Sheraton Suites Houston Near the Galleria

  • 2400 West Loop South
  • Houston,
  • Texas
  • 77027-4204
  • Estados Unidos
  • Mapa

Tarifas y habitaciones

Cerrar

Niños por hab.

Esta información nos permite identificar las habitaciones que mejor se adaptan a su grupo y prepararnos para su llegada.

Vea los términos y detalles de las habitaciones para obtener información sobre los cargos por camas plegables o personas adicionales.

Política del plan familiar

El hospedaje para los niños de 17 años o menores es de cortesía en las camas disponibles en las habitaciones. Se pueden cobrar cargos adicionales por camas plegables para niños y adultos.

Política de edad mínima

Los huéspedes deberán tener 21 años o más para poder reservar una habitación. Se requiere presentar una identificación con fotografía en el momento del registro.

Rated 3.7 out of 5 by 231 reviewers.
Rated 5 out of 5 by VERY COMFORTABLE BED GREAT COMFORTABLE BED, GREAT LOCATION IN THE GALLERIA AREA. I USUALLY STAY AT ANOTHER STARWOOD PROPERTY IN THIS AREA, BUT I WILL BE RETURNING HERE.... August 8, 2014
Rated 1 out of 5 by Wet mattress Our room was upgraded, since we're Gold, to the club floor. We unpacked and got ready for bed. My wife laid on the bed, and it was wet and smelled of bleach. We called the front desk, and they changed rooms. But, they didn't offer to help move us. The manager on duty offered us more points. It wasn't handled professionally and we won't be staying here again. We checked out and we slept great at another Starwood Hotel. August 2, 2014
Rated 5 out of 5 by very comfortable with great service We stayed for a total of 3 nights. 2 nights we used points/cash. We liked it so much that the 3rd night we paid full AAA rate. The front staffs were very nice and helpful. They waived our parking fee for Auto with wheel chair parking during our stay. The room was so spacious with the suite set up (refri. was a bonus). The bed was also very comfortable and the room was nice and clean. On our 3rd night stay, we were also given free buffet breakfast, which was excellent with value. We loved the location and will come back for sure if we are in the area again. Overall we had a very pleasant stay! January 9, 2013
Rated 4 out of 5 by Edago42 Excellent as always and consistent in providing good service. July 31, 2014
Rated 4 out of 5 by Hotel is great, but smelled stale smoke in the bathroom I have stayed at this hotel many times. Overall, the room is great. However, on my most recent visit, I smelled stale smoke in the bathroom of my non-smoking room. If I had not checked in so late, I would have requested a room change which I am sure they would have accommodated. July 25, 2014
Rated 5 out of 5 by Great staff, especially in the Wild Plum. We checked-in late in the evening and the front desk was very helpful. All six rooms were ready for us and provided in a timely manner. Rooms were clean and well appointed. In the Wild Plum, Julio R. was probably ready to call it a night, as the bar was empty. He quickly excepted are group as it continued to grow larger. He was polite and professional. Beverages and food just the way we expected them. Julio was an important element to our experience and the main reason for me taking the time to complete this review. Thank you, Julio. December 23, 2013
Rated 1 out of 5 by Stay somewhere else!    Thank you for the response, however I am not confident in a resolution to this issue.  I have stayed with the Starwood group twice & it has failed half the time.     The front desk staff was severely lacking, the valet providing us with profanity and telling us they hate dogs upon arrival was an extremely bad first impression!    The soap at the bathroom sink had been used & placed back in the plastic, the pool was dirty not that we could even get into it because it was locked.     There are a lot of items that need to be changed at this location. The only pleasant experience that I had staying with the Sheraton was the actual cleaning staff. They did a Tremendous job when we asked for the room to be cleaned and for new non down filled pillows.  February 5, 2012
Rated 2 out of 5 by Hotel is dirty and worn Common area carpets are old, dirty and worn. First room had a stale smell, dirty carpet, and a 1980s era couch that had huge stains and was sagging so badly that it couldn't have been sat in. Requested a second room which was only marginally better. Couch was in better shape but carpet again was dirty and the large number of smudges on the mirror suggest that it hadn't been properly cleaned in quite a while. Swimming pool was way too small for a hotel of this size. Had planned to swim but with only a dozen or so guests, the pool was already stretched beyond capacity. Even if it had been possible to swim, we would have been hesitant given the murky condition of the water. Perhaps the worst and most disappointing stay in a Sheraton (or any other hotel) in years. We will NOT be back. July 18, 2012
Rated 3 out of 5 by need lots of improvement 1. check in line sometimes could be long, not honnoring the gold/platinum memeber line 2. when I made gold member, system did not recognize it even after 3 weeks 3. amenities are old, most of the time the drain is slow 4. internet is very slow and confusing, there were 3 wireless available, keep changing, no body explain which one guest should connect to. can not use it for business, worst ever in any hotel from my experience. Here are the goods: 1. friendly staff 2. good location August 5, 2012
Rated 5 out of 5 by A fine alternative in the Galleria Area. The Westins at the Galleria are of high quality but if you want the same standards and top customer service you can choice the Sheraton Suites. From the Omaha Steakhouse to the complemtary shuttle to the Galleria Mall it's a fine alternative choice. It's a recommended choice for families or guests like me who like that extra space to see friends or just avoid feeling clastrophobic. I've stayed here over a decade, and it's my first choice when I stay in Houston. January 3, 2013
Rated 2 out of 5 by AC and water issues The AC was too sensitive and difficult to regulate (either too cold or too hot). Toilet water kept cycling thru causing noise throughout the nights. July 18, 2014
Rated 4 out of 5 by Really nice Here for a meeting and everything was handled beautifully. July 18, 2014
Rated 1 out of 5 by Nice hotel Great romos, recently renewed. Great staff, a new Club Lounge. Great location. July 18, 2014
Rated 5 out of 5 by Great location I love to stay in this hotel! It is 2 blocks from the Galleria and all the best shopping and the rooms are amazingly comfortable. I have stayed many times in the past at the Galleria Hotels since I am from Mexico City and just came shopping but there is no comparison! They just remodeled it and they left the rooms better than ever and the restaurant is beautiful! Love the staff, love everything! Tatiana December 1, 2013
Rated 5 out of 5 by Staff The staff here went out of their way to be helpful. The front desk (friendly + answered all ques patiently) the concierge (all airport, restaurant ques., actually TOOK us to nearby place known for its barbecue), housekeeping (immediately brought us extra shampoo), the fellows outside door ( friendly, very helpful). It was more than we expected and more than I have received at other hotels, by far. November 8, 2012
Rated 2 out of 5 by Oops Checked in on Monday evening and went to the room. The toilet was in continuous flush mode such that the entire seat was wet. Maintenance repaired while I was out at dinner. The entire room was surface clean but not deep clean. Hair in the corners of the bathroom, behind the door, and odd damp spots in the carpet in all rooms (I kept my shoes on). Not at all what I expect from a Sheraton. August 12, 2012
Rated 4 out of 5 by Good Hotel Near the Galleria Not too much to say about this hotel. My stay was for 3 nights and I wanted to be near the Galleria. I was on the Starwood Preferred Floor (Floor 14) and my room was well maintained and very clean. The front desk staff who checked me in were very pleasant and recognized my status. I had a Fed-Ex delivered and as soon as it arrived they called up to see if they could deliver it to my room. March 11, 2012
Rated 1 out of 5 by Poor service and facility When I checked in the person who waited on us was not very help. Rush through the process. Did not explain the self parking. Just told me to put the tag in my window. The parking lot person exlained to me how things worked. I requested extra blankets. I never received the blankets. I had to go to the lobby. My televison in the bedroom did not work very well, nor were the channels satisfactory. I real;ize that we were not there to watch TV. But the selection was poor. The toilets backed up twice. The second time I called down to the front desk and the person was less than helpful and sounded irriated that I called and no one ever showed up. I told them when I checked out; they said why didn't you call and report it. I told them I did and no one ever showed up. The pool was not kept up very well. I expected more from the Sheraton. I was very disappointed. July 7, 2014
Rated 3 out of 5 by Good property... We had a family reunion over the 4th of July weekend and this property was in a good area for travelers. The location is wonderful for those wanting to shop, with the Galleria in walking distance. The facilities were clean. The lobby area was beautiful and the banquet room was adequate. The banquet staff was very attentive. The check in and check out was challenging. I expect to be greeted immediately upon arrival and when checking out and I don't like waiting until the staff member completes their telephone conversation. Our room had a couple of issues which I reported upon checking out of the facility. After traveling for business and staying in various hotels overall, this hotel was nothing special. When traveling as a family we normally stay at one of the competitors when we travel that offers breakfast and an evening happy hour in addition to a larger living space. Otherwise, not a bad place. July 9, 2014
Rated 5 out of 5 by This Hotel is wonderful This our favorite hotel we love the new look the furniture is beautiful the rooms look great the staff was great especially the bartender and santiago in the restaurant speaking on the restaurant they should've kept the old menu maybe thats why its always empty the room service charges were a bit high but overall we had a good time December 31, 2013
Rated 2 out of 5 by Limited Stayed at this location and the customer service on the night shift needs improvement. You really should look into extending your internet to guess for free. The environment wasn't people friendly, we stayed there 3 days and the only person that greeted us was the the staff in restaurant during breakfast. No hospitality was extended at all. Very disappointed. July 7, 2014
Rated 5 out of 5 by guest received excellent service at checkin and the Bellman was very impressive with the service rendered (taking luggage to room, turning all lights on and asking what additional services we needed. Thank you for making my stay a joyous experience. December 28, 2012
Rated 1 out of 5 by Unprofessional staff My original reservation from 05/18/14 to 05/22/14 was cancelled without informing me, although I checked in prior to the check out time and a penalty (equal to the rate / night) was charged for not showing up. At the time of check in, I asked the staff member to reinstate my reservation, but instead she charged me a no show penalty. I called the hotel and they transferred me to the billing department, but I still didn't hear back even after leaving several messages. I'm very disappointed with the staff at this hotel and I hope that Starwood management would take appropriate measures to resolve this issue. May 25, 2014
Rated 5 out of 5 by Great location This hotel has excellent location, price and amenities! Guess they had too many sheets/blankets stolen as no extra ones in room. Shame on you people who do not recognize other people's property. March 10, 2013
Rated 3 out of 5 by Water Out For 2 Hours I loved everything about my stay with exception of a 2 hour water outage during a time I had to prepare for a meeting. I actually had to go and rent a motel room to shower to attend my meeting. February 16, 2012
Rated 3 out of 5 by Hotel seems a bit worn The hotel was fine but seems like it's getting dated. Especially the bathrooms. I would probably look for something new and fresher on my next trip. Pool was definitely old and small. March 26, 2013
Rated 3 out of 5 by Fix faucets and couches I have stayed at this hotel a number of times and each time I have found the couches to be very uncomfortable. Also, my last couple stays have had rooms with leaky faucets. August 19, 2012
Rated 5 out of 5 by Comfort while learning Great and comfortable hotel. Everything thing in Hotel was functional. No lack of facilities and the food/atmosphere excellent. November 24, 2013
Rated 4 out of 5 by Great location and nice facilities Almost all meet a great experience. The location is superb for shopping and in my case it is near my Houston office. The AC has some sort of problema since it doesn't give you some times the temperatura tou are lokng for. All the rest is OK bur the Club. I this the food has to be with more options and in most cases, my experience is that the wine is for free and this is not the case at this facility.. The food in general is not for my taste. I liked it better before the change. June 27, 2014
Rated 5 out of 5 by This hotel is conveniently located to shopping mall/centers and restaurants I will stay at this property on my next visit back to Houston. I was impressed with how clean our room was . Will surely recommend to others. September 26, 2012
<<prev2 3 4 5 ... 9 next>>