Rated 4 out of 5 by Foollkkss Review
The hotel overall was good but I had to
request towels several times but the staff
never bought the towels to the room and I had to go to the front desk to get them.
February 18, 2013
Rated 5 out of 5 by Terry671 Great stay!
Loved this hotel and very friendly staff
August 28, 2014
Rated 5 out of 5 by 225daysoftravelin2013 Out standing service!
There are a few things broken in my room such air conditioning, hot water and toilet. However, service desk is very accommodating and helped to resolve the issues.
June 13, 2013
Rated 5 out of 5 by Sam87 Comfortable, beautiful space
This hotel is in a great downtown location, is very nice and comfortable, friendly staff. No complaints here except the bathroom was a bit messy before we used it.
June 10, 2013
Rated 5 out of 5 by Rado2014 I recommend it for sure
Stayed at the Sheraton Indy for two nights. Overall experience was great. Very convenient location in downtown. I would stay there again.
June 27, 2014
Rated 3 out of 5 by JacksonTM2012 Hotel is adequate
The hotel is ok. Nothing I would rave about. The cold water in the sleeping area did not work - I reported it; a repairman looked at it, but it was never fixed.
July 30, 2012
Rated 4 out of 5 by Paul Newly Renovated Rooms are Nice
Even though this is an old property and some of the common areas could use a bit more work the staff is great and the newly renovated rooms are well done
April 30, 2014
Rated 1 out of 5 by Mary129 Sheraton - Indianapolis
OK lobby. Rooms clearly dated. Several ceiling leaks. Uncomfortable. Housekeeping staff is doing its' best to maintain. Well below Sheraton brand expectations.
August 21, 2012
Rated 5 out of 5 by Mike75z Beautiful view
I love this hotel. The Starwood Preferred Guest floor was excellent, and my room had a beautiful view of the War Memorial. I would definitely stay here again!
December 12, 2013
Rated 5 out of 5 by Caroline67 Great Location
Went for a little getaway to Indianapolis and this was a super location! Close to the mall and state museum. Everyone on staff was friendly and helpful.
February 21, 2013
Rated 3 out of 5 by Donna1214 Reservation not honored
Bumped to another hotel on first night after arriving around 9:30 PM. Sheraton overbooks so make sure that you call ahead, even if you paid in advance.
October 22, 2012
Rated 5 out of 5 by Mark62 comfort at its best
Every time I stay at your hotel, your staff no matter who I deal with is always very friendly and make me feel right at home. Keep up the great work
October 4, 2012
Rated 4 out of 5 by Marathonrunner Great location
The location is great but the rooms are outdated and it only has an outdoor pool, no indoor facilities or a hot tub or an exercise room or a bar.
November 7, 2012
Rated 5 out of 5 by Pier1 Great downtown location and friendly staff
The restaurant menu has been upgraded recently - very nice upgrade! Starbucks in the hotel lobby is very convenient as well. Nice place to stay.
June 4, 2012
Rated 1 out of 5 by nyc1982 Unsatisfactory stay
I checked in on Thursday and in my profile it says I do not like to be near elevators. I was told the only room left was near an elevator but could be moved if I did not like the location. I was not told the room and the elevator shared a wall, making the sound unbearable. I was told I could move rooms later that evening. When I returned they told me they only had the same room available but on another floor. I told them I am a SPG and traveling for business and was told that I would be able to move. They finally found another room, only to be moved again when this room was dirty and smelled like smoke. A quick note--the first room also did not have a working tub that drained properly. I was on to my third room, which was fine but not great and went to move the bed over to use a plug in order to charge my phone and the headboard came crashing down on me. Each of the 3 rooms was stocked differently with toiletries, if at all. I was treated as though I was an inconvenience to the staff while trying to find a comfortable and clean room. I would not recommend anyone staying at this location, other than the fact that it is conveniently located.
February 11, 2013
Rated 4 out of 5 by RBNF Front staff awesome!
Judy was exceptional at the front desk. She was extremely welcoming, helpful, and delightful. I'd come back just because of her!
May 28, 2013
Rated 5 out of 5 by MILLER83 Great Status Recognition
Even as a Gold I had several suite upgrades here even with multiple rooms booked. Always friendly staff. Great redemption value for points.
October 26, 2011
Rated 5 out of 5 by Betty3 Great centrally located hotel
This is a great hotel It's central location let's you walk to many fine restaurants downtown. Convenient shuttle from the airport and back.
April 12, 2013
Rated 4 out of 5 by PJ27 excellent club level lounge
Probably one of the best club lounges I have ever been in. Great selection of food/drinks, nice space, and excellent staff in the lounge.
August 8, 2013
Rated 1 out of 5 by B2012 Poor hospitality
My main issue with this hotel is with regards to the hotel staff. For example, the restaurant was supposed to open at 6:30 AM. I arrived at 6:30 and the restaurant was not open. I watched the staff walk in and out of the kitchen for 15 minutes. No one greeted me or came up to me to say that the restaurant would be opening soon. I went to the front desk and he indicated that the restaurant should be open but did not know why it wasn’t. I then went back to the restaurant and went up to a staff member who was walking out of the kitchen and she informed me that it would be another 15 minutes.
Normally this would not be an issue but I was participating in a marathon that day. There were SEVERAL of us relying on this restaurant and they let us down. I am from out of town and was not familiar with the area and had to quickly make alternative plans. This is just one of several negative experiences I had with this hotel. I will not be staying at this hotel in the future and will be informing the race director of my experience (this hotel was recommended by the Monumental Marathon). I hope that the race director does not work with this hotel in the future.
November 6, 2012
Rated 5 out of 5 by livinginatlanta This hotel has a great staff
I was there for a meeting,,the rooms are very nice,, the hotel it self is a little dated, but overall is an excellent place to stay !
November 1, 2013
Rated 1 out of 5 by Kim0421 Quality
Quality was terrible. Room was so hot and no one was working to fix it. Staff rude. Very dissapointed. Will neve stay there again!
March 24, 2014
Rated 5 out of 5 by Lacy This hotel has great amenities
Great location, ease of parking, professional staff who take their job seriously in serving the customer.
June 25, 2014
Rated 5 out of 5 by Italian45 Awesome
Great experience all around!! The front desk is the best I have seen in a long time!!
My room was spotless. Needs renovated though!
August 29, 2013
Rated 5 out of 5 by hornet21 Very Nice Hotel!!!
We had excellent stay, service, friendly staff. Many things in walking distance, mall, food and entertainment. Would stay again.
March 25, 2014
Rated 2 out of 5 by traveler Very mixed results
1. Staff Great
2. Facility and rooms old and worn
3. Rooms not clean
4. Restaurant needs improvement
5. Wireless very weak signal
February 18, 2013
Rated 5 out of 5 by Tox2014 Had a good time
The stay was very comfortable, great location
August 9, 2014
Rated 5 out of 5 by CraigF Nice Hotel
Located 1 minute from monument Circle. Close to downtown district near bars and nightlife
July 10, 2014
Rated 3 out of 5 by Marcellus Location, Location, Location
Located one block north of the city central monument, this Sheraton offers excellent access to everything downtown has to offer.
May 21, 2013
Rated 5 out of 5 by clean66 this stay was not a good one
I have been staying here for over 8 years for work and this was the first time I was not please with the ceanliness of my room.
November 20, 2013