Rated 4 out of 5 by Moe2014 Comfortable
The room size is comfortable and the separation of the bedroom/living room is quite convenient. The music in the atrium is VERY unpleasant. You can hear it in the room and the atrium is so loud that you can't even enjoy the music. The carpets throughout the hotel are very dirty.
August 5, 2014
Rated 5 out of 5 by Grindel57 Great aesthetics
Liked the interior design of the hotel and the suites.
August 4, 2014
Rated 4 out of 5 by 1946Comm Good location/reservation processing
Everyone was cordial and professional. However, I was disappointed when I did not receive an invitation to the evening cocktail hour as I am an SPG member and used points for this stay. When I questioned the attending desk clerk that afternoon about the absence of the invitation he noted that the reservation on the hotel's computer showed I had booked the lowest price room and there was no apparent indication that I used points or was an SPG member. When checking with his manager, he was advised that I should have been extended the invitation for the evening happy hour. Something appears to be wrong with the reservation processing.
July 21, 2014
Rated 4 out of 5 by Araujo Close to airport
Internet inside of room 718 did not work (inside of the bedroom)
I end up using my phone all times. I stayed in another room on 8th floor on a past and internet did not work either. For one night only it was fine. Breakfast was good and Monica was very helpful. Celina from front desk as well.
Shuttle to the airport is reliable and on time.
April 14, 2014
Rated 5 out of 5 by Angela2014 Love this hotel
I enjoyed the suite style rooms perfect for my son and I. I could sleep in one room and he could watch TV in the other. As always the Sheraton has great beds :)
August 1, 2014
Rated 5 out of 5 by FloridaNative1 Good Value Airport Hotel with Great Staff
I've stayed here dozens of times over the years and am rarely disappointed.
The hotel has a tropical atrium with large palms and rushing waterfalls making for a relaxing place to have a meal.
The staff is always very friendly, professional and welcoming. The front desk and restaurant staff and management really understand the concept of hospitality. They make me feel at home each time I visit.
The rooms are all suites with a separate living room with work station and mini kitchen with fridge and microwave. The Sheraton Sweet Sleeper Bed always produces a good nights sleep.
As an all suite hotel, they can't provide a me with a Platinum "upgrade" as all rooms are virtually the same. They do however provide Platinums with a voucher for their Monday through Thursday "Suite Reception", an open bar with snacks and a voucher for the breakfast buffet.
The hotel, while very comfortable, could use an update, but that is more than offset by the welcoming staff and good value for an airport hotel. That said, it's highly recommended. There are also two large shopping malls and plenty of quality restaurants nearby.
July 15, 2014
Rated 2 out of 5 by patriciafla Problem stay
Although the facility was attractive & the staff responsive, we had a housekeeping problem during the our stay, that ruined the visit.
July 30, 2014
Rated 4 out of 5 by TCVA TC
The staff was quite responsive in handling a miscommunication I had during the reservation process.
July 30, 2014
Rated 5 out of 5 by Nandin77 Flexibility!!
We enjoyed our stay at the Sheraton Suites Tampa Airport Westshore, just an excellent service that exceed our expectations!!, Thank you!!!
July 29, 2014
Rated 4 out of 5 by joeblackhorse12659 This hotel has a perfect location
The front desk staff very professional, just only our room have some spot with mildew in the bathroom, the room was in perfect shape and clean, thank you for your attentions.
July 28, 2014
Rated 5 out of 5 by Shatera21 Will always stay at this location
Preferred Hotel when visiting Tampa...
July 29, 2014
Rated 4 out of 5 by xmxsummer Good for a free weekend
My family and I were going to a 3-day Convention down in Tampa from the 25-27 of July. Originally my mother and I were the only ones that were going to stay over because we had an assignment. In the end we all stayed over for the weekend and I used my points for the stay.
The staff was very friendly and it only took a few minutes on the phone a couple days before to upgrade the room to sleep up to 6 people for no extra charge. The hotel was very nice and the room was what you would expect it to be since it seems like a hotel primarily used by business people needing to stay over somewhere.
There was a charge for the wireless (10$/night) however didn't mind paying it since, as stated before, I used my points to pay for both nights and after we checked out and left I discovered they actually waived the fee, so that was a nice surprise.
The coffee that came in the room was free, but the water was $4/bottle, we had our own water so it wasn't a big deal but something to note.
Over all the stay was decent and I would stay there again if I had the points to do so. It's right across from a mall though we didn't get a chance to see it, and it close proximity to other shops and restaurants.
July 28, 2014
Rated 5 out of 5 by Tampa2014 Great stay
Lovely hotel! Comfy bed, friendly staff, great food and clean environment. Large, well arranged suites. I would stay here again. Thanks and keep up the great job!
July 26, 2014
Rated 4 out of 5 by Shoptrip Very comfortable, great location
Overall our stay was very pleasant.
Hotel was very nice, room was spacious and comfortable, the location was excellent, staff were friendly, helpful and professional.
The wifi needs help...couldn't actually recieve it in the bedroom part of our room...but the wifi was good in the lobby area (were it was free!), and the bar didn't seem to have a great selection of alcohol, but apparently this was a temporary problem.
Also, there was an indoor pool, but nowhere to sit outside which was a shame.
Overall, we would definitely stay here again..
July 19, 2014
Rated 4 out of 5 by MDtraveler59 Good location and adedquate facilities
Close to airport, good facilities and pleasant staff
July 24, 2014
Rated 3 out of 5 by Wetfeet Drain was clogged
I didn't enjoy standing in the shower while the drain was clogged. Not a great way to start your morning.
July 22, 2014
Rated 3 out of 5 by MK2014 Air conditioning unit needs repairs
The whole hotel is freezing & damp! Room
Was frozen & could not get it to a higher temp. We were told opening the circuit breaker to turn our room's unit off completely was the only cure for the cold. A/C was off all night. Room never did get warm.
July 20, 2014
Rated 5 out of 5 by TimothyHouston12 Very Surprised with how nice this hotel was.
Excellent! I was surprised with how big the rooms were.
July 21, 2014
Rated 1 out of 5 by Sc1320 Old and dirty
I booked a king room with separate living room. which ended up being room 701. First thing I noticed when I entered the room was how muggy it was. I set the thermostat to 68 and went to get my things from the car. Once i got back to the room i noticed the floor was sticky in the living area and the outlet i plugged my laptop into did not work. I found the breaker box behind the door covered in dust with a breaker off. I turned the breaker on and the outlet worked fine. Next i checked out the bathroom, the toilet seat and ceiling had hair stuck to it, at least 10 pieces between the two. The bathroom door was missing the latch and the hole was filled with thick dust. The king bed was rock hard and creaked loudly with any movement. After about 2 hours i decided the AC did not work but it was late and i did not want to switch rooms. I had to take everything but a sheet off the bed because if i covered myself with anything more i would be sweating. The openness of the center of the hotel amplified all the noises of the 8 floors and made it impossible to sleep. I fell asleep about 230am and had to wake up at 6am. Another thing to mention, if you are over 6'5" like me your head will rub the ceiling in the shower which is filthy.
July 20, 2014
Rated 5 out of 5 by terriw1 Wonderful staff and Hotel
I love the setup in the room I was stayed in,,the bed and pillows very soft but yet firm,I really enjoyed my stay here and will return in a year or so. The staff was very nice and helpful.
July 14, 2014
Rated 3 out of 5 by Gina13 Nice room, great location
Our room on the SPG member floor was large and well-equipped. A bathrobe and two free bottles of water were provided, which was a nice touch. Location is great, near shopping, airport and stadium. Good workout machines...if they were maintained. Two of three elliptical machines not functioning. Indoor pool had way too much chlorine. We could not use it because it burned our eyes just standing near it. Too bad because it would be a nice way to relax on a rainy day. Breakfast buffet in St James restaurant was very nice with lots of healthy options.
If they fix the workout equipment and adjust chlorine level in the pool an extra star is deserved.
February 25, 2014
Rated 1 out of 5 by Internet Internet Charges by Device
I will NEVER stay at another Sheraton hotel. The charge for 24-hour Internet access for the room was listed as $9.95 per day. When we checked out after two days, our Internet bill was $99.50. They charged us $9.95 for every time we logged on. I called the hotel and they said this was in the fine print. It's a charge of $9.95 per device per day. That's even impossible since we only had 4 devices adn stayed there less than 48 hours. The max charge should have been 8, not 10. What a rip-off!! $99.50 for 2 days of Internet access.
October 7, 2012
Rated 5 out of 5 by cc6580 Quick Weekend Girls Night Out
The hotel was great, we were only there for one night but the beds were extremely comfortable and very nice and clean. My only complaint would be the breakfast which was sub par. We had breakfast coupons but if we would have had to have paid almot $40 (for 3) for a limited buffet breakfast that did not taste good we would have been much more upset. This is a great hotel, it's a shame the breakfast was no where near the same level.
July 7, 2014
Rated 5 out of 5 by Lo36 Very enjoyable stay at Sheraton Suites Tampa Westshore!!
Sheraton staff was outstanding and approachable, always ready and willing to assist in any way to make sure our stay was an enjoyable one. Neyo and Thabani, were very professional, energetic, and pleasant when we checked in, and set the tone for a great five day stay. Will definitely use Sheraton Suites again!!
July 8, 2014
Rated 5 out of 5 by Red53 The room was extremely clean
We stayed here for one night and the room was extremely clean! That is an absolute must for me! Yassamine and Brunny...2 thumbs up to you for your housekeeping skills!!!!
July 8, 2014
Rated 5 out of 5 by phoenix1414 Refurbished; great location; pet friendly
I travel to Tampa often and have stayed in this hotel several times over the past 8 years. It was challenging staying during the renovations, but well worth the wait. The refurbished rooms are great. Upper floors (SPG?) are hardwood. I usually travel alone (except for my dogs) for business, but the 2 room suite would be excellent for multiple people or a family. The rooms have all the amenities you could ask for: fridge. microwave, lounge area, large workspace, 2 TVs. The bar is decent. Breakfast is so-so (it's a hot breakfast buffet, but overpriced for the quality of the food). Front desk staff and housekeeping is very friendly. I would recommend this hotel and stay again.
October 23, 2012
Rated 5 out of 5 by Room302 Pet Friendly Hotel and More!
The hotel accommodated us and our dogs very well. There is no pet fee which is awesome and the front desk customer service was excellent. The suite was very spacious and clean. Nothing to complain about.
May 27, 2014
Rated 2 out of 5 by CCBIII Entire Property Needs Renovation
This entire property needs a renovation. It is run down and the A/C units in the rooms are old and problematic. I had to be moved after the A/C unit in one room could not be fixed due to malfunction. Even after the guy fixed it (worked for 2 hrs) the air return was left dusty. There was evidence on the ceiling of ongoing problems with the unit. They could have moved me before I unpacked and reported the AC problem the first time. I asked for the Manager on duty to come up and look at the dusty air return grill and water damage on the ceiling, but the Manager only called the room and said the GM was gone for the day and she would take the room out of service. The new room they put me in was better on SPG level, but the bathroom walls and ceiling had visable damage that had been painted over. The bathroom had poor lighting and the mirror was very degraded. Even the restrooms on the public level have signs of damage on the ceiling that has been painted over. This by far the worst Starwood property I have ever stayed in. I would never go back here.
July 2, 2014
Rated 5 out of 5 by Sukie10 comfortable bedding
My family and I enjoyed our suite. I was very comfortable for a family of 4. The sofa bed came in handy to accommodate our son.
June 30, 2014
Rated 4 out of 5 by FloridaNative1 One Critical Flaw Mars Good Tampa Airport Hotel Value
I live one hour north of Tampa and this hotel is one of several in Tampa that I use when I visit for meetings, concerts and flights. Over the years, I have stayed at the Sheraton Suites Tampa Airport more than 20 times and am therefore quite familiar with this hotel.
The Sheraton Suites Tampa Airport is one of the best hotel values in the area. The rooms are large and comfortable, it is usually well-priced, and is well located and with unique features as noted below.
The hotel is very well located - a 10 minute shuttle from the airport, right off the Interstate and near the junction of several highways, 5 minutes from the most upscale mall in Tampa, 30 minutes from Clearwater Beach and 15 minutes from downtown Tampa.
The hotel is at least 20 years old but completed a major renovation last year, including the rooms, atrium and lobby area. The hotel is 100% non-smoking and therefore does not smell gross. The rooms are all suites, with a work/entertaining room with semi-kitchen when you enter and a decent sized bedroom with a comfortable heavenly bed and flat screen TV at the back.
The central atrium is notable and quite nice. The rooms surround this area and there are large skylights at top which allow the tropical plants below to thrive. Throughout the atrium lobby area, there are a series of waterfalls, boulders, streams and bridges that wind through the foliage. This, along with the all glass, "viewing", elevators are the best features of the hotel.
There are a few minor flaws that mar this property - lighting could be better in the bathrooms and parking, especially late at night can be hard to find.
The issue I regularly find most problematic at this hotel, however, is with the over-softening of the water. No one likes the slimy, slippery feeling with over-softened water where you can't seem to wash off the soap residue. This is not the normal state of Tampa water supply, as none of the other airport hotels I stay at have this issue.
This is particularly a problem at an airport hotel, when you are rushing at 5:00AM to catch a flight, you don't want to take a 25 minute shower to wash off the soap residue OR leave for a day of travel with itchy soap residue on your skin. (Like I unfortunately had to do today.) I usually take a 5 minute shower - the hotel could save thousands of gallons of water a day (and improve the guest experience) if they removed the excessive water softening. I like this hotel and hope they can end the water softening to improve the guest experience.
With the exception of these few flaws, the Sheraton Suites Tampa Airport remains one of my top choices for a good value in Tampa Airport hotels.
July 30, 2012