Rated 4 out of 5 by TNT2013 Great location and friendly staff
Our family of four enjoyed 10 nights at the Sheraton. The location can't be beat. LOVED how close we were to all the shopping and restaurants. Any staff we encountered were very friendly and helpful. The only room for improvement would be queen beds instead of doubles. All in all we had a great time and plan to return again!
February 18, 2013
Rated 2 out of 5 by Rayy locked out of room on the lanai
One evening we went out on our balcony and when we closed the door the latch dropped into place and locked us out there. It was fortunate that I had my phone. Security was able to let us back in.
Then that night the AC failed and we sweated out our last night.
A major downside of this hotel is the number of small children
July 24, 2013
Rated 4 out of 5 by United Facilities
Lots of elevators wait time usually good - but some needed more frequent cleaning/maintenance (info screens not all working, sand on floors), air con on some floors in elevator lobby was insufficient
Pool area didn't have enough sitting area for the number of guests.
Rooms were not as nice as the hotel level should suggest.
December 30, 2012
Rated 3 out of 5 by kozartorrance excellent location
Location was ideal. Adult pool was exceptional. It seemed that anyone could walk through the family pool and no one was checking if you were a guest or not. We were disappointed with the rooms, they are dated and in need of updating. The workers were very kind and helpful. The best thing about this hotel was the location.
July 16, 2013
Rated 4 out of 5 by jack26 Better than expected but resort charge
I was there with my fiance last week and I used my points for a stay but I found out that there were $31 resort fee that I had to pay which was disappointing because I was not notified when making reservation. Pool was good but the bar was little overpriced. Late check out was good but I had to change room in the morning.
May 14, 2013
Rated 5 out of 5 by JULIE GOOD
THE ONLY PROBLEM THAT I HAVE
WITH THE COMPANY I BOOKED WITH
I WAS NOT AWARE THAT I DID NOT EARN
STARWOOD POINTS BECAUSE I BOOKED WITH A THIRD PARTY.
THIS SHOULD BE MADE KNOWN TO
I BOOKED A TOTAL OF 12 NIGHTS ALL
AT SHERATONS AND ALSO I JOINED
MY FRIENDS AS WELL ONLY TO FIND OUT WE ARE NOT ENTITLED TO ANY POINTS
May 8, 2013
Rated 5 out of 5 by Lani13 Outstanding stay on Waikiki! A+ all the way!
From the moment we checked in until we checked out 2 days later on our "Staycation" we were greeted with such outstanding customer service that was neither forced or rehearsed. I wish I had more tokens to hand out to these remarkable employees. Mahalo Sheraton Waikiki for even treating your Kamaaina with the Aloha spirit!
February 25, 2013
Rated 5 out of 5 by LIVELIFEALOFT AMAZING EXPERIENCE
We stayed at this hotel back in December immediately before Christmas for our honeymoon. This hotel was AMAZING. As an ambassador guest I was upgraded to a Pulani suite. This room was one of the most amazing rooms I have ever been in. The entire experience was great, even though the hotel was at 98% capacity it never felt over crowded. The views from this hotel cannot be beat. We were on the 21 floor, and could see everything. The club on the 22 floor (I think) is also amazing. The food was great, not great for a club, but it was really good food. And the free beer and wine was also a huge plus. If you do not have an ocean view try to see if you can enjoy a sunset for the club at least once, it’s amazing. Also this hotel is very centrally located, and you will be able to walk almost anywhere. I also believe as a platinum member you can choose valet parking as your “welcome amenity”. This hotel was amazing and we plan to come back for another trip as soon as possible!
August 20, 2013
Rated 4 out of 5 by Pinky We will come again.
My one problem was that they wouldn't give me an extra roll of toilet paper as a back up.. I requested it twice.....in 7 days and it was never given to me so I took one off the cart in the hall. I do not understand why there wasn't one on the shelf in the closet and on the shelf in the bathroom at all times as a back up.
March 1, 2013
Rated 3 out of 5 by Drae Room & Noise
I was not happy about location of room on the week-end, when the front desk knows thier is live music right under me until after midnight, it would of been nice to let me know. I had to change the room just to get some rest. So I was not happy at all about the change of room or not being told upfront when I checked in.
March 12, 2013
Rated 5 out of 5 by Janne91 Sheraton Waikiki
I had such a wonderful experience at the Sheraton Waikiki. All the hotel staff met my expectations. George at Kai market was our server and gave my children toys to play with while we had our meal. That was so helpful for me because my son couldnt keep still. Also Derrick at front desk was very helpful checking me in.
April 7, 2013
Rated 4 out of 5 by Keaolhi Great amenities
Loved our stay...great ocean view room! Problem with getting the 2 beds requested & had to crowd 4 bodies in a one king bed room with a small roll away. Roll away took several hours & 3 requests to be delivered, though. Neighbors in the room next door were very noisy but didn't complain since our stay was so short.
July 16, 2013
Rated 4 out of 5 by Billy52 Best thing about the Waikiki is the location
we could walk to all restaurants that we wanted to. We used the gym daily but very frustrating to have the gym be on the 4th floor and no bathroom facilities...very unusual.
Housekeeping was lax...hair on the bathroom floor as we entered the room on the first day....carpet throughout the room and halls were dirty.
September 4, 2012
Rated 2 out of 5 by Bunnie04 Needs improvements
1) There was hair in my bathtub upon check-in.
2) The room was not clean - dust balls on the floor.
3) The grout in the shower was nasty/dirty.
4) Every time the air conditioning kicked in, it rattled for as long as the air was on. Made for hard sleeping.
5) They ran out of food at several of my business meetings.
January 22, 2013
Rated 1 out of 5 by DF32 Hawaii Disappointed
Lacked the size of amenities capable of handling the number of people at the hotel. Pool way too small as well as deck space. Pool services were ess than adequate. Guest room linens were sub par and dirty. Will nt return to this property nor recommend. Terrible value for the money. The pictures fooled me.
September 9, 2013
Rated 4 out of 5 by Lcdaga10 Overnight at The Sheraton Waikiki Hotel
Staff were very friendly from the check in line to the housekeeping staff. The view of Diamond Head and the ocean from our room was AMAZING. Easy access to the beach, the pool, restaurants, shopping areas, and my favorite is the mini grocery store in the lobby.
December 2, 2013
Rated 3 out of 5 by Binford72 Not enough staff at check in
Only 1 person for Gold/Platinum line. when i asked the guy at the other desk who was just standing there if he could help spee things up he said he was only able to help the regular line. Really? Not very good service. And he did not seem to be bothered by this. i waited 20 minutes while the regular zipped by.
November 13, 2012
Rated 1 out of 5 by scott4 Rooms were low quality
While the lobby is very nice and the location is excellent, the rooms do not even look finished. There was literally no furniture in the room other than a bed, desk, and tv. No drawers, no dressers. Wires exposed, and a tiny bathroom. You expect alot more from the pictures online. I was greatly dissapointed.
June 17, 2013
Rated 5 out of 5 by Aloooha10 Beautiful
Housekeeping staff are very flexible and efficient to our needs. Front desk is very pleasant, check in & check out was a breeze! Enjoyed the great view from our room. The food is delicious at the Edge. The Infinity pool & deck is very nice and comforting! This was our second stay & we will come back! Maholo!
July 17, 2012
Rated 5 out of 5 by RKRVM Staycation
This hotel has everything! Good mix of restaurants and stores to shop at. Kai Market seafood night is the best!
Two pools to relax at. My gf and I got the best massages at the Spa on the fourth floor. Great location right in the heart of Waikiki.
Staff and hotel exceeded our expectations. We will be back!
November 15, 2012
Rated 5 out of 5 by Ron57 This hotel made our stay
We felt going back to hawaii again this year was a bit of a compromise until we checked into the Sheraton Waikiki and experienced the service and true welcome we received. Stayed nine days and enjoyed everyone of them. The Club Lounge was a great place to meet new friends and enjoy the spectacular
March 4, 2013
Rated 2 out of 5 by MHYM need renovation
The room is too old and inconvenient. We had suite only one bathroom. Bath tub and toilet is the same room. If one use the bath, other have to wait for the bathroom. We also had a bad noise situation from neighbors. Whenever someone use the bath or toilet, it sounds. We could not have good sleep.
September 22, 2013
Rated 5 out of 5 by Ventimjj Family vacation
The staff was top notch. They bent over backwards to make us feel valued. This hotel is very kid friendly with a great pool designed for them along with one for adults. The lounge was a time and money saver as well. Overall this was a great hotel with all the amenities you will need for a family vacation.
September 1, 2012
Rated 2 out of 5 by DG0071 DG0071
Location excellent, Ocean view was great, Unfortunately was given a room with 2 double beds when should have been given 1 queen, made my romantic stay a bit uncomfortable, generally felt that if I wasn't part of a tour group I didn't matter to them, definitely come back to Hawaii but not stay here again.
May 26, 2013
Rated 5 out of 5 by Kehaulani Love the hotel and location
Hotel is perfectly located on the beach. My family age range 19-54 love all the amenities the hotel has to offer. We love the diversity of the hotel guests, the infinity pool, the beach and proximity to the hustle and bustle of Waikiki. First hotel choice always. Staff is always welcoming and friendly.
October 29, 2012
Rated 4 out of 5 Good hotel in Waikiki but pricey
It is a good hotel to stay but lacking all the personal touch. It is also relatively pricey. The hotel will charge an additional daily charge for the use of Internet in the room, a bottled water, use of towel, etc. it will cost an additional $32 per day on the top of the rate that you will be paying.
May 2, 2013
Rated 5 out of 5 by TonyT Great Hotel in a great location
The hotel has great facilities including the pool with it's slide - kids had a great time. It's also right on the beach so you can swim in the pool or the ocean. The room we had had a great view across to Diamond head. It is truly paradise my family and I had a fantastic time at the Sheraton Waikiki.
July 16, 2012
Rated 2 out of 5 by Luann not up to standards
Your staff try.....and I try to like this hotel because of the location, but after something like 6 or 7 stays, I continue to be disappointed in the amenties provided, the quality of the rooms, etc. This will unfortunately be my last time staying at the Sheraton Waikiki. I have quite simply given up.
October 18, 2012
Rated 4 out of 5 by nud61 great location
We were quite delighted overall, however the lack of cups,and utensils were unavailable, this was a five star hotel exspected a cup and saucer at least.
The standard of room was ok but it could have been updated, however again, outside of that a pleasant and beautiful place to stay.
C & N. Roskruge
October 28, 2012
Rated 4 out of 5 by Nevertoreturn Wonderful Beach View
Great position on point and has therefore best views and most sun. We has amazing views from 25th floor of Waikiki. Rooms and common areas are a bit tired and need refurbishment but it did not detract from the experience. The hotel is also very centrally located. I would definitely stay there again
May 22, 2013