always the best choice.
February 1, 2013
Rated 1 out of 5 by lisakae very poor personel at front desk
first my day started with my reservation not being correct. then we wanted dinner late night delivered to room that was all messed up and girl couldnt recommend any restaurant then at checkout they were having problems with another persons reservations....they are not organized here.
July 30, 2013
Rated 5 out of 5 by Ck87 Posh key west gem
I just love this place. The staff is exceptional. The food at the restaurant is delish . I always sleep sound. Only one time I've had a disgusting problem in the past. That one time was no water for a shower in the morning and then the spout belched out sand. I hope it is fixed.
September 7, 2013
Rated 4 out of 5 by Jmnovy Wonderful stay
\this is a great place to stay. The room was clean and very nice. Hotel staff was very informative and pleasant. It was a downtime for the hotel, but everyone was very nice. The bartenders Carolyn and Gail were very helpful in places to go and eat. Thank you. I will be back.
September 22, 2013
Rated 5 out of 5 by gracy735 This is a first class hotel
I really loved staying here. They provide shuttle service to downtown Key West every hour returning for the last shuttle at 11:15 pm. The cafe has really wonderful breakfasts at a reasonable price. The room was very nice and clean. I would definitely stay here again.
October 12, 2013
Rated 4 out of 5 by BettyBoop60 Great Accommodations at Fantastic Location
Our room was a surprising spacious suite. My husband and I enjoyed having doors to separate the bedroom and living area, though not soundproof.
Smathers Beach directly across the street from the hotel was a fantastic treat.
Stay away from Rm 232 if you don't want to hear a/c noise.
November 16, 2012
Rated 5 out of 5 by pjean Great Hotel
Hotel was excellent all around -- nice surprise!
January 16, 2014
Rated 4 out of 5 by Diana3317 comfortable and nice welcoming staff
The rooms are big and spacious , even though hotel is further away from Duval st, it has a shuttle that was a plus. You dont have spend money on cabs to get to downtown. You can sign up for shuttles, and I advise that you.do but even when you dont the staff is very accommodating.
October 12, 2012
Rated 5 out of 5 by Gigi The best in Florida
All the staff are very friendly and courteous from the front desk, to the staff cleaning the pool, service van drivers, and almost everybody you meet in the hallway. They greet us with warm smiles. The rooms are very nice, clean and spacious. Excellent place to stay and relax.
April 7, 2013
Rated 4 out of 5 by JKC3 Generally a good value in KW
Everything was very good except the WIFI, which had constant problems. Don't plan on eating there, very average, but then again you're in KW so finding a good restaurant is easy. Very clean and well kept. The beach across the street is likely the best in KW.
October 12, 2013
Rated 4 out of 5 by DJ01 Great location. Quality rooms.
The hotel is located minutes from the airport and right across smathers beach. Going to and fro between the beach and the pool was very convenient .. The room was spacious, well maintained, and comfortable. Quality of drinks need an improvement.. But overall a great hotel..
May 27, 2013
Rated 5 out of 5 by FM27 This hotel is convenient and comfortable
The hotel has a great location to the airport and beach. The hotel provides a schuttle to and from the Duvall Street music and nightlife scene. Good fitness room. The beds were very comfortable. We slept very well. The staff was helpful and courteous.
October 22, 2013
Rated 2 out of 5 by Never12 Stay
Staying at this hotel was definitely not worth the price! The room was I need of being cleaned, my allergies were so bad as soon as we were in the room and it was unberable! We had to leave a day early and go home than to be that uncomfortable. Go to different hotel!
August 18, 2013
Rated 4 out of 5 by Tessie Music
The hotel was comfortable and clean. The staff was courteous and helpful BUT the relentless music that was appropriate for a teen age hang out permeated the facilty. There was no place to hide from the heavy beat and shrieking vocalists. It was a major detraction.
February 23, 2013
Rated 2 out of 5 by Babs Disappointed
Room was not very clean, rug and chairs had stains. Found hair on the bathroom floor. Ants around the coffe maker. Pool was very crowded, no lounge chairs available. Ther were some but they were broken. Grounds were well kept, should spend more time on the rooms.
February 20, 2013
Rated 5 out of 5 by Rocky008 Exellent Hotel
Sheraton Suite Key West is far from the center of Key West but you don`t have to worry. Shuttle Service is available to access Duval St. or Mallory Square. Room is large enough and clean. Staffs are friendly. Pool is cool. I really enjoyed the four nights stay.
August 19, 2012
Rated 2 out of 5 by RuthS This hotel didn't meet my expectations
Clean room, but at 7:00 am the noise outside was terrible it woke me. I asked to be moved to another room. The front desk was suppose to call me right back I waited, then recalled. I finally spoke to a manager and was able to get another room at 4:00 pm.
June 16, 2013
Rated 4 out of 5 by CG456 Great family weekend
If you are planing a family get away this is a great hotel, Pool is nice, they have decent food and drinks at the restaurant, room service was good too. the beach in front of the hotel is really nice and quiet. for what we were looking for it was great.
November 28, 2012
Rated 3 out of 5 Vacation with family
Very disappointed with staff at check in
Zero recognition with SPG
Responsiveness is far from poor
Maiming speaking of the front desk staff
Pool staff fair
Resturant staff very friendly
Room staff very effective
Would have second thoughts staying again
September 3, 2012
Rated 5 out of 5 by brad more than average key west hotel
Sheraton never disappoints. The room was perfect. Love the separate bedroom away from the living/couch area. Everything was clean and the staff was on point and helpful, especially at the pool and breakfast. I like the perk of the $5 hotel coupon!
May 2, 2013
Rated 5 out of 5 by Tessie Great location, facilities and service
This was our 4th stay at the Sheraton Key West and it continues to be a wonderful experience. Location, across from Smathers Beach, facilities, free parking, free shuttle bus, great food and professional, helpful staff will keep us coming back!
July 13, 2013