Sheraton Garden Grove - Anaheim South Hotel

  • 12221 Harbor Boulevard
  • Garden Grove,
  • California
  • 92840
  • Estados Unidos
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Rated 3.7 out of 5 by 389 reviewers.
Rated 4 out of 5 by Great location and staff This was my first time at the hotel and we had a great time. It is located central to everything and a great value for the quality of the hotel and staff. We stayed on the club level and had a great breakfast every day and their nightly snacks even fulfilled our dinner needs! Can't wait to return. July 2, 2012
Rated 2 out of 5 by No Amenities Disappointed that when I made reservations I was told breakfast and other amenities were included. Paying for parking and internet is ridiculous - I would have rather paid $10 more per night to have more features and benefits than feel like my business is not appreciated. Staff was the only perk. August 20, 2013
Rated 3 out of 5 by Not worth the $$ The hotel itself was nice but all the extras that went along with it were not. The hotel needs to get their own shuttle to Disney, have a continental breakfast. I would prefer to stay a mile closer and pay a little more because we literally were never in the room but I would pay for convenience. April 8, 2013
Rated 4 out of 5 by Disneyland Stay The room was great, the view not so much and we did not have a hair dryer in our room so we had to call down for one. The concierge upgrade food was marginal and very crowded. overall we had a good experience though. Dinner we had to wait 40 min and there were only two tables with people. October 3, 2012
Rated 1 out of 5 by MY VIEWPOINT ON THIS FACILITY Whereas the Restaurant staff seemed trained and eager to please, the front desk was exactly the opposite. On the last day (Saturday) we finally had 1 person on the FRONT DESK who seemed like he deserved to be there. I think you folk should look at HR a little more seriously. August 7, 2013
Rated 1 out of 5 by staff shouldn't be in the hospitality industry I've been staying here fora bout 16 days a month for the previous 4-5 months and I believe I've spent my last night there. When there's a credit card issue they have told me to go stay at a different hotel rather than allowing me to leave cash for incidental. Two weeks ago they checked me out early even though I had a "do not disturb sign" on the door and their excuse was that they checked and that there was no one in the room. Im guessing they do not understand what do not disturb means. They checked me out of my room, stored all my personal belongings somewhere and took them about 30 minutes to find. I had 3 vouchers for "going green" that was thrown away while housekeeping was in the room when they shouldn't have been. I have followed up about 5 times and still no resolution. The staff are nice but they are not qualified to be in this industry. The morning housekeeping round is loud as air horns and is inconsiderate towards others guest that might be in the rooms close by. Theres two other sheratons within a 5-10 minute drive thats about 15-20 bucks more a night. Its worth not dealing with the continue frustration. April 5, 2014
Rated 5 out of 5 by This hotel has an excellent location from Disneyland (close)/ Comfortable The hotel's location from Disneyland was excellent, the rooms were very comfortable, the shuttle was great, the staff at check in made you feel welcomed, and the room service for food was excellent! Will stay there everytime we go to Disneyland. The pool and spa were great! September 18, 2012
Rated 2 out of 5 by Dirty Room The room had numerous stains on the carpet, mounds of dust in the corners on the floor (hasn't been vacuumed thoroughly in a long time) and the furniture looked like a truck ran into it. A waist of my points, wish I could get them back and use them in a different hotel. November 18, 2013
Rated 3 out of 5 by Absent Housekeeping Housekeeping was either understaffed or incompetent. Room service tray remained uncleared from the hallway outside my room for close to 24 hours, and despite leaving my room at 7:30am and returning at 1pm, no housekeeping visited my room - and this was on the Club Floor. May 26, 2012
Rated 2 out of 5 by Dirty! The room is really dirty! It is the most dirty SPG hotel i ever stayed at! I saw potato chip remnants on blanket. The pillow was really dirty as well. I doubt the room was cleaned! I will never stay at this hotel any more! February 19, 2014
Rated 5 out of 5 by Very small room First time at this hotel. Arrived at 9:00 pm, left at 7:15 am. Facilities were fine, but as a PLAT member on the Club Floor, I was surprised at the small size of the room. One night was fine, but I'd get claustrophobic if I had to stay two or more nights. July 2, 2013
Rated 4 out of 5 by Nice and quiet Stayed for the weekend and this hotel was nice and quiet. The staff was very friendly and accommodating. There is a Target right across the street in case you forgot something. Dining is within walking distance and you really don't need your car. December 7, 2011
Rated 4 out of 5 by Services The waste basket in the bathroom was sitting on top of the closed toilet seat. Is that nomal? The receptionist asked if I wanted my hotel bill emailed to me. I said yes and confirmed the email address. I did not receive the hotel bill via email. September 24, 2012
Rated 4 out of 5 by Very nice room and Friendly staff. As a platinum member, I was upgraded to a very nice, large room. All the staff were very friendly and helpful. The food left a bit to be desired and the Club Lounge, although very spacious and nice, did not serve any wine or other libations. October 28, 2012
Rated 5 out of 5 by Great location The hotel was clean, efficient, and the staff was very attentive. The location was excellent and within walking distance to many restaurants. The food at the hotel restaurant was sub-par, but with so many local choices you have options. August 28, 2013
Rated 4 out of 5 by the hotel is still in a good condition the room is clean and still new. However, the breakfast and food at club lounge on the 7th floor are too simple and not attractive. The breakfast main food is the same for three days I stayed there ! There is no safe box in the room. December 6, 2012
Rated 4 out of 5 by Accomodations Issues I recently booked two rooms there as I was traveling with my family. This was the host hotel for the convention we were attending. I traveled with four young girls. I specifically requested adjoining rooms. I understand that these cannot be guarantted. However, I specifically called the hotel early in the morning the day we were checking in to explain we would be there late in the evening, and that my daughters were young. When we got there of course, no adjoining rooms. There were honestly some really helpful front desk clerks. Sally was completely awesome, compassioniate and understanding. However, Julio the manager, he was AWFUL. He was completely unsympathetic to my situation and walked away. He left Sally the front desk clerk to deal with me. He never came back to help her, or us for that matter. He never expressed any sympathy and just said there was nothing we could do, but we could check other area hotels. Are you kidding me?? If it wasn't for Sally, we would have been in serious trouble. But she was at least helpful, nice and understanding. April 8, 2013
Rated 1 out of 5 by Weak Partner in Garden Grove,CA I would recommend another property before I spend any time in Anaheim, CA again. Parking is very poor and they claim to have internet but it was not working the two days I stayed at the property. February 17, 2014
Rated 4 out of 5 by Nice, Clean Staff was friendly, room was clean. Had a little problem with housekeeping leaving enough towels for 4 people. Front desk personnel very accomodating willing to resolve towel issue quickly. Carpet was damp and sticky when we arrived. September 10, 2012
Rated 5 out of 5 by Great Customer Service This hotel is just a little way down the road from Disneyland and has become our preferred hotel to stay at when visiting the parks. Their customer service and rooms are far better than the other Sheraton in the area. January 6, 2014
Rated 5 out of 5 by Great hotel Convenient place to get in and out of Disney Resorts using their shuttle at a reasonable price. Staff was friendly and helpful. Room Service forgot to clean our room one day which was quickly addressed when I called front desk. August 20, 2012
Rated 3 out of 5 by Starwood members for well over 14 years We stayed for five nights. This is the FIRST time we have been refused access to the club lounge. Reason given "might run out of food, too many people already have access". NO housekeeping for two days.even after requesting. July 3, 2013
Rated 5 out of 5 by Garden Grove back on top! We've stayed at this hotel many times and this past stay was excellent. Great service from staff, the room was very clean, and the food on the Club Level was great! Kudos to the management and staff at Sheraton Garden Grove! January 11, 2013
Rated 4 out of 5 by Good hotel but extras are at a cost. Hotel is located near Disneyland Parks, shopping and restaurants. Be ready to pay for extras, in room internet, roll away, fridge, etc... Hotel has shuttle service to/from the Disneyland Parks at an extra cost of course. August 1, 2012
Rated 4 out of 5 by Great deal for the point value We stayed here as a one-night stop before returning home. The rooms were comfortable and clean. It's a bit further than walking distance from Disneyland but if you're not looking for that specific feature, it's great. August 26, 2012
Rated 3 out of 5 by Good Experience For the value, it was good. The parking lot needs total reconfiguring. The walls to the rooms are VERY thin. Did not use the pool or exercise room. The rooms were very clean and comfortable. Good size bathroom. November 20, 2012
Rated 2 out of 5 by poor housekeeping and over crowded shuttle Hotel was in need of housekeeping. Carpets and all floors were dirty and in need of vacuuming. No towels at pool. Room service dirty trays in hallways for over 24 hours. The shuttle was not big enough for all. August 2, 2012
Rated 3 out of 5 by Amenities I wish that the Sheraton would provide small refrigerators and microwaves. The king size room is very uncomfortable. The chair and table is looking outside the window. No where to sit comfortably in the room. January 18, 2013
Rated 5 out of 5 by Clean Hotel and Great Location I have stayed here several weeks this year and the rooms are always clean. Beds and pillows are comfortable. Housekeeping does a great job keeping the hallways and rooms clean. Pool and hot tub are nice. July 19, 2012
Rated 2 out of 5 by Wi Fi is $9.95 a day - ridiculous Cannot believe you have to pay for WI-Fi in your room. You can go to the lobby and use it for free - Who wants to sit in the lobby? Ridiculous - first time I have ever encountered having to pay for Wi-Fi February 5, 2013
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