Rated 2 out of 5 by TCG3 Not 4-Star worthy
Placed in tower across the street from lobby. Not convenient at all and somewhat poorly explained at check-in. Room was tiny!! No space to put anything. Along one wall was the TV (fairly nice), table, cabinet and chair. All parallel to one another and terribly placed. Bathroom was ridiculously small and difficult to get around in let alone with another family member there.
June 4, 2012
Rated 4 out of 5 by Klon Great room
The room was very comfortable. The bathroom was tiny - reminded me of Europe. The only thing that didn't meet my expectations was that the pool area was not kept up by staff. I was there at the end of the day and people had come and gone and there were towels and trash everywhere. I'm surprised that the three staff members standing in the area didn't have that attended to.
September 12, 2012
Rated 3 out of 5 by Shawn60 Room Mix Up
I was given a room, upon check in, that was already occupied. The #was printed on my card and when I tried to enter (fortunately) the key did not work. The occupant was disturbed by the noise at his door and opened to check on what was happening. Slightly perturbed, I returned to the front desk and was given the correct cards and different room number.
February 22, 2014
Rated 5 out of 5 by SusieZ Very Good Hotel
I liked savings from not having towels picked up each day. Was not able to lower temperature a bit.
May 27, 2014
Rated 5 out of 5 by Tracy4 Your Staff is Exemplary
My son graduated from college and we hosted a celebration at The Sheraton. Your staff provided service that was absolutely outstanding and made our experience very memorable. From the Food and Beverage department to the Front Desk, the staff paid extreme attention to every detail. We couldn't have been more delighted and thank you for making this event very special!
May 27, 2012
Rated 4 out of 5 by OkieGal First timer =)
First visit to Denver at this hotel, I loved it and would surely return. The room was enormous and cozy. The staff are very helpful and polite, especially with the extra coffee I requested. About the only downside is, I chose the option to go GREEN, opt for the Starwood points, but have yet to receive them. The meeting rooms are spread out, had a time locating them.
October 1, 2012
Rated 5 out of 5 Thank you
Thank you for having us at your hotel a few weeks ago. The service was amazing and the room was beautiful. My only suggestions is that the club level rooms, in my opinion should have a refrigerator and our shower wasn't clean but other than that, the staff was amazing from start to finish. We plan on returning again for New Year's Eve and throughout the coming year.
December 18, 2012
Rated 3 out of 5 by Giraffe01 Visit to Sheraton Denver Downtown
Took about 4 hours to get a requested Club room in the Tower but the room was tiny and probably no different to any other room except the robe, free internet and the promised newspaper I never received. Rooms in need of major overhaul and bathrooms aren't big enough to swing the "proverbial cat". 4 am fire alarm and having to walk down 21 floors didn't help either.
September 22, 2013
Rated 2 out of 5 by Gil123 Will not be staying again
- good staff outside of house keeping not coming the first day
- poor lighting by closet area
- wall paper peeling
- bathroom ceiling had severe water damage
- carpet appeared to have not been vacuumed in a while
- layout of hotel was extremely confusing
- room also smelled like a mixture of sweat and mold.
Sadly, This was an improvement over the first room I had.
January 7, 2013
Rated 1 out of 5 by JC64 Not Statisfied
Parking was not included in the $280 daily room rate. No hot tub/jacuzzi. Asked for directions to pool and went to it. Got there and it was locked. Took 15 min. Found out pool was closed all 3 nights I was their. No hot water on last day of stay. Took down my email address and said they would email bill, I haven't seen it yet. The sink drain made a gergling sound.
February 28, 2013
Rated 4 out of 5 by pja1 Nice location,great staff,some issues
Overall the hotel was good, but the room price was excessive,especially when compared to other similar style hotels is the same area. The wifi was complementary for the conference rate however was unreliable and I had to leave my room to work which was a great inconvenience. Staff were courteous and professional. House restaurants were good and reasonably priced.
June 27, 2013
Rated 4 out of 5 by cori Fun in Denver
Whether sunny summer or frigid winter, the staff at the sheraton denver downtown will warm your heart with excellent service and a great drink in Mix by Kim. My first gustroom had a broken heater, so I was promptly moved to another room, which was wonderful! The staff was very helpful and the hotel is in a great location for the 16th street mall and green space.
October 17, 2012
Rated 3 out of 5 Some small issues noted that need addressing.
My room constantly smelled of body odor after being serviced. And it wasn't a pleasant smell. It was one that lingered.
Also, on the third morning, my alarm clock "mysteriously" went off at 5 am, which was really inconvienient since I hadn't been sleeping well and this was the first night I had fallen asleep at a decent hour. I called the front desk to inform them about it and got accused of setting it myself and forgetting. I'm pretty sure I would remember, especially since I was in a room with two queen beds and it was on the nightstand of the side of the bed that I wasn't using. I was also left a message to come down to the front desk to leave a credit card for them to charge my room to because apparently they had lost everything that I had made my reservations with and checked in with. When I got to the front desk, I received blank looks as there was nothing wrong with my credit card that was on file. Very unorganized.
June 25, 2012
Rated 4 out of 5 by CJ2013 Mirror please!
This is a good hotel and I would stay there. But I would really appreciate a full length mirror. The rooms are smallish, which is fine, but I wish there were someplace near the door where they could put a full length mirror.
This is one of those hotels where there is a main building and a tower. Getting to your room when you are in the tower is a bit convoluted.
April 11, 2013
Rated 4 out of 5 by Willreturn Great Stay!
I would like to make sure the following people get recognized for their great work. Kristi from the Club Lounge was absolutely wonderful. I inquired our first morning if they had hard boiled eggs available which she informed me they did not, but went out of her way and made sure we had them for our second morning. As someone that works at a 5 star hotel in Chicago this was very impressive. Linda in Engineering showed us one of the suites as she was doing room inspections as we let her know we were in town booking our wedding. She shared a wonderful piece of information about the 16th Street design, that is is a diamond back snack. She was very kind and loves working for the hotel and shows in her actions. Abby in sales was very helpful in arranging our room block for our wedding in 2014. She has been very quick to respond to emails and requests and look forward to having our friends and family stay at the property next year.
February 10, 2013
Rated 5 out of 5 by Lottieda6 Great Hotel!
Wow, I loved it here! Rooms are quiet and very comfy!!! I had a room with a view of the city and just got an extreme value all around for the money spent. They are also super dog friendly here, too. My dog was greeted with a bowl of water and some treats at the bar! We will be back! Woof woof! : )
April 8, 2014
Rated 5 out of 5 by Berkeley Typical Sheraton
The room, hotel, and conference facilities were on par with other Sheraton Hotel's I've visited. All excellent. What makes the downtown Denver location special is the proximity to a safe pedestrian corridor loaded with food and entertainment options. This is an ideal place to stay and attend a conference.
April 3, 2014
Rated 1 out of 5 by sgail Very disappointing stay
I stayed at the Sheraton Hotel Downtown Denver, COthe room was very small, no firdge, no free Wi-fi in the rooms had to go to the lobby and did not give us notice that we would have to payer to self park in their parking garage.We will never stay at that hotel again. We didn't find out that the pool was under repair and could not be used until our second day.
January 22, 2013
Rated 3 out of 5 by Paularob1 Post New years eve stay
I stayed here with my two boys ahead of a trip to Breckenridge, nice hotel but really disappointed that the room constantly smelled like smoke, we complained about this 3 times and eventually someone came up and sprayed the carpet. We are due to return today for 3 nights and am really hoping it wont be the same...shame as the facilities and location are great
January 10, 2012
Rated 4 out of 5 by Techie This hotel lacks one of the most "common" free features
I was very disappointed there wasn't free wireless access in the rooms. I understand there was "limited" free wireless in the lobby but that was not very convenient. I was there to attend the country's largest Information Technology conference and we had to pay for wireless access in our rooms. My colleagues who stayed on surrounding hotels had free wireless.
November 12, 2012
Rated 4 out of 5 by Pamela53 Great stay
My room was great, though I think I'm allergic to the detergent they use on the sheets. Next time I'll bring my own pillowcases. Other than that, and there were only a few in my group of over 100 that had this issue, everything was wonderful. Staff was very helpful with our conference.
April 14, 2014
Rated 4 out of 5 by Jennifer24 This hotel was very comfortable
I came to this hotel for a conference and the location was great. It was walking distance from wonderful restaurants. The food/beverages/snacks served at the conference were really very good. The room was nice and comfortable and I slept well with the bed being very comfortable.
My only complaint would be to number the tower rooms and the plaza rooms differently as there was a lot of confusion among me and my coworkers because we were given unclear directions as to how to get to our room and we ended up at the wrong room even though the room numbers were the same. And then my coworker was woken up at 6:00 a.m. because someone in the same room number in the other side of the hotel ordered room service. Then to top it off, when she checked out the room service was charged to her bill. But aside from the confusion with the rooms, I would definitely recommend this hotel. It was quiet and comfortable. And the food served was great.
March 7, 2013
Rated 5 out of 5 by Karen2 Great hotel
This hotel was very comfortable and had many options. Rooms were quiet and beds comfortable.
May 24, 2014
Rated 5 out of 5 by cdrn 3 night stay on Club floor
We enjoyed our stay at the Sheraton Downtown Denver hotel very much. The room had great views and was very comfortable. The location was just what we wanted one the 16th St. pedestrian mall but also within easy walking distance of the Capital Building and other interesting buildings. There was lots to do right outside the hotel door. The Club was very nice.
August 6, 2012
Rated 3 out of 5 by 737823 Rooms smell like mold
Overall this hotel fell short of my expectations. The location was convenient for my business travel to Denver and the staff was friendly but the good news ends there. I was assigned a room on an SPG floor in the tower that had a strong mold smell. Rooms are the size of a college dormitory and in need of refurbishment. Better alternatives exist in the area.
January 16, 2013
Rated 4 out of 5 by Robbie1 Recent Stay
Considering that I was part of a very large convention, I was pleased with the way all the staff actually did their jobs. Unfortunately, due to some events not getting over until really late, the hotel restaurant was not ready or capable of taking care of an influx of very hungry people and there was no way we had the time to wait to be seated in The Yard.
November 7, 2012
Rated 4 out of 5 by cjt19 Solid hotel in the center of Denver
Convenient to sporting events. Close to convention center, shopping, downtown business. Decent shopping and restaurants on 16th Street.
May 19, 2014
Rated 2 out of 5 by ONKY This is the worst Sheraton I have ever stayed.
The hotel is not good. During my stay, my room is not cleaned in a day and not completely cleaned on a few days.
Also, I stayed for conference, and the conference provide free WiFi-access, however, when I checked-in the hotel, the staff didn't say the free WiFi and I asked for the other staff on next day, the staff provided me the WiFi free access code.
November 22, 2013
Rated 5 out of 5 by djw3 Spacious and Impressive
Went to a conference. The hotel is huge with lots of great space for meetings and presentations. The accommodations were good. Everything is connected so even if your room is in a different tower or section you do not have to go outside to get where you are going.
April 21, 2014
Rated 5 out of 5 by MBPC Great DOwntown Denver Hotel
This hotel provides excellent customer service and is very pleasing to the eye. Great location and the front desk staff is amazing!!
May 19, 2014