Rated 4 out of 5 by RALAF Very Good Service
The view from the club level is breathtaking. All the staff was exceptional. The day we were to leave the battery in our rental car was dead. We were headed to the airport to catch a flight. Someone from the hotel came to assist us within minutes.
May 30, 2013
Rated 2 out of 5 by Jasmine810 Not impressed
I stayed 5days with my family. The desk-staffs were not friendly, terrible elevators and noise leves of hallway (21F), peeling wall paper in bath, stained chair, was not impressed... oh, good customer service; asked to change dirty coffee machine.
May 24, 2013
Rated 3 out of 5 by Squig17 Hotel has great features
Centrally located, many amenities however the cleanliness of the common areas was subpar. Staff was very friendly but not very knowledgeable about specific areas of interest.
December 1, 2013
Rated 5 out of 5 by Vacationdeprived In the center of everything Philly
Great location; within walking distance of everything you want to see. The hotel itself was very nice and so was the staff. Most comfortable hotel bed I've ever stayed in. Will definitely use them again.
November 10, 2013
Rated 4 out of 5 by ADB1112 So, so
The lobby and most of the rooms lived up to the Sheraton standard but my guestroom was not all that great. There were a number of stains in the carpet and the shower head was not securely attached to the wall. Room 534 definitely needs some TLC!
November 30, 2012
Rated 1 out of 5 by Bree Horrible
My stay was not satisfactory. Blood was on our sheets (TWICE) even after guest services was called and changed our sheets. The breakfast was too expensive and very nasty. The pancakes were rubbery and the meal horrid. I'd never come here again!
April 16, 2013
Rated 3 out of 5 by MeOne Moderate at Best
Room had the smell of old stale smoke.
Room key needed exchange several times in one evening in order to function and still then security had to open door as lock/keys were malfunctioning.
Mary at the Concierge desk was great.
October 3, 2013
Rated 5 out of 5 by MrsRay5410 Great customer service
Check in was speedy and efficient, the staff was friendly. I was a little disappointed when I drove up there was no staff to greet and direct me to the parking garage. I'm not certain when next I'll visit but I hope that doesn't happen again.
April 11, 2013
Rated 5 out of 5 by Lefty3 This hotel is in a great location
I thoroughly enjoyed my 5-day stay at the hotel. The staff were exrtremely nice and welcoming. I haven't had as good an experience in a hotel for some time. The hotel is very conveniently located for walking the downtown Philadelphia area.
April 23, 2013
Rated 3 out of 5 by shweta room amenities and room service was below standard
Room amenities were really poor and the food that we ordered for dinner was cold and tasteless. With just one night in the city we were too exhausted to eat out. Had a poor experience at the pool too, way too small and no staff available.
March 11, 2013
Rated 5 out of 5 by MrTee Keeps Improving
Each time I stay at this property the level of excellence in all aspects keeps rising. Great staff, wonderful rooms, excellent service and food, outstanding location and the best views in town. Can't wait for my next trip to Philadelphia.
December 16, 2012
Rated 4 out of 5 by noguns pleasant stay
This time I got a room at the club level. And so at least 2 of the 6 elevators were out of service I never had to wait long for one. At one occasion my room wasn't cleaned and it only took me two attempts to get this resolved.
September 10, 2013
Rated 3 out of 5 by Liz73 Disappointed
I have stayed at this hotel previously and it was great. This time I was very disappointed.
The water in my room was not replenished. The TV did not work and the staff never refilled the coffee packets. Very disappointed in this hotel.
September 29, 2012
Rated 4 out of 5 by Rangerroy Staff was very friendly
My wife and I had a very enjoyable stay at your hotel. The staff was very friendly and courteous. The facility was clean and inviting.
December 10, 2013
Rated 4 out of 5 by betsy Hotel Staff are super friendly
Philadelphia's Sheraton Downtown's staff in the "Friendly City" live up to the city's name. I don't think that I have ever stayed anywhere where all of the staff have been so friendly. Thank you for taking care of my needs...
February 20, 2013
Rated 5 out of 5 by Jayhawk40 Great Staff
The staff at this hotel were helpful and informative with all questions that I had. Very nice and clean fitness center. The housekeeping staff were efficient and through. Was able to walk to a number of historic sites and musuems.
January 22, 2013
Rated 2 out of 5 by DN25 Old. Needs updating.
Must say the staff was very pleasant and helpful. The hotel however, is in need of some significant help. Old and stained carpet. Hallways in need of paint and upkeep. Thin towels. Just not pleasant and up to SPG standards.
August 14, 2013
Rated 5 out of 5 by Recie4u This hotel has great customer services
I was very impress with the staff at the front desk upon my check in and check out. It was a very smooth experience even with the lines long they moved swiftly and friendly to get the line moving as quickly as possible.
September 3, 2013
Rated 5 out of 5 by SoleMarathoner Wonderful room & Great location
Check in was smooth, excellent customer service.
The room was clean with an amazing view. Perfect location for all your Center City Philadelphia needs.
Overall, great stay!
November 18, 2013
Rated 5 out of 5 by MrTee Wonderful Staff
Everyone at this hotel seems dedicated to insuring one's stay is perfect. Great location, excellent restaurant makes staying here convenient and enjoyable. Would recommend this facility for all business and vacation travelers.
September 24, 2012
Rated 4 out of 5 by Guest1818 Great hotel, great location
The staff at this hotel was wonderful!! The only complaint I have is that they claim to allow you to reuse your towels if you rehang them but no matter what I did they replaced them everyday!!
October 26, 2013
Rated 4 out of 5 by 2Nasty R.Harden
The front counter staff was extremely professional and helpful. My room was not cleaned or touched the two days that I stayed.
The overall experience was good.I enjoyed seeing Philadelphia even if it was on a limited basis.
June 4, 2012
Rated 5 out of 5 by Hardin Beautiful hotel
It was my first time at this Sheraton,I am originally from mid west,and have stayed in other Sheraton,this one here has shown how excellent Sheraton is and I will continue to stay and enjoy The Sheraton all over the states.
December 31, 2012
Rated 3 out of 5 by Bigbri Average accomodations
Overall, the hotel is average. My room door was not very secure in that it took great effort to get it to latch so that I could lock it. While some staff demonstrated excellent customer service it was overall inconsistent.
February 20, 2013
Rated 2 out of 5 Wow
Dirty linens, non working TV, and rude staff from check in to check out made it a rough experience. Having worked in hotels in the past and traveling for ten years for work this was one of the worst experiences I have had.
November 19, 2012
Rated 4 out of 5 by AADE2013 Where's the wifi
Only complaint was the high cost of wifi. Most hotel chains that I have stayed at offer free wi fi. I expected more from a Sheraton. On a good note...had nothing to keep me leashed to my room!! Very comfortable beds!
August 11, 2013
Rated 4 out of 5 by OftTravels Very Nice
The price was higher than other hotels in Center City Philly, but worth it. The amenities in the bathroom were not fully stocked (only conditioner, no shampoo, lotion, or shave cream).
The bartender and staff are GREAT.
December 10, 2011
Rated 5 out of 5 by Steve091900 Above and beyond
Wonderful place, I would recommend this hotel to anyone staying in Philadelphia. We were here for the marathon, and they made sure all our needs were met. I'm already going to book my stay again for next year's marathon.
November 21, 2012
Rated 2 out of 5 by Sisters2 Needs Improvement For Price but Overall Ok
Hotel was still underconstruction, the bar area was nice. However, the bathroom sink and counters are very low, There also were some maintenance issues that was resolved my management. Not sure if I would stay again.
July 29, 2013
Rated 1 out of 5 by irngal This hotel needs to get act together.
I wasn't impressed. The first thing I saw when I walked in was an eye sore. A big crane in the middle of the entrance. When I went to get my room key for check-in, it turns out my information was incorrect in the SPG recognition system. All the trips I had taken weren't there. I get to the room there's a clanking noise. The following morning I ordered b-fast and checked 6:00-6:15AM delivery. They didn't show up. I had to go to front desk and cancel my order. It turns out, they don't start deliveries till 6:30am. (Why have a 6:ooam check box then?) Hallways were dirty with food on floor. Elevator took forever. Not sure if something was wrong with all 6 elevators. I was waiting 15 min in line to checkout. Only 1 person behind the front desk and a long line of clients waiting. The person in front of me was upset because of bogus charges applied to her room charge. No surveillance cameras on the floors, I felt very unsafe. There was no safe in the room or fridge. I had to go downstairs to store my valuables!! Very inconvenient. First and last time I will ever stay here.
February 25, 2013