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Rated 4.2 out of 5 by 444 reviewers.
Rated 5 out of 5 by This is a first class hotel I really loved staying here. They provide shuttle service to downtown Key West every hour returning for the last shuttle at 11:15 pm. The cafe has really wonderful breakfasts at a reasonable price. The room was very nice and clean. I would definitely stay here again. October 12, 2013
Rated 5 out of 5 by The best in Florida All the staff are very friendly and courteous from the front desk, to the staff cleaning the pool, service van drivers, and almost everybody you meet in the hallway. They greet us with warm smiles. The rooms are very nice, clean and spacious. Excellent place to stay and relax. April 7, 2013
Rated 4 out of 5 by Great location. Quality rooms. The hotel is located minutes from the airport and right across smathers beach. Going to and fro between the beach and the pool was very convenient .. The room was spacious, well maintained, and comfortable. Quality of drinks need an improvement.. But overall a great hotel.. May 27, 2013
Rated 2 out of 5 by Stay Staying at this hotel was definitely not worth the price! The room was I need of being cleaned, my allergies were so bad as soon as we were in the room and it was unberable! We had to leave a day early and go home than to be that uncomfortable. Go to different hotel! August 18, 2013
Rated 4 out of 5 by Generally a good value in KW Everything was very good except the WIFI, which had constant problems. Don't plan on eating there, very average, but then again you're in KW so finding a good restaurant is easy. Very clean and well kept. The beach across the street is likely the best in KW. October 12, 2013
Rated 5 out of 5 by This hotel is convenient and comfortable The hotel has a great location to the airport and beach. The hotel provides a schuttle to and from the Duvall Street music and nightlife scene. Good fitness room. The beds were very comfortable. We slept very well. The staff was helpful and courteous. October 22, 2013
Rated 4 out of 5 by Music The hotel was comfortable and clean. The staff was courteous and helpful BUT the relentless music that was appropriate for a teen age hang out permeated the facilty. There was no place to hide from the heavy beat and shrieking vocalists. It was a major detraction. February 23, 2013
Rated 2 out of 5 by Disappointed Room was not very clean, rug and chairs had stains. Found hair on the bathroom floor. Ants around the coffe maker. Pool was very crowded, no lounge chairs available. Ther were some but they were broken. Grounds were well kept, should spend more time on the rooms. February 20, 2013
Rated 5 out of 5 by Exellent Hotel Sheraton Suite Key West is far from the center of Key West but you don`t have to worry. Shuttle Service is available to access Duval St. or Mallory Square. Room is large enough and clean. Staffs are friendly. Pool is cool. I really enjoyed the four nights stay. August 19, 2012
Rated 2 out of 5 by This hotel didn't meet my expectations Clean room, but at 7:00 am the noise outside was terrible it woke me. I asked to be moved to another room. The front desk was suppose to call me right back I waited, then recalled. I finally spoke to a manager and was able to get another room at 4:00 pm. June 16, 2013
Rated 4 out of 5 by Great family weekend If you are planing a family get away this is a great hotel, Pool is nice, they have decent food and drinks at the restaurant, room service was good too. the beach in front of the hotel is really nice and quiet. for what we were looking for it was great. November 28, 2012
Rated 3 out of 5 Vacation with family Very disappointed with staff at check in Zero recognition with SPG Responsiveness is far from poor Maiming speaking of the front desk staff Pool staff fair Resturant staff very friendly Room staff very effective Would have second thoughts staying again September 3, 2012
Rated 5 out of 5 by more than average key west hotel Sheraton never disappoints. The room was perfect. Love the separate bedroom away from the living/couch area. Everything was clean and the staff was on point and helpful, especially at the pool and breakfast. I like the perk of the $5 hotel coupon! May 2, 2013
Rated 5 out of 5 by Great location, facilities and service This was our 4th stay at the Sheraton Key West and it continues to be a wonderful experience. Location, across from Smathers Beach, facilities, free parking, free shuttle bus, great food and professional, helpful staff will keep us coming back! July 13, 2013
Rated 2 out of 5 by Not Cool! Bathroom got clogged; had to go to a 24 hr store to get a plunger to unclog it! That was not fun. While checking out, we mentioned our ordeal...they didn't seem to care much. Rooms were not ready till 5PM..so had to wait in the lobby for 2 hrs. July 15, 2012
Rated 5 out of 5 by We enjoyed this hotel My husband, adult daughter and I enjoyed staying at your hotel. The king bed and the rollaway bed were comfortable. We especially enjoyed the large bathroom that was nicely appointed. The microwave and refrigerator were used daily as was the coffeemaker. My daughter and I used the fitness room where we used the treadmills, free weights, exercise ball, mats and bike. Bring something to listen to because you can't see the TV. We ate breakfast at the restaurant. The omelets and breakfast croisants were delicious. We also spend time at the pool. There are towels available and the pool was very clean. We used the shuttle service extensively to travel to Duval St. It will save you time and money, but you must reserve early each morning for a seat. Each shuttle only transports about 12 people and fills quickly. The hotel is also across the street from a beach. We enjoyed walking there. In the morning my daughter would jog along the path next to the ocean. The hotel is on the quiet side of the island and gives you a break from the crowds on Duval. November 15, 2012
Rated 5 out of 5 by This motel met our needs This was our first time in Key West. This hotel met our needs. Hotel personnel were very accomodating. January 12, 2014
Rated 5 out of 5 by Relaxing Vaca The staff and the hotel went beyond our expectations. The resort has a relaxing atmosphere. Excellent service from the front desk, pool staff and concierge. Loved the convient shuttle bus to downtown. We extended our stay two extra days. May 27, 2013
Rated 4 out of 5 by Food Soda at poolside over priced. Cheaper to buy inside main lobby. Breakfast buffet way over priced for simple scrambled eggs sausage and bacon and some fruit. Overall stay pretty good but find food off site. Shuttle into town well done. April 15, 2013
Rated 5 out of 5 by outstanding emplyees We have stayed there many times and rack visit gets better and better. The employees are outstanding. One in particular. The front desk clerk by the name of Taneka , I do believe thats her name. She mad our last vist just beautiful.. August 15, 2012
Rated 5 out of 5 by little treasure although out of the crowds of the city center...this stay was very relaxing,, the pool and bar convienient and the public beach across the street wonderful... september is very slow month no activity anywhere!\\ great for families September 17, 2012
Rated 3 out of 5 by rude front desk help The hotel was nice and location for the beach event was great. The shuttle service to downtown was really convenient. The only downfall of the stay was the front desk staff. They were not helpful and did the bare minimum to help. June 24, 2013
Rated 5 out of 5 by Awsome trip and stay I was treated special as a platinum memeber. I was given a choice room and a fine rate. All staff friendly. Food very good and appreciate free breakfast buffet. These types of perks are smart business and will keep me comong back! December 11, 2012
Rated 4 out of 5 by Relaxed atmosphere The hotel staff went above and beyond to recognize our 25th anniversary. The concierge was very knowledgeable and helpful. The hotel transportation into old town was very convenient and frequent. November 17, 2013
Rated 3 out of 5 by The room was not clean enough The hotel in general met our expectations, nevertheless, we noticed that our room was not cleaned every day. They made our bed and changed the towels but they didn't clean properly our suite which made us feel uncomfortable. October 1, 2012
Rated 4 out of 5 by Key West beach access First visit to Key West so surprised to find that Smathers Beach is the ONLY beach anyone really goes to and happens to be directly across the street from this Sheraton Suites hotel. Paid for the upgrade for the ocean view and having the balcony was awesome. The suite was plenty big for 2 people and could easily accommodate a couple of kids. Lots of storage and very comfortable. Hotel runs a shuttle every half hour to and from the infamous downtown area so no need to drive! I work out religiously so the fitness center was important and while they had great equipment, they kept the temperature way to warm, often no towels available and there were no restrictions on children coming in. This was a problem as everytime I went to work out, a couple of mother's brought their young children in who basically ran amuck! A little issue with the hotel staff not changing our reservation to extend our stay one day but corrected once pointed out. Also, checked in early only to find out that previous guests had not yet checked out! Staff was friendly and generally accommodating. July 15, 2012
Rated 4 out of 5 by Very impressive I booked this hotel using my SPG points. Very pleasantly surprised. The location is a bit far from the busy center but I liked it being quiet and relaxing. There is good shuttle service and the bus stops at the facility. September 17, 2012
Rated 5 out of 5 by fantastic Sheraton The hotel was perfect! Rooms are clean and the building.very nice and tidy. The free shuttle is very useful to get to downtown. The pool is so nice ans the staff is really kind ans helpful. I would strongly recommend it. October 25, 2012
Rated 5 out of 5 by Great Hotel Hotel was excellent all around -- nice surprise! January 16, 2014
Rated 5 out of 5 by 2 days getaway The Sheraton suites has an excellent service and they are on a great location. The rooms are spacious and comfortable. The restaurant is nice and it also has the option to seat on an outer deck overlooking the pool. July 18, 2013
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