Rated 5 out of 5 by Honeymooners17 Honeymoon
The hotel and facilities are fantastic. The location is a bit far from Duval Street and the action in Key West but it is quiet and having the beach right across the street was awesome. The free wi-fi (which worked great) and free shuttles to Duval St. and the airport were much appreciated.
January 12, 2013
Rated 5 out of 5 by msherbo Excellent place to stay
Actually more than I expected. Everyone was very nice, the hotel and grounds are very clean and well kept and easy to get to.
Only small criticism is the smoking area. It's very nice but we were on the far side of the hotel from it. Wouldn't let that deter from coming again. We loved it.
June 13, 2013
Rated 5 out of 5 by Char22 This hotel definately has great features.
Our very first trip the Key West, and I couldn't be happier that we choose a Hotel Name that was familiar to us. We have stayed at both Sheratons in Baltimore Maryland, and also the Sheraton in the Orlando area of Florida. We tell everyone that a Sheraton Hotel is always the best choice.
February 1, 2013
Rated 5 out of 5 by JBKIM4 Great Family Hotel
We have two teenage daughters and this hotel worked great for us! Directly across the street from a great beach and a fabulous restaurant onsite. We will be back. Very quiet as well - away from the Duval Street crowd. Shuttle to and from Duval Street was great.
April 6, 2014
Rated 1 out of 5 by lisakae very poor personel at front desk
first my day started with my reservation not being correct. then we wanted dinner late night delivered to room that was all messed up and girl couldnt recommend any restaurant then at checkout they were having problems with another persons reservations....they are not organized here.
July 30, 2013
Rated 5 out of 5 by DH23 Softball Trip
Great place for a team to stay. Great pool and hotel
June 30, 2014
Rated 4 out of 5 by BettyBoop60 Great Accommodations at Fantastic Location
Our room was a surprising spacious suite. My husband and I enjoyed having doors to separate the bedroom and living area, though not soundproof.
Smathers Beach directly across the street from the hotel was a fantastic treat.
Stay away from Rm 232 if you don't want to hear a/c noise.
November 16, 2012
Rated 4 out of 5 by KAM172 Great service.
Nice place. It is not on the beach although it looks like that in the brochure.It is across a 4 lane busy street. The hotel is beautiful and the staff is excellent.The rooms are clean and comfortable. There is a free shuttle to downtown Key West. All and all.....great stay.
February 10, 2014
Rated 4 out of 5 by Diana3317 comfortable and nice welcoming staff
The rooms are big and spacious , even though hotel is further away from Duval st, it has a shuttle that was a plus. You dont have spend money on cabs to get to downtown. You can sign up for shuttles, and I advise that you.do but even when you dont the staff is very accommodating.
October 12, 2012
Rated 5 out of 5 by Ck87 Posh key west gem
I just love this place. The staff is exceptional. The food at the restaurant is delish . I always sleep sound. Only one time I've had a disgusting problem in the past. That one time was no water for a shower in the morning and then the spout belched out sand. I hope it is fixed.
September 7, 2013
Rated 2 out of 5 by Musica40 My Latest Visit
I travel on business quite often to Key West. In the past 2 1/2 years, I've probably stayed at the Sheraton near Smathers 10-15 times. Staff is always cordial and hotel is nice. It's convenient for me to stay here and the hotel is nowhere near Duval St. Imagine my surprise when I receive an email from their staff informing me that they were adding an additional $20 per night "resort" fee. What a joke! Supposedly this will cover parking, the shuttle, Wifi, towels, etc. What a horrible move on Sheratons part. This is an outrage. The cost for staying there is already quite high and what they have to offer is minimal. A resort should have items such as a spa, nightclub, golf course, tennis courts, full gym, just to mention a few. They offer none of these. The restaurant food is mediocre at best and drinks are too high. That being said, I was loyal and stayed there are almost all my visits. This will change. There have no conceiveable way to justify this increase. It is absurd. Sheraton has lost a loyal customer.
November 22, 2013
Rated 5 out of 5 by Gigi The best in Florida
All the staff are very friendly and courteous from the front desk, to the staff cleaning the pool, service van drivers, and almost everybody you meet in the hallway. They greet us with warm smiles. The rooms are very nice, clean and spacious. Excellent place to stay and relax.
April 7, 2013
Rated 4 out of 5 by Steve621 Great Hotel
Very nice hotel, just a couple of areas that could be improved on.
1) Some noise from room over ours one night
2) in room coffee maker had wrong coffee packets provided that did not fit machine and overflowed
3) Bath towels were a bit rough
4) in room safe did not work
February 10, 2014
Rated 4 out of 5 by Jmnovy Wonderful stay
\this is a great place to stay. The room was clean and very nice. Hotel staff was very informative and pleasant. It was a downtime for the hotel, but everyone was very nice. The bartenders Carolyn and Gail were very helpful in places to go and eat. Thank you. I will be back.
September 22, 2013
Rated 4 out of 5 by DJ01 Great location. Quality rooms.
The hotel is located minutes from the airport and right across smathers beach. Going to and fro between the beach and the pool was very convenient .. The room was spacious, well maintained, and comfortable. Quality of drinks need an improvement.. But overall a great hotel..
May 27, 2013
Rated 5 out of 5 by gracy735 This is a first class hotel
I really loved staying here. They provide shuttle service to downtown Key West every hour returning for the last shuttle at 11:15 pm. The cafe has really wonderful breakfasts at a reasonable price. The room was very nice and clean. I would definitely stay here again.
October 12, 2013
Rated 2 out of 5 by Never12 Stay
Staying at this hotel was definitely not worth the price! The room was I need of being cleaned, my allergies were so bad as soon as we were in the room and it was unberable! We had to leave a day early and go home than to be that uncomfortable. Go to different hotel!
August 18, 2013
Rated 4 out of 5 by cloud My first key West!
Staying hotel was fine!
I got upgrade to ocean view room!
Room was ok except WIFI wasn't working and room phones are not working!
Hotel next to beach but beach was not beautiful!
If you wanna see better beach you should go up!
Hotel shuttle bus was good!!!
January 30, 2014
Rated 4 out of 5 by Tessie Music
The hotel was comfortable and clean. The staff was courteous and helpful BUT the relentless music that was appropriate for a teen age hang out permeated the facilty. There was no place to hide from the heavy beat and shrieking vocalists. It was a major detraction.
February 23, 2013
Rated 2 out of 5 by Babs Disappointed
Room was not very clean, rug and chairs had stains. Found hair on the bathroom floor. Ants around the coffe maker. Pool was very crowded, no lounge chairs available. Ther were some but they were broken. Grounds were well kept, should spend more time on the rooms.
February 20, 2013
Rated 5 out of 5 by Rocky008 Exellent Hotel
Sheraton Suite Key West is far from the center of Key West but you don`t have to worry. Shuttle Service is available to access Duval St. or Mallory Square. Room is large enough and clean. Staffs are friendly. Pool is cool. I really enjoyed the four nights stay.
August 19, 2012
Rated 5 out of 5 by Jmk1022 Was a great stay
The staff were great, everyone from the towel attendant at the pool to Scott the shuttle van driver(see him for your drink discount card's}. The beach was mucky in the water, stayed about ten minutes.
May 10, 2014
Rated 4 out of 5 by JKC3 Generally a good value in KW
Everything was very good except the WIFI, which had constant problems. Don't plan on eating there, very average, but then again you're in KW so finding a good restaurant is easy. Very clean and well kept. The beach across the street is likely the best in KW.
October 12, 2013
Rated 2 out of 5 by RuthS This hotel didn't meet my expectations
Clean room, but at 7:00 am the noise outside was terrible it woke me. I asked to be moved to another room. The front desk was suppose to call me right back I waited, then recalled. I finally spoke to a manager and was able to get another room at 4:00 pm.
June 16, 2013
Rated 4 out of 5 by CG456 Great family weekend
If you are planing a family get away this is a great hotel, Pool is nice, they have decent food and drinks at the restaurant, room service was good too. the beach in front of the hotel is really nice and quiet. for what we were looking for it was great.
November 28, 2012
Rated 3 out of 5 Vacation with family
Very disappointed with staff at check in
Zero recognition with SPG
Responsiveness is far from poor
Maiming speaking of the front desk staff
Pool staff fair
Resturant staff very friendly
Room staff very effective
Would have second thoughts staying again
September 3, 2012
Rated 5 out of 5 by FM27 This hotel is convenient and comfortable
The hotel has a great location to the airport and beach. The hotel provides a schuttle to and from the Duvall Street music and nightlife scene. Good fitness room. The beds were very comfortable. We slept very well. The staff was helpful and courteous.
October 22, 2013
Rated 5 out of 5 by FrankR105 Maximum enjoyment
Stayed here 4 days and nights, loved every minute. The only issue we had was the bed and my girlfriend's back didn't agree with each other, not sure why.
Hope to come back again and relive everything (except that!).
April 18, 2014
Rated 5 out of 5 by Tampa36 Very Please
The hotel was very close to the airport. Had great shuttle service to and from town. Beach across the street was great.
Anita in the restaurant was the best. Very helpful, friendly, genuine and great with the kids. Thank you Anita!!!!!
March 12, 2014
Rated 4 out of 5 by Oliver117 Great family hotel
We enjoyed our stay. The only issue we had was with housekeeping. One day our room was not made. twice out of the five days we did not get fresh towels. Besides that service was excellent and staff was pleasant.
April 21, 2014