Rated 2 out of 5 by Nrays Bad experience
The rooms were not cleaned and there were definite odors. The room was not made up after being out from 11 am until 4 pm. The staff did not respond with the appropriate concern when we told them of our needs and the deficiencies
August 26, 2013
Rated 5 out of 5 by Megan06 Friendly Staff
This hotel has extremely friendly staff. I was impressed and would recommend this hotel to friends and family in the future.
January 24, 2014
Rated 4 out of 5 by franster Great Location
The location is perfect. The room is small and the bathroom is very basic. The room looked a little worn. The lobby and lobby bar are good and the business centre was excellent. Overall good for the price and great for location.
December 19, 2011
Rated 4 out of 5 by Danno Good stay, great staff
Convenient to subway and to Tribeca/SoHo area. Very clean room and super comfortable bed. Staff was helpful with everything from finding me a quiet room to helping me navigate the subway system.
December 9, 2013
Rated 5 out of 5 by Robin13 The staff was outstanding!
Every one of the staff we encountered were wonderful to my family and made us feel appreciated and welcome. My husband and I have now stayed at this hotel twice and would not think to go elsewhere when we return to New York!
March 31, 2013
Rated 5 out of 5 by Mari0414 Great location!
This location was great for someone traveling from NJ. Didn't get to use most of the amenities offered because of the nature of my visit, but maybe next time around. The room and services provided by the staf were excellant!
November 21, 2012
Rated 5 out of 5 by George24 Hotel has an excellent location & a service oriented staff
In the middle of the Tribeca area in Manhattan, easily accessible to public transportation and within walking distance from all the area attractions. The hotel staff is eager to help, even when the hotel is fully occupied...
February 18, 2013
Rated 5 out of 5 by nanell53 Great stay!
My family & I had an overnight stay here for a wedding in the city. We were very pleased with all aspects of this hotel, from the service of the staff to the cleanliness of the rooms. We would definitely stay here again.
August 18, 2013
Rated 1 out of 5 by sdfasdfasdfa Awful Experience
Every single day there were numerous items that really irked me about this stay. I'd have to say the staff is completely oblivious here. The Hotel is nice but the staff in general is clueless. I'm never staying here again.
May 6, 2013
Rated 5 out of 5 by EJ60 Great Hotel for Working Needs
The staff at the hotel was so accommodating, friendly and fufilling all your needs. The maid tried to keep the room very clean and the linens fresh.
I will definitly stay there again and I am in NYC for work all the time.
April 30, 2012
Rated 4 out of 5 by DAGC15 Great staff
The room was a little small, but overall, really enjoyed our stay. The staff makes the hotel, especially Eddie and Nadir who were both really helpful and awesome.
The club lounge is nice too, especially the breakfast.
January 3, 2013
Rated 3 out of 5 by Pieter89 Well located between Tribeca and Soho
The location suited us very much: the average practical hotel without fuss in a central location.
Would come back, when internet access is up to the current standard. Also in the lobby it was very slow and cumbersome.
September 30, 2012
Rated 5 out of 5 by Universaltraveler1 Hotel personnel and their service
The hotel personnel and their service was outstanding. People generally do what they are assigned to do. It was very refreshing to see this hotel's staff working in such unity, whenever and wherever they were needed.
July 31, 2012
Rated 5 out of 5 by vaca5 Great location and staff !!
The Hotel is close to everything. The area is
safe you can walk anywhere at night. The staff is very attentive to any needs you have.
This will be the Hotel we stay at from now on.
December 6, 2013
Rated 5 out of 5 by AngelicaLA This Hotel was convenient to my work location
Short Walk to the train. One stop away on the train to my work.
February 1, 2014
Rated 1 out of 5 by travelfrequent Small Rooms
Staff does not meet this guest expectations. This hotel does not seem to care that a guest is a platinum member. Also, was unable to reach general manager to communicate my dissatisfaction with the room size.
June 16, 2013
Rated 4 out of 5 by marmas Personal attention & service
The front desk and doorman were exceedingly helpful and friendly, meeting our needs with service and suggestions. We were disappointed that the restaurant was not open in the evening.
November 25, 2013
Rated 4 out of 5 by SPGPlatinum111111 NYC Location Hotel
If you are looking for a great location in NYC and are willing to sacrifice space (rooms are small), this hotel is a great option.
January 9, 2014
Rated 4 out of 5 by DB40 Great staff
I always stay at the Sheraton Tribeca. This last trip I showed up w/o a reservation! Something I have never done before. They were very helpfull considering...The shower in my room could have been cleaner.
August 20, 2012
Rated 5 out of 5 by jag1234 Very friendly staff
Room not quite ready when I went to check in -- staff gave my girls free chocolate milk, brought me the keys while I was waiting. Lounge great view looking uptown. Comfortable beds as usual for sheraton.
January 1, 2012
Rated 5 out of 5 by JSSG Excellent location for a weekend getaway.
Location is amazing. You can walk anywhere downtown. Never even had the urge to go north of Canal.
January 19, 2014
Rated 5 out of 5 by BYMY Great Staff and Location
We recently stayed at this hotel and had a wonderful experience. The entire staff were helpful and energetic. We also enjoyed the location since it was very easy to walk to Little Italy and Chinatown.
April 1, 2013
Rated 5 out of 5 by Carrie11 Loved it!
The staff were friendly and gave me a great upgrade. I had fruit and water waiting for my arrival with a note.
The rooms are spacious for NY and the location is great.
Can't wait to come back
January 21, 2013
Rated 4 out of 5 by Bill20 Great location!
Room was great. Location was great. Local food great.
January 28, 2014
Rated 3 out of 5 by Janet64 The location was a bit of a surprise
I was a little surprised that the location was on a very undesirable street, it's about a block from SOHO, which made it okay. The staff was very kind and helpful, which made it okay to stay.
October 11, 2012
Rated 3 out of 5 by Todd Nice and friendly staff
This hotel has nice and helpful staff, but the carpet should be removed on the floor in the room. Creates lots of dust and you do not want to go without your shoes. Bathroom was very nice.
April 16, 2013
Rated 4 out of 5 by bern19 Comfortable and reasonably priced
The room was spacious for the price in NYC. We have stayed at significantly more expensive hotels in the city with much smaller rooms for the cost. Hotel was clean, and service good.
April 4, 2013
Rated 3 out of 5 by LorLor Great location
I love Starwood properties, always great staff, front desk, and bell service a+ my room was in need of some work, water leak making the floor/carpet all wet and broken closet door.
June 29, 2013
Rated 3 out of 5 by ProPhotographer Suite not sweet
So, as a platinum member we have 10 upgrades to a suite. I used two of those for this room. 1) tiniest suite ever (of course, it's NYC)! 2) view of elevator shaft on third floor.
April 28, 2012
Rated 2 out of 5 by PMRREG Disappointed
Nowhere on any website does it indidcate the rooftop is only for certain guests. VERY DISAPPOINTED! Even though the bed was very comfortable, I will not stay here again.
September 3, 2013