Rated 5 out of 5 by QD2015 I love the Sheraton Hotel, Excellent Service always!!1
TREVON(BARTENDER), AND BEN AT THE FRONT DESK WERE EXCEPTIONAL. THEY WERE EXCELLENT WITH PROVIDING GREAT CUSTOMER SERVICE. THE GENTLEMEN IN THE EATING AREA WERE GREAT AS WELL.
September 4, 2014
Rated 3 out of 5 by Kinfolk Complimentary or not
First let me start by saying, when I made my reservations I was told I would be charged a $100 deposit, the day before arriving. I was okay with that, until y'all froze my account for the whole stay. Do what you say will be done. When people make reservations let them know what will be done instead of them wondering what is going on with their account. Second complaint, when you say complimentary, I want complimentary. I could not get on the intranet in my room nor in the lobby. I was told by the desk clerk that I had to make a deposit of $50 a day to use the intranet. To me that is not complimentary, what you think. (Kinfolk reunion room 1701)
July 28, 2014
Rated 5 out of 5 by Rodney68 Clean, Comfortable and Quiet
We were there on a very busy weekend in the hotel. There were pets on the floor and very large dogs in neighboring rooms. Once we went in the room, you never would have known it though. The rest was peaceful and quiet!!
September 3, 2013
Rated 5 out of 5 by Jktailgater JK
The King Suites in this hotel are a great place to stay.
September 4, 2014
Rated 5 out of 5 by Covex Location, Location, Location!
I can highly recommend the Sheraton Suites Galleria for ultimate convenience when attending functions/exhibitions at the Cobb Galleria. Not only is the hotel within walking distance (or a 2min shuttle ride) to the Galleria but it is conveniently situated next the the Cumberland Mall which offers a wide variety of Shops and excellent Restaurants.
The hotel itself is comfortably furnished, staff are all extremely friendly and eager to please. The recently refurbished spacious rooms and comfortable beds are a welcome sight after a long day at the Galleria!
June 12, 2014
Rated 5 out of 5 by Gail942 so much nicer than your average hotel
THe suite enabled us to enjoy two days and nights in Atalnta. Clean, spacious, comfortable.
September 4, 2013
Rated 5 out of 5 by Patrick59 One Night in Atlanta
Enjoyed the stay. Right by the mall for easy shopping.
August 27, 2013
Rated 5 out of 5 by Adventure707 Friendly Environment
My stay at Sheraton Suites Galleria in Atlanta, was very pleasant. I look forward to staying in that property again, whenever the opportunity arise for me to be in Atlanta. The hotel rep. were very friendly and pleasant. I requested an extra accessary for my room in the morning, to my surprise it was delivered to me in less than 10 minutes, and my room was on the 12th floor. I am so impressed with the services I received during my stay. This is a top class hotel.
The only downside was you have to pay to access wifi. Most hotels I have stayed and visited offered wifi as courtesy to their guest.
November 4, 2013
Rated 5 out of 5 by caminokid Great location for dinnning and shopping
We stayed with the Sheraton suites Gallaria during our wedding anniversary and had a great room and a great stay.
They honored my service with a goverment rate and complimentary parking. The hotel is very well mantained and the rooms are spacious and clean. We will definitely recommend to all our friends and family. Great location for shopping and dinning. Adjacent to Cumberland mall.
June 30, 2014
Rated 5 out of 5 by Sinamon314 Wonderful time with Family
It started with the front desk, the staff was so warm and inviting. They told us to call if we needed anything. We were there for a Wedding so we were bound to need something. This was one of the best experiences I had ever had at a hotel. Rooms were fabulous. The food was exceptional. The pool area had been renovated and it was wonderful-indoor and outdoor.
July 1, 2014
Rated 5 out of 5 by DiamondAccent The Hotel/Staff was totally AWESOME!
The website doesn't do this facility justice. I was so impressed I called back to Birmingham to tell my family and friends what an awesome experience we had at your facility!
July 8, 2014
Rated 2 out of 5 by Mat1h This hotel is in need of renovations
When I checked in, and arrived at my room, I was disappointed that the carpet and decor was from the 1980's era. Some paint on the trim was peeling. The bed was the only nice thing in the room. I logged into the Internet and noticed the hotel charges $9.95 per 24 hours of service. I called the front desk to see if being an SPG member would give me complimentary Internet and was told no. The next morning, I checked my account and noticed they charged me $39.80 for my few hours online. I had to argue with the desk clerk who finally reduced the charge to $9.95.
November 20, 2011
Rated 1 out of 5 by Mario sheraton suites galleria- atlanta
I was very upset with the service we recieved. We made our reservations months before to ensure a good room. When my wife, my 8 month baby and myself got to our room it smelled horrible like the room had not been cleaned in a long time. I explained it to the person who had given us the room to which he replied sorry thats all i got and that he could send a cleaning guy up with an air freshener which did not change anything the smell was still there. At 11:30pm, when i told him the smell was still there. He said if we didnt like it we could go to another hotel. Horrible service to treat afamily with a 8 month baby that way. How would anybody that was treated that way ever visit that hotel again or recommend it to friends and family..
March 24, 2013
Rated 5 out of 5 by GrenadineandCoke Awesome Service/Great for Extended Stay
I have been staying at this hotel for the past 4 weeks and their excellent customer service is the reason I will be staying here for the remainder of my time in Atlanta. I chose this hotel due to its proximity to the mall. Everyone staff member has been very helpful. Someone was there to greet me every morning and every night when I returned (it's the small things that you come back for). Due to my hectic schedule, I ordered room service almost every weeknight and Isaiah went the extra mile to assist me by providing me with excellent recommendations on things to do in Atlanta. I highly recommend staying at the Sheraton Galleria (and ordering room service or sitting at the bar and enjoying and football game while having a delicious drink).
November 25, 2013
Rated 5 out of 5 by Karljai Love the Sheraton Brand
For those that love the Sheraton brand as I do the Sheraton Suites Galleria in Atlanta will not disappoint. It is located in a great area (right next to cumberland mall) other shops just right up the street. Theu are finishing up a update to the hotel adn the room are beautiful. You just can't miss staying here.
August 24, 2014
Rated 5 out of 5 by PastorDavid Wonderful Staff
The staff are wonderful. My wife and I took the opportunity for a getaway of relaxing, shopping and dining out. The staff, especially Jule, went out of their way to assure that our stay was great. Everyone we had an experience with from the front desk, to the housekeeping and restaurant personnel were friendly. They made you feel that they genuinely cared about your comfort. The complementary breakfast buffet in the restaurant was very nice. The food was good. The lady seating us paid attention to detail offering us black napkins because we were wearing dark pants. Overall, we had a great experience.
July 28, 2014
Rated 5 out of 5 by L18M 4th time
This is the 4th time that we have stayed at this Sheraton. The staff are wonderful. It is the perfect location as it is close to the highways and downtown. The shuttle will take you anywhere that you want to go within 3miles of the hotel. The rooms were just update. We will stay there again next year.
June 9, 2014
Rated 5 out of 5 by Mike59 Great, quick stay
Booked this property at the very last minute using my SPG app and must say I was very happy with my stay.
I arrived maybe an hour after I booked and was warmly greeted by a very professional gentleman who obviously took great pride of the property.
He explained that as a Platinum I had complimentary parking as well as a free breakfast. I declined the breakfast as I was leaving early and he then offered a free beverage in its place. Very customized service!
The room was clean, modern and I could feel carpet was soft underfoot. Great access to plugs on the bedside table which had both USB and 110v receptacles.
Next time I am in Atlanta I will stay longer and check out the restaurant and bar
July 20, 2014
Rated 5 out of 5 by Liz44 Wonderful Stay
I always stay at this hotel only because they really take care of me, I drive from Texas to Atlanta and I usually make it in time for check-in. This week, drove straight thru and I call and the hotel an everybody was so nice, they found me a room to early check in, I was so tired when I got in town the manager check me in so fast.
I will be back in April getting really to book my stay there again.
March 18, 2014
Rated 2 out of 5 by johnson1954 Improvement Needed
After having a bad experience with a Sheraton Hotel in Greensboro, NC, I decided to give it another try. Well this hotel was not much better. The key cards for the elevator and the parking garage did not work. They advertise getting extra points for not doing a thorough cleaning of the room, but when you call for towels, you need to do it a day in advance it takes them hours to bring towels. I was there for my sons graduation. They offered a shuttle to the convention center, however this was not well organized. You ask at the front desk for the shuttle, but other guest just come down and get on the shuttle and because you asked at the front desk, you get left standing. my stay was again a joke. I am not happy with Sheraton Hotels. I don't expect anyone to address my concerns since I am still waiting for someone to address them from my 8 day stay at the Sheraton in Greensboro, NC.
August 11, 2014
Rated 1 out of 5 Customer Service Robots
I did not have a great experience at this location, upon Check-in I was given a complimentary Breakfast buffet coupon, but was only issued 1. I told them that my wife was also present with me and requested another coupon, but was told no, I was only given one coupon. They were very robotic in explaining away why I could not get a coupon for my wife. Guess customer service skills only work on actual humans, not these robots that were acting like humans, guess they could not put themselves into my experience. They deserve a bad rating for this alone, won't even go into the rest of the bad experiences.
March 10, 2014
Rated 5 out of 5 by crevtr65 Loved my stay
Very well maintained hotel.Staff was very nice.I only wished that the parking and internet access in the room was free.I really enjoyed my staff .I will stay again when I plan my next trip.
May 4, 2014
Rated 4 out of 5 by BIggooner Good for business
Comfortable hotel with nice sized rooms. Handily located near Galleria and Cumberland malls - good restaurants nearby. No changing facilities at pool is a little odd - but at least there is a pool. Overall good value and comfortable.
August 15, 2014
Rated 4 out of 5 by Birdman618 Fitness center needs new equipment
I stay periodically at this hotel and keep hoping the fitness center equipment, more specifically the elliptical and treadmill machines, will be replaced/updated. One elliptical was inoperable and the other sounded like it was ready to fall apart. The incline feature on one of the treadmills was not working. Other than that, a pleasant stay.
December 4, 2013
Rated 1 out of 5 by bashaman No southern hospitality here. Accounting mess up too!
Was disappointed with my stay here. They never showed much hospitality and everyone seemed really dull about being there.
In addition, they still have not resolved or called back with the complaint I had for accounting to resolve my bill.
Will not recommend staying here if you can find some place which is more convenient.
December 31, 2012
Rated 1 out of 5 by Visitor5 Would not stay at this hotel again...
I love reading reviews on hotels, but I rarely write them. This hotel needs a review. The pics online are very deceiving. The hotel lobby was playing hip hop music when we arrived, no bell man, the hotel is REALLY old, I had my two small children wear socks while in the room at all times b/c the room (especially the floor!) did not seem clean, no hot water at the sink by the frig, the frig was so old it was falling out of the cabinet it sat in, the couch cushion was so old it was inverted and I asked for extra towels the first night and it took them over an hour to drop them off (I had asked them to bring them over quickly b/c we were putting our children to sleep)...I had to call two different times to ask for towels. In addition, there was a stain on the clean sheets they had on our bed, which is not acceptable. Overall...hotel is really old/dated, not incredibly clean, staff is semi helpful and I would not stay again or recommend this hotel. Very disappointed...
January 17, 2013
Rated 3 out of 5 by Emkay17 Fitness center was terrible
The cardio equipment appears not have been maintained AT ALL. Seems like no one is paying attention - there is even still a Lance Armstrong poster on the wall! The treadmills and eliptical machines were literally rusty making them nearly impossible to use. Which was a shame in an otherwise nice facility.
November 14, 2013
Rated 5 out of 5 by Rosie1960 The staff at this hotel are very professional and accommodating.
My children and I enjoyed our 8 day stay that this hotel and will be returning.
August 15, 2014
Rated 2 out of 5 by Guest1027 Hotel Rooms Need to Be Fully Renovated
Typical Sheraton room. Great location...short walk to mall and easy access to highways.
My primary issue with the hotel is they claim the rooms had been recently renovated, unfortunately, they do not appear as though they were. They may have swapped out a counter and a TV, but all in all it looks like the same decor, fixtures and furniture that they have had for the last 10 years (visited the hotel in 2002). Rusty door jams and hinges, old/dirty light switches, stained walls and curtains are not what I want to see when I am staying at any hotel especially not a Sheraton. If you are going to claim the rooms have been renovated, actually do it!
July 26, 2012
Rated 3 out of 5 by opoulard Great staff. Rooms very noisy due to outside traffic noise
Great staff (welcoming, professional). Great location (offices and restaurants nearby, mall, easy city center and Buckhead access).
Poor breakfast (quality, choices). Rooms very noisy due to outside traffic (no matter which side of the hotel one will stay in - no double-pane windows anywhere).
August 9, 2014