Rated 5 out of 5 by santri1969 Great central London location
I have stayed at the Park Lane multiple times and have enjoyed the High Tea, the colonial rooms, upgraded always - good SPG platinum benefits. Facilities and rooms need an upgrade - rather old and worn out.
June 16, 2013
Rated 2 out of 5 by Khophe This hotel is about location...
...but little else. Rooms are small and screaming for renovation, with miniature bathrooms, weak lighting and slow Internet. Breakfast is very expensive with probably smallest selection across SPG group. Staff is friendly and professional but there is not much they can do to improve your stay since hotel is decaying.
Last but no the least, though being a SPG Platinum I received no upgrade offer or special treatment...altogether disappointing.
June 14, 2013
Rated 3 out of 5 by MO12 SUMMARY
Hotel has great service! Everyone is very nice and accomodating.
But I must say, this Hotel is NOT a 3-4 star hotel.
This hotel needs MAJOR updating and remodeling! Needs new rugs! Needs new beds! Needs new furniture. Our room had smelly carpet and furniture all scratched up!
Our "heated" towel bar didn't work.
Next time we'll probably stay at the Le Meridian it's only 1 block away. Unless this hotel updates everything by the time we go back to England.
Sorry, but not up to our "standards". Only the service is.
June 13, 2013
Rated 5 out of 5 by Murphyxx Outstanding experience
High class hotel in a great location. The concierge staff are superb.
June 13, 2013
Rated 4 out of 5 by michael07 my stay
i love the hotel and location. staff is helpful and friendly.the bar/lounge is exceptional as a traditional English gathering spot. i stayed twice over a 10 day period. the first stay i upgraded to an executive room, which was great as i had work to do. i came back to a standard room, but as the hotel was full i was put in room 155, despite being an SPG member. the hotel should not provide this room, especially at the standard rate. it was very cramped, much like a hostel room, and with the portable floor AC unit on it was very noisy. i asked for a decreased rate and was given breakfast and internet for no charge. that was nice, but when i checked out i was only given the breakfast and the reception said there was no record of the internet offer.
June 13, 2013
Rated 4 out of 5 by Steve Recommended
Excellent base for a visit to London - specially like the fact that they have their own secure parking.
June 12, 2013
Rated 2 out of 5 by cheryl no nonsmoking rooms
I am a Platinum member but was given a smoking room . When I inquired about another option for a non smoking room vis a vis my profile, the front desk insisted the room was nonsmoking despite ashtrays in the bathroom and bedroom. The front desk personnel are very disrespectful . Another example was when I asked for a bottle of water in lieu of the Platinum breakfast and local amenity, they said "no" and that I should buy another bottle of water from the minibar. Although, the hotel is a Sheraton, it has no Club floor and needs to be renovated with a new lobby,new carpet, paint etc. The hotel should be taken out of the SPG family until it is brought up to the new standards.Further the staff should be trained so they are not rude to guests. Merely because the hotel is in an ideal location should not be an excuse for the poor conditions.
June 10, 2013
Rated 3 out of 5 by srini this hotel needs a lot of updating
the rooms was hot. the a/c would not cool.
the technician said its old building and offered me a fan..staff was very helpful. room was not ready at 330pm for check in. had to wait
June 7, 2013
Rated 3 out of 5 by Elkay Good Location but shows it's age.
Good location. Walk or short bus to many sites/attractions. Comfy beds. Could do with sprucing up - looking very worn. Strong smell of smoke in the hallway but thankfully not in the room. Service was fine but not what we have come to know and appreciate from other Starwood hotels.
June 6, 2013
Rated 3 out of 5 by Santafeguy Well located; could use some freshening up
The Park Lane, though acceptable, was not up to what I consider Starwoor standards. The room was in need of refurbishment; most midtown London hotels are wired for American and British currents. There is no outlet in the bathroom for the hair dryer...which is furnished. WiFi worked well. Any issues I raised were dealt with quickly. I would return.
June 4, 2013
Rated 3 out of 5 by Scott1988 Disappointing this visit
We've stayed several times at the Park Lane Hotel in London, and we very much enjoy the convenient location and comfortable beds. This most recent stay (May 31st), our room (#506) was very small, with little room for us to open up our suitcases and maneuver about. Also, the air-conditioning was not working properly (needed after a rather warm day in London). So, disappointing for this last visit, but have had good luck here before and plan to stay here again in the future.
June 2, 2013
Rated 1 out of 5 Never to Return
I have stayed at the Park Lane and recommended it in the past. This time the room was awful, the wifi didn't work ('it is difficult in that part of the building') even though I was charged for it with my gift, we had to move couches to get the second bed in the room...yes, we lifted and moved the furniture, and yes we booked a two bed room. The room was no longer usable with all of the crammed in furniture in it, you should see the pics. I am still waiting for the water that we requested...twice. The plug converters required three calls, the second call said we had to pay 3 pounds for them but we could keep them (just wanted to charge our phones, we did not want to be obligated to purchase electronics). Janitor carts outside our room the entire stay. As I said, I have stayed here before and was elated. I brought my friend there this time and spent the entire time apologizing. When I shared my concerns with the staff, they said, "Sorry you feel that way." Of course no one removed furniture, brought water, etc.... NEVER AGAIN, and it is a shame.
June 1, 2013
Rated 1 out of 5 by hamea UNFAIR BUSINESS PRACTICES - HIGHWAY ROBBERY
The hotel property is fine but I have never felt robbed after staying at a hotel as much as after my stay at this property. They somehow failed to mention at any time during the 30 minutes it took me to check in or the 2 nights that I was there that land line local phone charges are 2 pounds a minutes if you happen to call a local cell phone. You would think this is something that customers are told about ahead of time sort of like Wifi charges which are much cheaper than that rate and require users to specifically opt-in before using the service. Apparently, phone rates 'clearly' advertised in a phone registry that is placed somewhere in the room. But, not so unexpectedly, I never came across said registry because why would I look for a phone registrty before making a call when a) I already have the number I am calling and b) every other hotel on ON the planet charges pennies for local phone calls so I dont need to look up phone rates generally. Upon complaining, they agreed to refund 50% of the bill considering my SPG gold status. NO THANKS! This has nothing to do with my status. You should agree to refund all of the money because you tried to cheat it out of me and that is no way to treat any customer. Will never stay at this hotel again and will make sure to drive business away as much as possible from my company.
May 28, 2013
Rated 5 out of 5 by Roadman1 Park Lane is a gem
The ambience at the Park Lane is just what one needs after travel or a busy day in the city. Staff are great, and go the extra mile. Everyone from check-in, concierge, security, housekeeping, bell staff, Palm Court --are caring and excellent. Room was comfortable, bed was great, bathroom elegant.
May 28, 2013
Rated 5 out of 5 by ZR11 Excellent stay!!!
I spent 5 days in this hotel with my wife. Excellent view from the room overlooking Green Park. Staff was very kind and honored my SPG membership level.
Breakfast superb, Shepherd Market with nice and cosy restaurants just one corner away.
I was reading with slight concerns the reviews before I booked this hotel - I was ensured by Ms Kuras that they will pay attention to my room allocation. Thank you, it was indeed a memorable stay!
May 28, 2013
Rated 3 out of 5 by Helmut Good Hotel in the Center of London
The hotel has a great location within London city. Rooms are spacious and clean, but a bit tired in looks. The hotel employees overall had been very helpful. Reception in the morning is understaffed with long queues. That should not happen.
Breakfast was of good quality with friendly service
I will be back
May 26, 2013
Rated 3 out of 5 Excellent staff, nice room but had better
The park lane hotel is a nice hotel but it is in need of modernization. floor 6 has been done out really nicely while floor 2 and 8 are nothing to write home about. The hotel doesnt have a pool and while this clearly isnt the end of the world it is what I tend to expect in a Sheraton hotel. That said if you are looking for a brand name hotel which wont cost you the earth and is centrally located in london your not going to get any better than The Park Lane. The staff always go above and beyond to make your stay a pleasant experience. When things go wrong they are quick to acknowledge the issue and take steps to fix it.
May 25, 2013
Rated 2 out of 5 by ATL787 Don't waste extra points on a Park View Executive room
I used points for a 3 night stay, and used extra points to book a Park View Executive room for the stay, instead of getting stuck with a back alley view classic room at the standard rate. We arrive a bit ealier than check-in time, the rude French receptionist tells us to come back in an hour or so and it would be ready. We come back 2 hours later and wait another 20 minutes for a room that we get switched to. Both original an new rooms were facing the back alley of the hotel. Completel opposite of what I booked and used extra points for. Completely unsatisfied with this, the rude French lady couldn't care less, and said it was an Executive room and Park View is not garuanteed. She did switch us to an apropriate park view room for the 2nd and 3rd night, but only after myuch protest. Would not recommend this property. Old, and there are plenty of other hotels closer to the action in London.
May 24, 2013
Rated 4 out of 5 by Boltonian Real value for money
Our first stay in this hotel and we were very pleased with the whole experience.The staff were very charming and attentive and especial thanks to our chambermaid (room 310) from Lithuania who could not do enough for us. Other positives were the excellent sound insulation in the rooms, very quiet despite facing onto Piccadilly and the generous buffet breakfast.
May 24, 2013
Rated 5 out of 5 by JoeNYC Beautiful location, excellent facilities
My fiancée and I stayed at the Park Lane following a long week of travels throughout Central Europe and it was PERFECT for 24 hours in London. The hotel is centrally located so we could easily walk to shops, restaurants, Buckingham Palace, parks, etc.
Terrific experience, I would highly recommend.
May 23, 2013
Rated 3 out of 5 by Luci2792 Hotel has Pros AND some Cons...
We stayed with you during our last visit to London. but had some apprehension because the reviews were not wonderful. First, the location of the hotel is perfect. Green Park right across the way and the tube close by. Re: Room, spacious but dismal. We had expected to have a room with tea/coffee service, but did not. I found a card offering that service under a chair in the room on the second to the last day of our visit. Housekeeping was not thorough or the card would have been on the dresser where guests would easily see it. We are coming to the Park Lane once again on Friday, May 31 - Wed., June 5 (next week). We hope this time to find a more welcoming front desk staff, smiles at the very least would be nice. Re: Room, we have a reservation for
Classic non-smoking room. Can it please be cheerier, brighter and not near the lift? We both love London and look forward to our visits. The Park Lane is such a perfect location. Just do your best, please.
May 23, 2013
Rated 1 out of 5 by alex56 welcome in the hotel was very poor
I was immidiately feeling un-corfortable - I have been asked to paid in advance for all my stayng. Never happen before.
I have been promised to get a room upgrade as soon as was avalilable: no upgrade >no answer
I was charged of the breakfast while I was told that was for free for two of us. I had to make escalation to get it..
I was really un happy and it wasone of the few stay I am doing with my family :-(
May 20, 2013
Rated 4 out of 5 by Europ4541 Friendly staff
We have booked the Park Lane Hotel because its situation is perfect :near the typiccal touristic locations so you can visit all them by walk. It's tea ceremony is outstanding. We certainly come back when we are in London.
May 20, 2013
Rated 1 out of 5 by FFGeek13 Better Maintenance Needed
This hotel has the markings of a hotel that used to be really great, but has fallen into disrepair and is riding on location alone now, especially given the rates. The facilities are outdated, and staff somewhat standoffish. Definitely not going out of their way to help you on your stay. Standing out the most are the maintenance aspects, chipped paint, non-functioning international outlets in rooms, cracks in the tiles in bathroom, etc.
May 18, 2013
Rated 4 out of 5 by N5toy Good location
Hotel is in a good location for seeing the sights of London and for shopping. Opposite green park so my room which was a junior suite had a lovely view. We were able to walk to Harrods quite easily and down to Buckingham Palace. But also easy to get busses and tube to all over like Oxford street or the South Bank sights. Hotel is decorated in traditional old English style and my bed was very comfortable. Breakfast was good quite a selection. No club room or other facility for platinum members. No fancy extras you get what you pay for and is ideal when you intend to be out and about alot and is cheaper than its partner hotels. So good value generally.
May 18, 2013
Rated 3 out of 5 by Ztbaba London Visit
Location was perfect. Staff was not particularly attentive. No SPG recognition was made. In addition, we were celebrating our anniversary for which zero recognition was also made. We asked for assistance with internet set up and were automatically charged for 24 hours of service. Overall we still had a wonderful trip and hotel was sufficient.
May 17, 2013
Rated 4 out of 5 by nancysk A wonderful stay
The room and staff were exceeded our expections. Outstanding location.
May 16, 2013
Rated 5 out of 5 by Edward8 Small things
The overall experience was great. There were a few small things however. The stopper in the sink was broken. There was an ironing board but no iron. The room 424, was excellent however it was noisy due to trash pick-up in the early mornings and the service carts being stored outside the room. The staff was outstanding and responsive and overall the room and stay was excellent.
May 15, 2013
Rated 3 out of 5 by JLondon Park Lane Hotel London
Ideal loaction but the rooms are not renovated with very old carpet on floor
May 14, 2013
Rated 3 out of 5 by MKBUK Much work needed to bring this hotel up to 5-star standard
I always appreciate the SPG recognition and the excellent attitude of the staff here.
However, the hotel falls a long way short of providing a five-star service. For example:
- There are no longer tea/coffee trays in the rooms. These have to be requested, which is a hassle and a delay.
- Despite a card on the desk saying that I was in a wifi zone, the signal was too weak to be usable.
- The in-room television system is antiquated with few British channels (no BBC3/4, ITV2/3/4, for example) and just two radio ones (Capital and Classic FM). Most of the tv content is 16:9 non-HD, but then side-cropped to 4:3 before distribution to the 16:9 LCD screens in the rooms. Madness.
- At breakfast, no porridge; no egg/pancake/omelette station -- scrambled and cold hard-boiled are the only egg options on the buffet; no vegetarian options such as veggie sausage.
- I've had some rooms where the a/c has been ineffective. - The workmanship in the rooms is poor. Out of a dozen or so wall pictures, fittings, mains sockets, etc. I don't think a single one had been secured with the help of a spirit level. Some were seriously askew. - There is no Club lounge.
- The two lifts, not being together, are not used efficiently, and can lead to an unnecessarily long wait if you happen to pick the wrong one. A system is needed where you select a floor outside the lift, and are then told which lift to go to.
It's such a shame that there are flaws, because, with good management, this hotel could be superb.
May 14, 2013