Rated 4 out of 5 by Cirrus23 Great property!
Really enjoyed the property, however, the staff were very rude and not in the least appreciative of my SPG gold status.
10. November 2012
Rated 4 out of 5 by ME2012 Needs
Hotel facilities are excellent and people are friendly and helpful. Just few issues on room services..
30. Oktober 2012
Rated 4 out of 5 by nud61 great location
We were quite delighted overall, however the lack of cups,and utensils were unavailable, this was a five star hotel exspected a cup and saucer at least.
The standard of room was ok but it could have been updated, however again, outside of that a pleasant and beautiful place to stay.
C & N. Roskruge
28. Oktober 2012
Rated 4 out of 5 by Mathprof Loved the eternity pool!
Eternity pool and floating "bean bags" were exemplary. Customer service throughout the hotel was also extraordinary. Everyone was so welcoming and warm, willing to help with most anything. Waikiki is a very busy area, though.
24. Oktober 2012
Rated 4 out of 5 by waikikivisitor great hotel but...
i had confimed late checkout and had 'do not distrub' on the door but housekeeping kept knocking to check when i will be out of the room. other than that, it is a great hotel to stay in waikiki area.
11. Oktober 2012
Rated 4 out of 5 by Gazza55 this hotel has great staff
We had a great time... The staff in the bar areas were fantastic... The variety of food was a little limited resulting in us dining elsewhere quite often
11. Oktober 2012
Rated 4 out of 5 by deno great features
staff very friendly
pools good for children
everything at your fingertips
great views from your room
11. Oktober 2012
Rated 4 out of 5 by vsixx great location! great pool! very noisy!!
The reasons I chose to stay at this hotel are simple: the location and the adult infinity pool. And while the room was clean and the bed very comfortable, it was incredibly noisy my entire 10-day stay. The walls are very thin, there is a large gap under the door so you can hear any and all noises in the hallway, I had to call security twice before they came up to address the kids running back & forth in the hallway, I could go on ....
9. Oktober 2012
Rated 4 out of 5 by Jimmy A good stay at a good hotel
Stayed at this hotel many times when I visited Honolulu.
The location is great, right on the Waikiki beach. If you get an ocean view room, the view is great.
The upgrade has been hit and miss.
The club lounge is very spacious and has a great view to the city and the ocean. The food offering could be a bit more versatile.
The late check out has been rarely granted even with platinum guests, even till 2pm. THIS IS FLAWED, as most mainland guests have late evening flight back to mainland, and would be great if they could stay till 4pm.
7. Oktober 2012
Rated 4 out of 5 by Gorzoom Bed too soft, wifi too slow, floor shaking
Bed too soft, wifi too slow, floor shaking
6. Oktober 2012
Rated 4 out of 5 by timyo58 Excellent Hotel
This was my first visit to Hawaii so I wanted to stay at a well-known hotel. After reading several reviews online, I decided on the Sheraton mostly for it's location.
Great hotel, great staff, great view. My only qualm is, as others have written elsewhere, the spotty WiFi service. I was only able to connect on the first night of my three night stay. With that said, I'd go back because everything exceeded my expectations. Thank you to everyone who helped us out.
3. Oktober 2012
Rated 4 out of 5 by orangcat Early morning noise
Our room was very nice. The view was awesome. But unfortunately the neighbors were terrible. I was awakened at 1:30 a.m. by slamming doors and loud yelling. I finally called "0" at around 1:47 a.m. and security came up to quiet them down. It worked; there was no more noise, but I couldn't get back to sleep until around 4! I was so disappointed. Other than that, everything was excellent as always.
2. Oktober 2012
Rated 4 out of 5 by Hawaiilove2012 Infinity Pool and more!
We enjoyed our time floating in the infinity pool- the best view and place to relax at the hotel.
I would like to give recognition to the sous chef (unfortunately, I can't recall his name).
We went on a fishing trip and caught a nice mahi mahi. Guy at the concierge desk was helpful at contacting the restaurant managers and between them and my husband they coordinated bringing the fish to the restaurant. The sous chef came to our table (at the Rum Fire) and talked with us about how we would like it prepared. He was very gracious and created a wonderful family style meal for us. The mahi was the best we have ever had but the experience was personal and memorable. We had my mom and grandmother with us (she is 83) and she said it was the best night of the vacation.
30. September 2012
Rated 4 out of 5 by Carrera2 Bring confirmation number
We frequently stay at this hotel as SPG Gold members. This time around we tried to check in around 9 pm desk agent was not able to find our reservation, turn out after contacting SPG our reservation had been canceled by SPG no explanation as to why . After one and a half hour of discussion we were given a room , not once did a manager come out to adderesse our dilema. As Gold members we felt we weren't given the attention that should have been given to a gold member. Yes we were given a room but nothing special for the inconviniance that we endured. I will say we love the hotel that's why we frequently stay there , but this time I question is this the way I want to be treated.
27. September 2012
Rated 4 out of 5 by Wook Sheraton Waikiki has great view and service.
Actually, I surprised that there was not a toothbrush and razor in my room. and I waited to clean my room until 3AM. so I decided to go tour of Hawaii and arrived back in 11AM. But my second day, I surprised seascape from pool is very great and kind service of lobby's manager. And I had a good time in VIP louge in 31 floor of Sheraton in the evening. I was so happy that my wife satisfied your hotel. because I decided to staty Sheraton altough my wife worried about expensive price. I knew the reason many people recommend to stay Sheraton to me.
I apprecied that you help us have good memories in Hawaii.
24. September 2012
Rated 4 out of 5 by Steph14 Outstanding
Excellent stay, outstanding stay, but having access to bathroom facilities in the workout room is an absolute must!
23. September 2012
Rated 4 out of 5 by Billy52 Best thing about the Waikiki is the location
we could walk to all restaurants that we wanted to. We used the gym daily but very frustrating to have the gym be on the 4th floor and no bathroom facilities...very unusual.
Housekeeping was lax...hair on the bathroom floor as we entered the room on the first day....carpet throughout the room and halls were dirty.
4. September 2012
Rated 4 out of 5 by Tm2554 This hotel is everything you want in a hotel
Thoroughly enjoyed staying at this hotel. It had lots of eating shops & shopping. The pool Area was very busy but still nice. Close to all other shops & restaurants & bars. Would highly reccomend this hotel
3. September 2012
Rated 4 out of 5 by Mike1952 Limited beach access, crowded pools
Very busy lobby area. Lack of on property dining. View from room (21st fl) was spectacular! Very clean and modern property. Plenty of elevators, no waiting. Resort charge is a joke. Basically you pay $25 (and tax on top of that) for unlimited phone service (who doesn't have their own cell phone) and a bottle of water. Pool is jam packed with kids, and the beach is too narrow. Great location for shopping and access to activities.
1. September 2012
Rated 4 out of 5 by Lissie25 Customer Service
Your hotel did a great job in terms of making us feel special. The partial ocean room was great and the staff were pleasant, thanks for making our vacation a memorable one.
1. September 2012
Rated 4 out of 5 by AlohaDavid Nice stay
I stay at the hotel two weeks every year. My last stay was the week of August 20th. The hotel seems full and the service was not a good as it normally is when I go there. The front desk seemed to be under staffed and the wait took a while. The food did not seem to be a good as in the past.
28. August 2012
Rated 4 out of 5 by Yogi05 Great location
Staff was very accommodating. Our room was upgraded from partial to deluxe ocean view upon arrival. Enjoyed the Infinity pool and nightly entertainment.
25. August 2012
Rated 4 out of 5 This hotel is excellent for family
We stay at Sheraton Waikiki for 6 nights. Our 4 yrs old son has a good time at Keiki pool and waikiki beach. We love Kai market restaurant, they have variety food for all of us. We leave your place with smile and best memory Thank you. We'll be back again.
25. August 2012
Rated 4 out of 5 by Desiree1022 Worth the vist
Pros: The location is excellent. The adult only infinity pool overlooking the ocean is amazing. Brittany and Fillipo (beach service) were excellent. The Edge food was very good. Concierge was very helpful. Cons: I found roaches at the pool and the coffee shop. I was almost hit by a flying pool umbrella. The cost of renting beach chairs is very high.
21. August 2012
Rated 4 out of 5 by Steele67 Hotel service and amenities are outstanding
The hotel is great -- top to bottom. The service all the way around was outstanding, the location could not have been better and the amenities were great. My only request is that you include dressers with drawers.
13. August 2012
Rated 4 out of 5 by mika1230 Shearton Waikiki
This hotel is in the heart of Waikiki with many things to see and do. Location is great
8. August 2012
Rated 4 out of 5 by WseikoW Good stay
Stayed at the property for 5 nights using points. was upgraded to ocean view ,on a low floor , it was suitable. Rooms are basic , nothing special , but adequate. "Native" staff was friendly, but the mainland staff didn't impress me.
Breakfast buffet has many options and is A++,30 bucks a head
If anyone is interested,my membership level is lifetime Gold.
31. Juli 2012
Rated 4 out of 5 by JOKE Very clean
Great pools and spa. Room was clean, fresh and bed was wonderful. Sound proofing walls were a plus. The hotel restaurant menu was very limited and not many options for a large family.
30. Juli 2012
Rated 4 out of 5 by jams Walls are way too thin
I enjoyed my stay at your hotel but the walls were extremely thin. I could hear the people next door having a normal conversation, the crinkiling of plastic ( I assume they balled it up to throw it away), and the movement of the hangars in their closet when they went for their wardrobe.I cold hear people in the hallway at all hours as well. This to me is pretty inexcusable. I understand hearing noisy neighbors who are rowdy and drunk, but this was normal noise that I could hear as if they were in my room with me! I also requested an ocean view upgrade, which was granted (partially). We were on the fourth floor and could hear everything going on in the pool, so I requested another room, which they couldnt accomodate. That was fine as the pool noise wasn't so bad but the club music going on til about 1 in the morning Saturday night was pretty dissapointing as well, especially because I had already requested to be higher up to avoid this but could not be accomodated. I believe that your hotel is nice, but if you want us to be "wowed" by something other than the lobby, invest in some non-connected rooms with thicker walls so that other guests can enjoy their privacy and sleep when their neighbors are conversating, packing, or even changing clothes. A walled bathroom would be nice too.
30. Juli 2012
Rated 4 out of 5 by lizzyjoy Great Hotel
Hotel was great - though I was only there for a night. nice upgrade, good facilities...only issue was that the wouldn't recognize my platinum status with the welcome amenity, because they said I'd booked through a 3rd party. However, I ALWAYS have to book through a 3rd party (company requirement)...and every other SPG hotel I've stayed at gives me the welcome amenity (gift, 500 points, etc)
2. Juli 2012