Rated 5 out of 5 by Shewho5516 The Park Lane is always like visiting an old friend
We have stayed many times at this hotel in London. It's location is absolutely perfect for our needs with Green Park and Hyde Park so close. We love dining in Shepherd's Market
and having the convenience of the underground stop at Green Park. The parks are always so beautiful and we just love strolling through them no matter what time of the year we arrive in London.
The staff is always wonderful with Richard, the head concierge, absolutely first rate! He can find the hardest tickets in London and the greatest restaurants! He is a true treasure.
The buffet breakfast is also wonderful. People come to the Park Lane from all over the world and the restaurant tries very hard to have something available for everyone.
The cleaning staff is also very thorough. I wish that the Starwoods organization would see fit to renovate this much deserving hotel. It is at a point where the carpets and a lot of the furniture need updating. It is always exceedingly clean, just old. This is not a problem of the hotel itself but with the Sheridan corporation not doing the proper thing. I much prefer this hotel to LeMeridien
or the new W, but some of that has to do with the wonderful history and location of this particular property. It is rather like a beautiful woman that is slightly beyond her prime but you love her anyway despite her flaws! I wouldn't dream of staying anywhere else in London.
30. November 2013
Rated 5 out of 5 by Roy50 Right where you want to be.
Great location, wonderful staff. You will not be disappointed.
25. November 2013
Rated 5 out of 5 by Makeuptiffy Perfect location and feels like London should
The hotel is charming and beautiful. It's close to everything but not crowded or over stimulating. I loved it. I would and will go back as soon as possible!
22. November 2013
Rated 5 out of 5 by ErickWa Great stay at the Park Lane London
Ideal location in central London and on the Tube from Heathrow, great prices, wonderful service - will definitely visit again
14. November 2013
Rated 5 out of 5 by ed1055 Great Location
Great location, excellent service. Concierge was very professional and she was always greeting me by my last name.
At the reception Andrew was nice, professional and smiling all the time, he checked in and checked out, and he was polite and he looked very sincere ( two thumbs up for him). The breakfast was good, and the servers excellent. The room service great. Dinner at Citrus was bad, I did not like the food. I complained with the restaurant manager about this.
10. November 2013
Rated 5 out of 5 by TRISHie High Tea
We arrived on Halloween afternoon and decided to have tea in the hotel. WOW the pastry chef outdid any of our expectations. We enjoyed the music provided by the harpist and the attentions of the staff (we had requested no seafood). Quick walk to underground, bus steps away. Large clean room with older details. Use the concierge as the are great. Will return!!!
6. November 2013
Rated 5 out of 5 by MDFLORIDA Excellent Stay
The staff is very courteous, the room spacious (suite level), and very clean. They really made me feel special.
5. November 2013
Rated 5 out of 5 by Anne55 Wonderful, charming hotel
We loved our visit to the Park Lane Hotel and would love to stay longer next time! This hotel had old world charm and made our stay memorable.
1. November 2013
Rated 5 out of 5 by panther77 Great Location & Staff
Excellent and personal attention from the fine staff at this wonderfully located establishment.
1. November 2013
Rated 5 out of 5 by jlhv GYM across the restaurant
Everything fine, just would be nice to jave the gym near elevators (rooms) with no need to people cross ther estaurants.
28. Oktober 2013
Rated 5 out of 5 by K2you Great stay, Great location
When we arrived, well after the 3pm check time, we were told we'd have to wait about a hour for our room. So we had a beverage and an amazing fruit bowl in the Palm Court Lounge. My husband checked back after about 50 minutes and the same woman told him it would be another 10 minutes after looking at her watch and nothing else. Like she was just making this up. Once we arrived at the room, we were dumbfounded. We were supposed to have a "guaranteed" executive king room which I paid extra with my Starwood points. The room was so small that there would be nowhere to put a rollaway bed for our daughter who was possibly joining us the last two nights, --as was supposed to be noted in our reservation--. When our luggage arrive just moments later, via the wonderful Dennis R --porter or concierge? still don't know--, he too stated this was not what we should have. In fact, he pointed out that it was a queen bed and not a king! We went back to the check in desk where there was another woman, Vergonya --hope I'm spelling it right--. And she too seemed a little miffed about the whole thing. In fact, it was just then that I even realized the first woman did zero in welcoming me as a gold member. Well, this was So very remedied by wonderful Vergonya! She started over, apologized, welcomed me as a gold member, offering me my choice of welcome gift, etc. Dennis took us up to the correct room --which probably was ready for us originally, ugh--, and what a huge difference. It was lovely and so spacious! From here on out, EVERYTHING was perfect! Location is great. Dinner at Citrus, breakfast at the other restaurant, just wonderful. The concierge team was great. They were able to get us our fast-pass for the London-Eye, which was the one thing I forgot to purchase before leaving home. In addition, they helped us navigate the "Tube" and we soon felt like Londoners. Housekeeping was great. Always leaving extra towels after we asked the first day and even leaving an extra water occasionally. In case people don't know, a tip goes a long way. Room service was awesome. One evening we just wanted something light and didn't know what to order, when the man on the other end --forgot his name-- suggested a tomato soup that was to die for. Two mornings we had room service so early because of tours, and the gentlemen that brought those, were so quiet, I didn't even hear them come in! When my husband did wake me, there was such a beautiful table set up, that I have no idea how I couldn't have heard them. Very respectful. The one thing we forgot to do, was give our "parting gift" to Dennis R on our way out as he helped us in the cab. We even called from the taxi when we realized it was still in my husbands pocket and no one would/could take a credit card payment and give him cash. I still have the 20 GBP bill I would love to send, if I know it will get to him. Please let me know. What a GREAT place to be!!
27. Oktober 2013
Rated 5 out of 5 by welsh Home from Home
It's all about the staff at this hotel. It's very classic London hotel kind of the Downtown Abbey of hotels. Duty Manager Andrew has to be the best in the business nothing too much trouble before I arrive he ensures all is as it should be. The Manager and Front Desk manager always come and say "Hello" particularly if there's rugby being played somewhere. Warmest of welcome's from Concierge to Palm Court staff particualry when they get to know your name!!
18. Oktober 2013
Rated 5 out of 5 by airporttravel Excellent Service
Second visit to this Hotel. Excellent staff and very nice Studio Suite. Nice selection for breakfast. All staff very courteous and professional.
13. Oktober 2013
Rated 5 out of 5 by DaveSid Nice Hotel in a Great Location
We just got back from a stay exploring London and the Park Lane was a great place to stay for this. It is centrally located to many of the main attractions and we walked to many of them. The Tube is nearby and there were many cafes to choose from nearby.
The staff were friendly and helpful and the room was clean and comfortable. While we did not spend a lot of time in the room or at the property, we were able to drop by throughout the day when we needed to because of its central location.
10. Oktober 2013
Rated 5 out of 5 by Jazz13 Great Location
The Park Lane Hotel was a great stay. Great staff. It is in a great location, the subway systems (tube) is just a few blocks away. Many local attractions are within walking distance. My only negative reviews are, that we had no view from our room, but considering how noisy the street traffic is during certain hours, I was fine with it. My room was not a five star room.
10. Oktober 2013
Rated 5 out of 5 by Mickie1963 Great location
Management was excellent and very accommodating.
2. Oktober 2013
Rated 5 out of 5 by DisgruntledinLondon London Sept 28-30
I am a platinum guest and I was assigned a room about the size of a closet. The room was badly in need of renovation and I felt very uncomfortable in the room. I will not stay in this hotel anymore and I am questioning whether I will even stay at Starwood hotels anymore if the conditions of their hotels are so poor.
1. Oktober 2013
Rated 5 out of 5 by AH82 Great Location and Friendly Staff
The location is perfect for exploring London while enjoying a break from the crowds. Located about a 15-minute walk from the hustle and bustle of Piccadilly Circus, the Park Lane is along side a beautiful (great for strolling, people watching, or a jog).
The staff is extremely helpful and accommodating. We enjoyed an upgraded room and the platinum breakfast. The concierge assisted with tickets and transportation - going above and beyond to help secure tickets "forgotten" in the U.S.
23. September 2013
Rated 5 out of 5 by MountainJ Understated Elegance - refreshing in an otherwise brash new world
I was somewhat reticent to book a stay at the Park Lane Hotel after reading a number of scathing reviews. However, my own firsthand experience was quite the opposite. The place has an understated elegance that many brash souls used to eating in faux-marble designed MacDonald’s or zipping through neon-lit modern airports find hard to appreciate. The room I had (6th floor) was large and generally well appointed – the only quibble being that the light switch to the bathroom was to the left of the right opening door...
Having been brought up in a relatively opulent country manor in Surrey, I found the bathroom’s classic design very reassuring. Sure, the taps don’t have dual-flow, but as I wrote, everything doesn’t need to be regressed to the functional blandness of a fast-food outlet. The bed were comfortable and the sheets crisply clean and ironed. The towels, equally spring-fresh. The staff were some of the most competent and pleasant - without being sycophantic, I have come across.
My guess is that a proportion of the people who have complained about their stay here are those that really could not afford such near-upper class style, but splurged all they same. Having done so, they were then hyper-sensitive to every perceived blemish to “get their money’s worth”, without realizing elegance and the latest high-tech gizmo are anathema! I will certainly return... And the location saved hours and a fair chunk of change on Tube and taxi rides...
17. September 2013
Rated 5 out of 5 by Mandy63 This hotel has style and character
We found this hotel to be very clean and comfortable,decorated in a lovely art deco style.The rooms were presented well and very inviting. Towels and linen were crisp and white with a good choice of toiletries.The staff were obliging and helpful at all times. We were pleasantly surprised after reading some negative reviews. We struggled to find any fault any where in the hotel. Great location and ideal for getting around. We will recommended this super hotel and definitely re visit in the near future.
2. September 2013
Rated 5 out of 5 by Marge65 Great staff.
The concierge staff made finding London's highlights easy. Plus they got us a great dinner reservation. Room service was prompt,
26. August 2013
Rated 5 out of 5 by FrequentTraveller59 Fantastic stay
The Hotel is rich in atmosphere, spacious and comfortable suites and helpful staff.
Our stay has been wonderful and I any persons of Hotel staff that have taken care of us with kindness, cordiality and competence.
Mr Roman ( Reception & Guest Relation Manager) Miss Giovanna (Front Desk & Reception) and Mrs Pot (Restaurant Bracewells ,had a part in making our stay unforgettable.
. Thank you very much!
26. August 2013
Rated 5 out of 5 by Helen731 Pleasantly Surprised
After reading the reviews I have to say I wasn't expecting much but when I got there I was over the moon. Yes the rooms are a bit old fashioned but that was part of the charm, not everyone wants high tech but it was clean, the beds were crisp, well made up, good quality and a pleasure to sleep in, isn't this what its all about. The decor of the hotel was amazing especially the seating area. My biggest criticism would be that we wanted to order drinks after hours in the bar area and ended up having to order room service, going to the room to receive it and then bringing it back down but that was a small price to pay for a great experience.
16. August 2013
Rated 5 out of 5 by RocMon pleasantly surprised
This hotel is conveniently located within walking distance to several prime tourist sites and full of helpful and polite staff (mostly).
10. August 2013
Rated 5 out of 5 by Sanchez2013 Above and Beyond
This was our first trip to London. First of all the hotel locations is fantastic. The hotel has easy access to the buses, subway, taxies, restuarants, shopping and list goes on. The hotel is luxurious and beautiful much better than I expected. The staff always treated us with a smile and respect. They went above and beyond to make our stay memorable. The hotel has any employee, Nelson, room service that ensured that our request and more were met.
8. August 2013
Rated 5 out of 5 by MegaFrank41 Superb in every way
It starts with location and The Park Lane Sheraton is superbly located for visitors who want to see downtown London and all its wonderful attractions. One can walk to The Tower of London, The Eye, The Abby and end with a walk through Green Park and St. James....along the way they can stop and see Churchill's War Rooms of WWII.... what a day! And the best part you end at your hotel...which has the finest overall staff of any hotel we have stayed at in London...food, pub, Tea Room are all excellent...and, importantly, the consignor's are very helpful....
4. August 2013
Rated 5 out of 5 by jps71 great experience
I came here for my girlfriends birthday. The staff did an excellent job helping me make a special weekend for her - from the upgraded suite, to the amenities in the room. Loved our stay.
Wanted to say a special thank you to the entire staff.
4. August 2013
Rated 5 out of 5 by PAtraveler55 The staff at this hotel are helpful.
The staff at this hotel are very friendly and businesslike. The platinum breakfast was very good, especially the country ham. Concierge was very cordial and helpful. I love the location which is near green park underground and bus stop. Business facilities are available for printing. I always stay at this location when visiting London. Hard Rock Cafe just a few doors down the street.
3. August 2013
Rated 5 out of 5 by Peter25 Great Stay!!
My stay was phenomenal. The service was great, the room was great, the location, etc.. No complaints.
31. Juli 2013
Rated 5 out of 5 by OMJ59 Great location, great hotel.
I was a bit concerned reading previous reviews of the hotel. The concern was completely uncalled for as the hotel and our rooms were excellent. The hotel is an older hotel and the rooms have the flavor of the era in which it was constructed, with many modern updates.
The location was fantastic as we were walking distance from the Green Park underground station which connects one anywhere in London. Buckingham Palace was a short (5 minute) walk through Green Park, and we were fortunate to be in London for the birth of Prince George Alexander Louis. Needless to say, being so close to the palace was a plus.
The shops of Oxford Street and Bond street were also a short 5 minute walk, as well as Piccadilly Square and Trafalgar Square-10 minutes away. Harrods was also a quick 10 minute walk. Everything was basically at our doorstep.
The staff was extremely attentive to our needs, and Stuart at the concierge desk assisted us in a number of tours during our stay and is to be commended for his efforts.
To sum up, my family and I were very pleased with our stay and look forward to staying at the Sheraton Park Lane when we next visit London.
29. Juli 2013