Rated 2 out of 5 by Judi On the beach
A lot of the employees were , in a word, surly. The consierge was most UN-helpful and on personal phone calls most of the time.
We got lost in town, and were NOT able to get any help from the hotel as to where to find the shuttle.
February 14, 2014
Rated 5 out of 5 by Bill1 Awsome trip and stay
I was treated special as a platinum memeber. I was given a choice room and a fine rate. All staff friendly. Food very good and appreciate free breakfast buffet. These types of perks are smart business and will keep me comong back!
December 11, 2012
Rated 3 out of 5 by swimmer64 rude front desk help
The hotel was nice and location for the beach event was great. The shuttle service to downtown was really convenient. The only downfall of the stay was the front desk staff. They were not helpful and did the bare minimum to help.
June 24, 2013
Rated 4 out of 5 by caro325 Great location away from downtown
We spent one night here due to flight cancelations, after spending three nights on the other side of the island. Loved this location, the beauty of the ocean, bike trail along the coast, and nearby piers for watching sunsets.
February 19, 2014
Rated 5 out of 5 by Mike23232323 Great Hotel
Everything was great. Only issue was they offered a shuttle to the other side of Duval Street but there was always more people wanting to go on the ride than seats available.
July 7, 2014
Rated 3 out of 5 by feixas The room was not clean enough
The hotel in general met our expectations, nevertheless, we noticed that our room was not cleaned every day. They made our bed and changed the towels but they didn't clean properly our suite which made us feel uncomfortable.
October 1, 2012
Rated 5 out of 5 by FrankR105 Maximum enjoyment
Stayed here 4 days and nights, loved every minute. The only issue we had was the bed and my girlfriend's back didn't agree with each other, not sure why.
Hope to come back again and relive everything (except that!).
April 18, 2014
Rated 4 out of 5 by Bobby1531 Key West beach access
First visit to Key West so surprised to find that Smathers Beach is the ONLY beach anyone really goes to and happens to be directly across the street from this Sheraton Suites hotel. Paid for the upgrade for the ocean view and having the balcony was awesome. The suite was plenty big for 2 people and could easily accommodate a couple of kids. Lots of storage and very comfortable. Hotel runs a shuttle every half hour to and from the infamous downtown area so no need to drive! I work out religiously so the fitness center was important and while they had great equipment, they kept the temperature way to warm, often no towels available and there were no restrictions on children coming in. This was a problem as everytime I went to work out, a couple of mother's brought their young children in who basically ran amuck! A little issue with the hotel staff not changing our reservation to extend our stay one day but corrected once pointed out. Also, checked in early only to find out that previous guests had not yet checked out! Staff was friendly and generally accommodating.
July 15, 2012
Rated 5 out of 5 by chiara fantastic Sheraton
The hotel was perfect!
Rooms are clean and the building.very nice and tidy.
The free shuttle is very useful to get to downtown.
The pool is so nice ans the staff is really kind ans helpful.
I would strongly recommend it.
October 25, 2012
Rated 4 out of 5 by lewesdoc Very impressive
I booked this hotel using my SPG points. Very pleasantly surprised. The location is a bit far from the busy center but I liked it being quiet and relaxing. There is good shuttle service and the bus stops at the facility.
September 17, 2012
Rated 5 out of 5 by swimmers Great stay
The General Manager-Bob Grossman is an honorable and first rate gentleman. We always enjoy the quality of Starwood properities. This stay was exceptional thanks to the GM and the staff.
June 20, 2014
Rated 4 out of 5 by Oliver117 Great family hotel
We enjoyed our stay. The only issue we had was with housekeeping. One day our room was not made. twice out of the five days we did not get fresh towels. Besides that service was excellent and staff was pleasant.
April 21, 2014
Rated 5 out of 5 by RoFo Our Key West vacation
We had an enjoyable stay at the Sheraton. We spent a lot of time poolside and Carolyn was fantastic. She was very attentive to our needs. Also Brandon made sure we had everything we needed and checked on us constantly.
January 19, 2014
Rated 4 out of 5 by PJ2006 Close to Smathers Beach
Convenient shuttle service. Good size suites- little loud if you are on first floor from the cleaning carts on the above landings
Close to smathers beach- good running along the water too. Front desk staff a bit slow
June 2, 2013
Rated 5 out of 5 by Wes64 Great property, closer to Duvall than you think!
What a nice property. The convenient shuttle service puts you down town in minutes. The renovations are amazing, and the staff couldn't have been more helpful. I'm glad this Sheraton is there. Has a real resort feel.
November 3, 2012
Rated 5 out of 5 by Carib4ever 2 days getaway
The Sheraton suites has an excellent service and they are on a great location. The rooms are spacious and comfortable. The restaurant is nice and it also has the option to seat on an outer deck overlooking the pool.
July 18, 2013
Rated 5 out of 5 by Jmk1022 Was a great stay
The staff were great, everyone from the towel attendant at the pool to Scott the shuttle van driver(see him for your drink discount card's}. The beach was mucky in the water, stayed about ten minutes.
May 10, 2014
Rated 5 out of 5 by anne1980 The staff was knowledgeable and friendly
We enjoyed ourselves. The accomodations were excellent. It was easy getting to and from our hotel to downtown. The staff were great, always available to answer questions and assist us in making the best decisions.
October 25, 2012
Rated 2 out of 5 by Barca Sheraton key west
350 dollars for a suite And when you take a capuccino at breakfast instead of a coffre
you havé to pay for it
it is not acceptable
i live thé Hotel earlier because i think that is a retraet House for old people
February 1, 2013
Rated 4 out of 5 by D4141 Great food
Probably the best food that I have ever had at a Sheraton. Even better than some Westin's that I have stayed at.
July 29, 2014
Rated 5 out of 5 by Amanda45 A Great Place To Stay For A Relaxing Vacation!
I recently stayed at the Sheraton Suites Key West with my boyfriend on a five night vacation. We ended up booking the Sheraton at the last minute and are very glad we did. The rooms are very large (due to the suites), the beds are very comfortable, and the room was clean. I loved that the hotel provides a complimentary shuttle to the downtown Duval St area. The shuttle drivers were very knowledgeable and friendly. They do not advertise this, but you can call the hotel when you arrive at the airport and the shuttle will come pick you up. You can also schedule a ride to the airport on your way home. We saved tons of money on cabs due to the complimentary shuttle. The pool area was very nice and relaxing and they have a pool bar for all your adult beverage needs. The staff was very accommodating. They sent up extra hangers, a wine opener, toothbrushes and toothpaste when we ran out. This is a great hotel if you want to be away from the downtown craziness and have a relaxing day by the pool or at the beach across the street, but still want to be able to go downtown at your leisure.
November 9, 2012
Rated 5 out of 5 by Tuyet Everything is above expectation
We should stay here more nights if Key West is in our trip plan . Recommend this hotel to everyone love to visit Key west.Definitely go back and stay here.
July 2, 2014
Rated 4 out of 5 by Walt SPG Concern
Everything was fine as usual, but I left the "green" card on my door on 3/12 and did not receive the typical voucher for 500 pts or a $5 credit and my room was not serviced. First time that has happened.
March 15, 2013
Rated 5 out of 5 by sjohnh good time
Room was comfortable. Staff was pleasant and helpful. Pool was excellent. Beach directly across the street. Although not near the downtown area shuttle service was excellent. The drivers were friendly.
February 14, 2014
Rated 4 out of 5 by TXRO Relaxed atmosphere
The hotel staff went above and beyond to recognize our 25th anniversary. The concierge was very knowledgeable and helpful. The hotel transportation into old town was very convenient and frequent.
November 17, 2013
Rated 5 out of 5 by Mom0211 Great vacation.
This is a great hotel. I was worried, based on some negative reviews. Worry not. It is a great hotel. Great staff. Great drinks at the pool bar. Restaurant is family friendly. I highly recommend.
June 15, 2013
Rated 5 out of 5 by melanie52 the suite gives me everything i need
love the suite, coffee in the morning and refrigerator for leftovers and pop, huge bathroom with lots of places to put all your stuff, microwave to heat up leftovers. wonderful bed and linens.
October 5, 2012
Rated 5 out of 5 by Jzarra Great Hotel
The room was great except I had to defrost the freezer so the fridge would get cold. You need to get house keeping to pay attantion to the detale. I would stay again it was friendly and clean
September 10, 2013
Rated 5 out of 5 by deej A great stay in Key West
Hotel is just beautiful and well located. The concierge was so helpful to my son and his wife in planning excursions. Add to that, Key West is a fun place to be. So enjoyable a stay. Thanks.
April 20, 2013
Rated 4 out of 5 by Mango12 Nice hotel!
Great stay - would return!
August 13, 2014