Rated 5 out of 5 by Littlefish73 Great Location in Boston
We had a fantastic time during our stay in Boston. The hotel staff was very friendly and accommodating. As an SPG member, we were upgraded to a suite on the club level. Although a bit small, the rooms were well appointed and very clean. The view was AMAZING!
We used the pool and sauna as well as the club level happy hour and breakfast. Happy hour snacks were nothing special but breakfast was nice- yogurt, granola, pastries and fresh fruit as well as coffee, tea and juices.
One of the best features about the hotel was the location. It was connected to the Prudential Center so there's your standard mall but the really nice thing is that it's connected to the subway stop so you don't have to go outside to catch the train. It's also an easy walk to Newbury Street with really great shopping and dining. The concierge gave us great recommendations for dining within walking distance. I would definitely stay here on a return trip!
November 9, 2012
Rated 4 out of 5 by lrkr Lovely place to stay
I stayed on the 28th floor with access to the Club Lounge. My room was very comfortable with lots of space. The Club Lounge offerings were excellent! Having the mall right there was great along with the MTA stop for getting out and about. My only negative would be the bathroom - the room is so small that the door barely opens 90 degrees as it bumps into the tub.
March 11, 2013
Rated 4 out of 5 by GabeDavid Business Traveller
Good hotel for business travel to Boston
February 28, 2014
Rated 3 out of 5 by BJS1965 Did not live up to expectations
I expected the hotel to be comparable to other big city conference hotels. The Sheraton did not meet those expectations. The room was not all that clean, as evidenced by the very long hair that was on the phone keypad when I walked in the door. All of the brochures in the room were heavily worn and some had writing on them from previous guests. Dishes left in the hall by other guests were there for a good part of the day.
My biggest hassle was with the TV. Why would you have digital television when the signal strength is so low that most of the channels will not display. A big TV is great, but not if you cannot access most of the channels and the ones that you can experience signal problems.
Given the competition at the Prudential Center, I would have expected more from the Sheraton. So I was quite disappointed by my stay. Needless to say, I would have to recommend one of the other Prudential Center hotels for anyone attending a conference in that part of Boston.
December 18, 2013
Rated 5 out of 5 by Matamoros10 This hotel has an excellent staff.
From the moment we arrive to when we left, the hotel staff was extremlely friendly and accomadating. The front desk personnel were so welcoming,that it made one feel that evrything about the stay was going to be great, and it was.When we had a problem with the TV in our room, a technician arrived within five minutes of our call.
We will definetly return.
December 13, 2012
Rated 4 out of 5 by eddieG Thanksgiving "Turkey"
Returning to our room Thanksgiving night to find the bed still unmade, used wet towels still in the uncleaned bathroom was not what we're used to at a Starwoods property.
Best Guest Services could do is send up some towels.
Housekeeping did knock on the door around 8:30 AM Thursday morning while we werestill getting ready but apparently never came back.
November 30, 2012
Rated 5 out of 5 by Helenhmr Distraught Traveler Review
I am from Boston and live in California. My Sister recently passed away and Carly at SPG check in was so accomodating when I changed rooms - she knew I was upset and went out of her way to take care of me. She even called my room to make sure I was satisfied with the switch, I can stay anywhere in Boston and I always keep coming back to the Sheraton!!
September 19, 2012
Rated 5 out of 5 by MarMac Always the best! Home away from Home!
A wonderful place to stay in Boston..Why? Because it is just like being at home! You are welcomed with a smiling eager to please face! From check in to check out you feel special and they accommodate you as you ask. Stay at the Sheraton Boston, it is central to everything and its like being at home - very comfortable stay and attentive staff!
September 24, 2013
Rated 5 out of 5 by Karia84 This hotel is great!
The staff is very friendly and eager to help fulfill your needs. Comfortable beds and room.
February 21, 2014
Rated 3 out of 5 by inbounder13 Convenient
It's a convenient location for conferences and the staff is friendly and helpful, but the rooms are a bit outdated and the cleanliness could be improved upon. I had spots of mold in my bathroom, which isn't very professional, in addition to being a health concern. I don't mind that it's slightly outdated, but at least scrub your bathrooms of mold.
August 26, 2013
Rated 5 out of 5 by epharma Excellent stay-loved pet friendly experience
Had plans to visit Boston and extended stay when Hurricane Sandy hit us in Central Jersey and we wanted to get away from no power, no water, no heat. Was great that we could bring our dog. Staff was friendly. Hotel location perfect for Boston Conservatory and Berklee and Northeastern Univ. --not to mention Newbury Street shops and PRU and Copley.
November 7, 2012
Rated 4 out of 5 by TomC Overall good stay... but 1 complaint
My only complaint. The parking was too expensive. Your hotel does not validate the parking, so we paid the higher rate than the retail customers that park in the same lot. I found a parking lot next door with the same options for half the price. I would think that you would at least validate the parking for the patrons staying in your hotel?
September 26, 2012
Rated 4 out of 5 by Mike1318 Hotel was ok, staff polite, some issues
Hotel was nice, bathrooms very small, my room was not cleaned 2 days in a row and the beds were not made when I originally got there, TV was unplugged so I moved the dresser to plug it in and dust and garbage behind the dresser kind of bad. Hotel Staff was very helpful and polite. Be prepared to pay big city prices for any food or drinks.
September 12, 2012
Rated 4 out of 5 by john Great stay with minor Flaws
All in all the stay was great. Minor details need to be improved! Hallway getting to the room smelled musty and like body oder. The elevators did not work well and were very slow. The workout room needs more space and better equipment( weights and weight machines). And finally valet parking is extremely expensive (1/4 of the room fee).
August 21, 2013
Rated 5 out of 5 by PhilG23 My hotel of choice when in Boston
A quick subway ride to just about any place you'd want to visit in Boston.
The hotel was clean. My room provided a great view of the Charles River, MIT, Harvard and even Fenway Park.
Greeted by friendly staff, check-in/out was a breeze. The bartenders in the lounge were equally as friendly.
I would recommend the Sheraton Boston.
September 9, 2013
Rated 4 out of 5 by pcmaplanner Lovely experience!
Lovely hotel and excellent staff! I might suggest a full length mirror in each room,,,
The staff is excellent and the location is wonderful for conferences connected to the Hynes and guests seeking a wonderful downtown/Back Bay Boston experience
January 16, 2014
Rated 4 out of 5 by dontparkhere parking
I have stayed in just about every brand of Hotel all over the US and abroad and have NEVER paid so much for parking! I was not told the price or options when I arrived or I would have self parked! Also the 2 times I tried to get my car it took over 20 -30 minutes because there was not anyone working! I will Never stay there again!!!
October 3, 2012
Rated 5 out of 5 by Rod58 Staff was very accommodating
We have visited at this property for over 30 years. This years experience was the best!
The South tower was closed so we were upgraded to a nicer room (suite). Michelle at the front desk noticed that it was my birthday and also sent a a desert/fruit tray to the room as a surprise.
That is why we continue to come back.
December 21, 2011
Rated 4 out of 5 by MarkTexNYC Awesome Sheraton
No doubt this property is pretty old, but they've done an excellent job of keeping it fresh, clean and up-to-date. The property is huge and clearly a mother ship for conference-goers. Further more:
- Excellent views from the higher floors
- Excellent Club Lounge
- Express elevators to top floors
- Super clean
- Excellent location.
March 4, 2012
Rated 3 out of 5 by susanh124 Needs Improvement
My family and I stayed for a Saturday night. I have stayed at this hotel several times for business travel and am a loyal SPG traveler. This stay was very disappointing. When we arrived, our room was not ready (at 4 pm), despite the 3 pm check in time. We were given a "downgraded" room (lower floor). The reason we were given is that a platinum member was in the room.
Also, I had requested a crib when making the reservation, as well as again at check in, and refrigerator at check-in. After an hour, neither had arrived, so I called the front desk, and the crib arrived about 20 minutes later. 45 minutes later the refrigerator was delivered. Waiting for the crib to nap my daughter was a bit of an inconvenience, especially since I was told it would only be a few minutes when I checked in. Other hotels I have stayed at have had the crib already in the room, which to me, is a much better practice.
The next morning, we requested a 1/2 hour extension (late check out), and were told that they could not accommodate our request, even after I explained that our room was not ready when we checked in. Very disappointing.
This hotel in the past has provided a much higher level of service, and in my opinion, has deteriorated significantly. During past stays, I have received welcome notes from the manager, platters of snacks in my room upon arrival, and free drink coupons for the bar. None of this was present at the last stay, and customer service does not seem to be a priority anymore. Disappointing since this hotel is in a great location and an affiliate of a wonderful brand.
March 9, 2014
Rated 4 out of 5 by chief981 Different Strokes
In this world we live in, It doesn't matter where you spend the night, as long as the bed is comfy, But we REALLY enjoy the benefits of sometimes not going out into the world. Having the benefit of having all the things of home in your room. Mic and Fridge. A definite NEED! And a way to and from the airport would be excellent
September 13, 2013
Rated 5 out of 5 by edina36 annual stay in this hotel for past twenty years
Staff are outstanding and very friendly and helpful at all times. Breakfast only meal
I have sampled and it was delicious ,and plenty provided.
Decor changed since last visit, very contemporary,disappointed with new facility furnishings,
not in keeping with location and expected
level of hotel. the green color not a happy choice.
December 13, 2012
Rated 3 out of 5 by LCB2014 Plumbing needs major update
Toilets required 2-3 flushes every time. Shower knocked regularly.
Water was hot to the point of scalding and was slow to adjust.
February 10, 2014
Rated 5 out of 5 by jdog1 Great location/great hotel
Stayed here with my family for family reunion/75th birthday celebration. It was so great. Allowed everyone lots of choices. Lots of restaurant option. Pool was amazing. One room smelled of smoke and we were placed in a suite as a replacement. Very helpful staff.
January 2, 2014
Rated 4 out of 5 by PolkaDot WONDERFUL HOTEL
Our room was fresh and well appointed despite it being one of the smallest rooms in which we have stayed. Each hotel staff member was friendly, helpful and shared a smile. We would love to return since the area is so accessible to transportation and quality shopping and restaurants. Love this Sheraton!
November 21, 2013
Rated 1 out of 5 by Charlieboohoo Tired & unhelpful
I bookeda Club room and arrvived to be told the Club was closed but no change to room rate! I could however sit in the public areas should I wish to!! The rooms and communal areas were tired and the staff in the bar area rude. The clerks on the reception desk were less than helpful and perfuntory in tone and outlook. Grim!
December 10, 2012
Rated 5 out of 5 by Nanna47 loved this hotel
our room was spotless, comfortable and had any amenity you could want. front desk staff was extremely cordial, helpful and went out of their way to accommodate us. we will definitely come back to this hotel when we visit family in Boston. Anna on the front desk was extremely helpful and kind.
November 30, 2013
Rated 4 out of 5 by rjake13 Excellent check in
With the Red Sox winning the World Series, my wife and I wanted to stay overnight in Boston for the Rolling Rally Parade. I could not have been more pleased with the speed of my check in.I was actually offered an upgrade on my room, as well as being able to get late check out, all in a matter of minutes!!
November 3, 2013
Rated 4 out of 5 by BostonFan29 Rooms in desperate need of updates!
The bathrooms were very outdated. Toilets were what you'd expect to find in a truck stop. Cracked and old tiles in th shower and on floor and the closet and bathroom doors were way too narrow and old. Staff was tremendous!!!! The $5 voucher for not needing housekeeping is wonderful!!!! Love it!!
November 21, 2013
Rated 5 out of 5 by jack7490 Appreciated upgrade
Really appreciated the upgrade to a suite. After client visit, it was very nice to visit with family and enjoy Mike's Pastry dessert watching the skyline. Hotel staff was helpful and we really enjoyed our stay.
Won't eat breakfast in hotel restaurant again because coffee was undrinkable and prices were absurdly high.
December 23, 2012