Rated 5 out of 5 by Canada123 they fixed everything!!
Yesterday, when I checked in, i received a horrible room with steep stairs dividing the bathroom from the bedroom and a very odd layout.
Today, the very kind staff moved me to a normal room--great high ceilings, quiet, good size, very clean, everything great. While I didn't like the original room at all, staff were fantastic in listening to my complaint and making it right. Great work sheraton.
April 8, 2013
Rated 5 out of 5 by Andy8 This hotel meets all my needs
Travelling in my profession this hotel provides everything I need. Very comfortable bed and pillows, fridge and kettle, good shower and toiletries, windows that open, a safe and overall very clean as hotels do vary! The gym is very good as well. And finally staff who are extremely polite and accommodating. I look forward to my return soon.
March 31, 2014
Rated 4 out of 5 by LauraLondonUK Pelikan Hotel Hanover
Great building converted with the rooms with lots of character and they are different from each other, great plus if you have to be here often.
Good offer in the fitness centre with plenty of machines and help from the staff.
Good sauna facilities and staff very helpful.
The only downside is that there are not bars around the hotel and the hotel bar has restrictive times
May 27, 2013
Rated 2 out of 5 by Hank Terrible Room...
I stayed in room 320... very Small bed.... stiff hard bed. My neck and back is still hurting from the hours i rested during my visit( to Cebit).... i had to go to down on the stairs everytime i needed to use the rest room.... emagine how hard is that if you are half asleep.... I couldnt wait to leave to another hotel in Brussels (my next stop....)
March 17, 2012
Rated 5 out of 5 by bobaustin Great Hotel
Wonderful room, high ceilings, full of light.
Great service from friendly hotel staff.
Excellent restaurant perhaps the best meal I had in Hanover.
Convenient - a block from the metro stop.
March 7, 2013
Rated 5 out of 5 by Rodras I loved the style of the hotel
This is something to remark, I am used to go to the Sheraton hotels around the world, and most of the times I find a sober hotel, old fashioned but this one in Hannover is absolutely great.
May 23, 2013
Rated 4 out of 5 by BenofJune Highly Professionals at work.
From the moment you step inside you have special feeling for the building it`s history and the city.
The staff is highly professional all our needs were fullfilled.
June 17, 2013
Rated 5 out of 5 by markl65 Comfortable, clean, and quiet
Very nice hotel for business travelers looking for a nice place to stay outside of Hanover. Staff is pleasant and helpful, and they serve a great breakfast.
September 25, 2013
Rated 5 out of 5 by Flyer71 Mr Eckleben
I thoroughly enjoyed my stay at the hotel.
The facilities are modern , the staff is friendly , helpful and knowledgable and the hotel is in a good area.
August 27, 2013
Rated 4 out of 5 by Essam Hotel has good location
Location is good and quiet place
Little far from the city Center but is good
Room is small not for family but ok for one person only
March 12, 2013
Rated 5 out of 5 by evudlee Highly recommended
It's just simply a perfect hotel, with perfect personnel, location
February 26, 2014
Rated 4 out of 5 by JNA1 Interesting property, friendly welcome
Terrific property, imaginatively converted into a comfortable, stylish hotel
September 8, 2013
Rated 5 out of 5 by Paris2011 GDNÄ
Friendly reception as always, feel at home
September 24, 2012
Rated 5 out of 5 by Alex71 Very good
Wonderfull hotel with great rooms.
October 24, 2012
Rated 5 out of 5 by Paris2011 Hannover
Everything was very good!
February 2, 2013
Rated 3 out of 5 by FloFromFrankfurt The good, the bad, the ugly
Couple things to say:
1. Entry from Parking Garage: You have to follow a complicated path through a tunnel, up an elevator, across a "bridge" to get to the lobby. After 2300, the door from the bridge to the lobby is closed for "security reasons". You only learn about this once you get over the bridge. You then have to walk back all the way, then up the ramp where you drove your car into to get to the front entrance of the hotel. This is pretty absurd, and the worst thing is that they only tell you about the time that the door closes when you reach it, not where your long path begins.
2. Food after 10:00pm. Restaurants are closed by the time; room service and limited menu at the hotel bar are all you get. Worst: limited selection at bar was even more limited last week at around 2300: None of the salads, none of the burgers were available anymore.
3. Room Atmosphere: Some kind of "smelly" material (plastic? cloths?) has been used in the setup of the room. The room had a certain smell and it wasn't very natural or nice.
4. SPG: I'm platinum; no presentation of local amenities at checkin, probably just got the points without choice. No room upgrade.
Verdict: Very nice building, interesting location, amenities and service really not up to the level.
December 1, 2012