Rated 4 out of 5 by PhoenixFun2 Great Hotel
I will be returning for a pleasure trip.
January 13, 2014
Rated 4 out of 5 by CPI2013attendee CPI 2013 Conference
Room was very nice, but disappointed that free WIFI is not provided in the rooms. Also, restaurant service was slow and food overpriced.
September 26, 2013
Rated 5 out of 5 by Cfinley Great; but please correct my bill!
A favorite hotel of mine but the desk clerk was uninterested in correcting the error on my room bill. Quite surprising for a starwood property.
September 24, 2012
Rated 3 out of 5 by spyracer All was good, except...
the room was great, but when i got in from my holiday party, i put in an order for room service for some food around 1AM. I called in to submit it, confirmed my room number. they told me the wait time was about an hour, and i was fine with that, sense it was late, and there were a lot of people coming in from the holiday party. so an hour and a half roles by and still no knock from room service, i called to check on my order, they said that "they just left i wouldn't be surprised if they where at your door now." so i waited for another half hour. called again then was told that an order was never submitted, at this point i was frustrated, so i didn't even bother. my guest still wanted food. so about 15 min later i placed another order for the same thing. got the same wait time, about an hour. and it actually came!
So over all the hotel itself great, but being told i never placed an order two hours after i placed an order, or not even being told about the error when i first called, in makes me think the staff maybe needs some help.
i was thinking about using Sheraton for my new years trip to San Diego, Ca, but i'm going to reconsider it now.
December 14, 2011
Rated 5 out of 5 by conferencegoer Very Friendly Staff
The staff at this hotel were amazing. They were genuine and concerned about the details of meeting one's needs. The food was fantastic too!
April 8, 2013
Rated 5 out of 5 by Lovely Very emjoyable stay
We enjoyed our time here from arrival to departure. The desk staff, bell staff, dining, pool area and workout facility were all excellent.
April 13, 2013
Rated 4 out of 5 by Psalms27 Don't take the $5 drink offer over housekeeping
When you arrive they offer you a $5 coupon (daily) for drinks in the lounge in exchange for not having your room cleaned on a daily basis.
January 7, 2013
Rated 5 out of 5 by Ernie5 A very comfortable stay.
My stay at this hotel was very comfortable from the room accommodations to the food and services. They pay attention to the details.
September 17, 2013
Rated 4 out of 5 by subfxr54 November booking
Hotel is ery good and staff is professional.
Valet parking is high for being a guest at the hotel. this hasalways been a turn-off to me.
December 2, 2012
Rated 4 out of 5 by BettinaLE This hotel makes me feel welcomed
Felt very comfortable there. It's my second visit. Enjoy the lobby in the evening, great gym and overall clean and friendly environment
August 16, 2012
Rated 1 out of 5 by NicknameASLA Fitness Center/Pool Area
The facilities for both the fitness center and the pool area were one of the best I have seen other than at a resort. Just wonderful!
October 5, 2012
Rated 5 out of 5 by Roadwarrior Hotel is GREAT for downtown business
Athletic facilities are the BEST. Pool long enough to swim and gym fantastic. Beds are so comfy - wish my own bed was this comfy.
February 25, 2013
Rated 5 out of 5 by LoriK EXCELLENT FOOD!
In addition to the excellent hotel experience, their restaurant has excellent food! Great happy hour specials TWICE a day, too!
July 15, 2013
Rated 5 out of 5 by FaithK33 excellent experience
Outstanding customer service, comfortable room, and great amenities. I will definitely go back to the Sheraton Downtown Phoenix!
January 23, 2013
Rated 4 out of 5 by John2649 Sheraton Phoenix
The hotel was very nice and comfortable. The only down side was that I ordered a pizza from room service that was really awful.
August 6, 2012
Rated 5 out of 5 by PeterPhoenix Awesome location and service
This hotel is very nice, attentive staff with excellent customer service.
December 16, 2013
Rated 5 out of 5 by Vero35 Awesome
Loved this Sheraton. Everything within walking distance, most comfortable beds, and club lounge food and staff were awesome!!!
September 6, 2012
Rated 5 out of 5 by Shorty1 Great service!
I was very impressed with the staff attentiveness to me while I stayed there. Very accommodating and friendly. Excellent stay.
September 12, 2012
Rated 5 out of 5 by Debbie12 This is a nice hotel
Comfortable, very clean and really nice people. I got the feeling that they would do whatever it takes to get something done !
September 22, 2012
Rated 4 out of 5 by Ecke Sheraton Phoenix
We flew to Phoenix for a wedding and stayed at the Sheraton. Staff was helpful when we needed. The green program is the best.
April 1, 2013
Rated 5 out of 5 by mario8 Beautiful
My suite and view from my room was excellent! The food was superb in the club room and restaurant and the service was 5 star!
February 13, 2013
Rated 4 out of 5 by wp10 Wonderful Staff, Wonderful Stay
The hotel staff was helful and friendly.
The hotel itself was clean and orderly. Everything I could want in a hotel.
September 16, 2013
Rated 2 out of 5 by Mansion Partner
This particular Sheraton needs to be updated. It's a bit shabby and does not live up to the usual Sheraton standards.
September 13, 2013
Rated 5 out of 5 by Sha17 Friendly Stafff
One of my favorite things about this hotel is the friendly staff. Everyone was very accomodating and made me feel at home.
February 12, 2013
Rated 3 out of 5 by Jackson60 Not a comfortable stay
Original reservation was lost, I was quoted three different rates during last minute reservations. Room was not clean.
August 24, 2012
Rated 5 out of 5 by Benbay7 Great place to stay!
What a fantastic place to stay! The hotel is convenient for all conference needs and located in great area of Phoneix.
August 11, 2012
Rated 5 out of 5 by joy01 location
This hotel is located right across the street from the Arizona Center! You can walk to the Convention Center as well.
August 23, 2012
Rated 4 out of 5 by Witchhunter visit to phoenix..conference
Green approach good. received bonus points.
On club floor but not allowed into club room for breafast and snacks etc
September 18, 2012
Rated 4 out of 5 by Referee2005 This hotel was extremely nice
This was a business stay. My wife attending the meetings with me. We both enjoyed our stay at this hotel very much.
October 22, 2012
Rated 5 out of 5 by Jeff250 Great hotel at a great price
This is a great hotel located downtown and within walking distance of the Arizona Cardinals stadium.
October 14, 2013