Rated 4 out of 5 by Traveler Maid Service should improve
I was unhappy with how there was no maid service in the room at all when I chose no need to change linens. Even though I choose to reuse my towels and say no need to change bed linens, there still should be maid service that at least makes up the bed and empties the trash can. I was disappointed to see that no one comes in the room at all.
March 10, 2013
Rated 5 out of 5 by rositababy2 Enjoyed Our Stay
We spent two nights on our way through Albuquerque. Front desk staff and restaurant staff gave excellent customer service. We liked that the hotel did recognize SPG members. Love the large, clean and comfortable rooms. We are looking forward to staying with you again. Very convenient location. Thank You.
March 7, 2013
Rated 4 out of 5 by Brian Popular Conference Destination
Second stay, since the remodel, this time in a standard king. Our request for a quiet room away from the elevators was honored, at check-in. Had dinner and drinks at the bar, server was prompt and friendly. Water pressure good, plenty of hot water in the morning. Front parking lot filled up quickly with conference attendees.
March 7, 2013
Rated 4 out of 5 by Brian Beautiful remodel
The hotel has undergone a beautiful remodel since our last stay, several years ago. We were recognized as Gold Level members, and upgraded to an L-shaped junior suite. The bathroom featured separate sinks and a closet.
Parking was adequate. Check-in was prompt. Common areas were clean. Breakfast was good.
March 7, 2013
Rated 4 out of 5 by orpod Nice interior
We have stayed here several times while traveling to ABQ. The rooms are nice overall with good amenities and cleanliness. Our second stay was marred by the noise the other guests were making and the fact the temp gauge in the room did not function making the room way too warm in the middle of the night. Other than that, the food was above average for a hotel. The service at the bar was great and below average at the restaurant. We do plan on staying here again when we travel back.
March 6, 2013
Rated 3 out of 5 by Debb This hotel needs improvement
We were unsatisified with the swimming pool & jacuzzi. The swimming pool water was too salty, irritated & broke my skin, the jacuzzi wasn't working at all, no pool towels, broken glasses at pool side, poor wifi connection & paid for services, room service was poor; food delievered cold & missing condiments and Starbucks service was horrible. Waited 15-20 minutes for staff to help us, pastry tasted like it had been sitting there for days & didn't enjoy the latte.
March 5, 2013
Rated 4 out of 5 by hayz nice hotel
Nice and clean hotel. Friendly staff at front desk and housekeeping. Only problem we encountered was that we could hear noises from neighboring rooms on each side of us and above us.
March 4, 2013
Rated 5 out of 5 by Vernon Enjoyable stay.
Everything when very well.
The staff was what you want to encounter after a long day of travel. In our case, 700 plus miles of driving.
They met our needs and offered an upgrade without us requesting it. Our goal was to get a great nights sleep to continue our travels the next day.
All our expectations were met.
March 3, 2013
Rated 2 out of 5 by Sikilo Bed was certainly not "heavenly"
This was the worst bed I have slept on in a long time. I use the term "slept" loosely as I didn't sleep much at all. It was very uncomfortable. The heating/cooling system was very noisy and loud all night long.
March 2, 2013
Rated 5 out of 5 by HuntWorks Great hotel
We stayed in a Jacuzzi suite and it was lovely. Both rooms in the suite were comfortable and appealing. The Jacuzzi bathroom was large and the tub itself was large and comfortable, although a little hard to get in & out of (older folks be careful!)
The bed was large and little too firm for me, but still very good for a hotel bed. Linens were impeccable.
All of the staff was friendly and helpful and the hors d'oeuvres and breakfast in the club room were very good. We'll stay here again!
February 25, 2013
Rated 4 out of 5 by JudyNM Almost perfect....
Great hotel, great staff, great location, great food. Zero wireless Internet in my room although that was an included amenity. It was a deal breaker for me - will not stay there again.
February 25, 2013
Rated 5 out of 5 by VictoriaF Two nights great overall
Dispite many tiny needs (forgot razor, TV accidentally unplugged, arriving very late) the staff was endlessly patient and fast with fixes. Young front desk folks, very busy at times, always helpful with speed. Lots of well-behaved quiet dogs! I don't anticipate need to return but if I do, wouldn't hesitate for a second to stay here with my dog. Thanks!
February 24, 2013
Rated 2 out of 5 by BooBear98 this Hotel needs improvement!
My stay at this hotel was below average this time around. The mattress was sunken in and the shower curtains smelled like urine. Also, I arrived and chose to stay there because previous stays were excellent. The registration person didn't even consider giving me a discount or honoring AAA. She never asked to see my AAA card either.
I am not sure I will repeat a stay here again.
February 22, 2013
Rated 5 out of 5 by Earl59 Great Service
It had snowed over night during our stay and the staff went out into the parking lot and cleaned off the cars. That is service.
February 22, 2013
Rated 5 out of 5 by Josh Sheraton
My wife and I stayed for one night at your hotel in February 2013. The staff was exceptional in welcoming us and the room was clean, comfortable, and large. We would definitely stay at your hotel again, when we visit the city again. Thank you for making our stay such a great experience.
February 21, 2013
Rated 5 out of 5 by TomfromGuam We are repeat customers!
Kudos to Mandy's skills in customer service and can-do attitude.
The pool was great this time around. Jacuzzi too.
February 19, 2013
Rated 3 out of 5 by scsc abg
Noisy air conditioner ,,, off and on all night
SInk would not drain ,, told it was fixed and still would not drain 3 days in a row
Club lounge is a great added benefit ,, nice variety for b fast ,, could change the egg selection
Room was very clean and comfortable
February 19, 2013
Rated 4 out of 5 by Teresa Comfortabale stay
Overall it was comfortable and the staff were very attentive & pleasant. With the exception of the receptionist that checked me in. He asked how my trip was from my place of residence which is in New Mexico. He went on to tell me a derogatory joke about where I live. He thought it was funny but I took it as an insult.
February 14, 2013
Rated 4 out of 5 by MJ22 Feb stay in ABQ
Hot Tub was out of service.
No card reader on side door, made us walk all around the building to get in late one eveing.
Battery cover missing from TV remote.
One person in my group did not recieve a breakfast card and he should have.
February 11, 2013
Rated 5 out of 5 by Sandy Great Staff
Staff was very friendly and helpful. Better than most places I have stayed.
Banquet was very good, great service, and fast removal of plates etc. One of the best banquets I have attended.
February 10, 2013
Rated 5 out of 5 by YVKC We're definitely coming back!
My fiance' and I wanted a quiet, relaxing weekend getaway and this hotel met every need we had. The rooms were very nice and clean. The salt water pool and jacuzzi were therapeutic and inviting. We upgraded to Club Room access which supplied us with endless Starbuck coffee treats along with snacks, appetizers, and breakfast throughout the day. The staff was friendly and very accomodating. We can't wait until our next stay. We will definitely be coming back!
February 5, 2013
Rated 5 out of 5 by Karin84 Great stay;great staff!
This hotel exceeded my expectations. The staff was so friendly and helpful.
February 2, 2013
Rated 3 out of 5 by Samantha Improved
The Hotel has improved it's service and standards since our last visit.
January 31, 2013
Rated 4 out of 5 by Momof2Boys Comfortable Stay
This hotel has a wonderful ambience when you walk through the main doors. Staff at front desk are personable, friendly, and professional. Room was spacious and clean. Bathroom was nice and well-stocked. Only problem was toilet looks old, dented, and need of repair. Housekeeping apparently didn't get the memo that we were staying for 4 days and removed our personal hygiene items. That was a bit inconvenient; luckily housekeeping found the lost items and returned them. Both the indoor heated pool and hot tub are wonderful! Kids totally loved it.
January 30, 2013
Rated 5 out of 5 by dfjtaos Beauiful and modern!
We stayed at this hotel years ago...love the upgrades! Rooms are beautiful and comfy, staff is very nice and attentive. Very accomodating for our requests. Food is fabulous!
January 29, 2013
Rated 5 out of 5 by Chief Super Convenient
Love this hotel and staff. Will be back again soon.
January 28, 2013
Rated 5 out of 5 by CJ64 MORE THAN EXPECTED
HADN'T STAYED SINCE RENOVATIONS. WHAT A GREAT SURPRISE. ROOM WAS LARGE, CLEAN, AND COMFORTABLE. 14 YR OLD GRANDDAUGHTER WAS WITH ME AND SHE LOVED IT.
January 27, 2013
Rated 4 out of 5 by D1CA Good location and comfortable
Staff is friendly and prompt when filling requests. Great accommodations, facilities and located near restaurants and shopping.
January 27, 2013
Rated 5 out of 5 by Bunny Great nights sleep!
The beds at the Sheraton Albuquerque Uptown are extremely comfortable. It is a great place to stay! The rooms are large and the staff is friendly and very helpful.
We highly recommend this hotel!
January 24, 2013
Rated 4 out of 5 by OnBusinessAgain Quick business trip
Stayed on business, good hotel close to a lot of restaurants.
The front desk staff were great, had all of my check-in materials ready prior to my arrival which was unexpected as not all hotels do that for SPG Gold.
January 23, 2013