Rated 2 out of 5 by MFM10 Very poor service
Staffs have very bad attitude and not attentive at all . In the lounge there is a staff name Mr Attopon always on the phone and totally ignore customers . Ordered a drink waited for 30 minutes and never arrived because he was too busy on the phone . The qualty of food in this hotel is very poor . The Xmas eve dinner not worthy at all for the price paid . The price for the accommodation does not match for the value . Do not recomnend and shall never returned to this facility . The poorest Sheraton one can find .
December 26, 2014
Rated 3 out of 5 by choy2526 Quiet place for romantic getaways
Very peaceful environment with lots of activities to do.
December 2, 2014
Rated 4 out of 5 by KFS67 Great beach, nice hotel, and great SPG recognition
Great stay and good hotel in general. Would have liked the breakfast buffet to be more Asian inspired food.
November 30, 2014
Rated 5 out of 5 by Georg68 One of the best in Thailand
My second staty in this exellent place. Two excellent pools,wonderful green areas and the beach wich is just amaising. IF you are looking for something special This is the place.
November 30, 2014
Rated 5 out of 5 by TomWi A pleasant stay
Due to the friendly staff, the rich breakfast and the extended garden all guests were in a very good mood
November 14, 2014
Rated 5 out of 5 by jluk Nice getaway
The Krabi Sheraton resort was a perfect stay. Hotel accommodations were great, staff was friendly, helpful and attentive. The sheraton club is a must do for the daily breakfast and happy hour. The food was plentiful and diverse.
November 14, 2014
Rated 4 out of 5 by SandyWong2014 Great for peace and quiet
We stayed for two nights, 23rd and 24th October 2014. The hotel resides in a huge, well-landscaped resort. We walked from our room to the reception block, but you could also ask for a buggy to take you around. The room was big enough for two people, and well-appointed (although my friend noted the lack of a hair-dryer). The beach was within walking distance of our room, although we did see other patrons asking for a buggy ride. Oh the beach! It was beautiful; fine sand which seemed to stretch forever, and clear water, no mud, no rocks. If you're averse to sand in your costume, the two pools should keep you happy. The Malati pool has a bar, so you could have your pina colada in the pool and watch the sunset. You could also sign up for snorkelling, diving, island-hopping, etc.
We came to de-stress, and get away from the office crowds, and we came to the right place. However if you're looking for a happening place (nightclub, dancing, famous DJs, etc), you'll find this one missing the mark. We found the restaurants expensive, and had our meals (except for breakfast) outside the hotel. On the first night, we took the hotel shuttle (250 bahts per pax round trip) to Ao Nang for a meal and a little shopping. The shuttle was very punctual, and the driver very courteous.
We had a choice of freebies, and we chose to have free wi-fi in our room for 1 day. The other choice was ice-cream in the Malati pool.
All in all, we had a good rest, and I still can't forget the beach!
November 12, 2014
Rated 5 out of 5 by Wan5539 Good Beach
Hotel has good staff, especially Front Desk team.
Front Office Manager, Pennapa, is very professional and friendly.
November 12, 2014
Rated 4 out of 5 by Cobbie Disappointing room quality
I stayed at this hotel for 5 nights and overall I was very impressed with the service by staff and hotel facilities but the room quality was disappointing and didn't meet my expectations.
The staff were excellent. The swimming pool wasn't overcrowded so you could relax easily and the views from the pool were fabulous.
November 6, 2014
Rated 4 out of 5 by Tazzy80 Excellent Service
All staff are fabulous. They were all very helpful during my stay and give me advise on what to do as it was my first time in Krabi. All facilities and restaurants were great too. Special thanks to Sareena, reception staff who had checked me in (not too sure of her name), she's really a gem to the hotel. I'll definitely be back to stay In this resort again.
October 29, 2014
Rated 2 out of 5 by NotIdeal Below average experience
I stayed at this hotel from Oct 1 -3. First let me start off by saying this hotel is definitely on a nice piece of property, however, the following reasons that I will list made this stay below average.
1. My first comment relates more so to the SPG guarantee of best rates. The rate offered on SPG was not the lowest ($150/night on Agoda was the cheapest), but I didn't want to risk not having the platinum upgrade so I booked on SPG. I mentioned it to the staff when checking in, but nothing was provided.
2. Speaking of Platinum upgrade, I was told that I could not get a suite upgrade as they were all booked. I was a little skeptical of this as I stayed during the low season. After checking in I went back on the SPG website and found that I could still book a suite.
3. When we got to the room, both beds had some sort of green stain on the sheets. It was pretty obvious so I'm not really sure how it was missed.We had to call two times to finally get someone in the room to change the sheets.
4. There was a very strong odor coming from the bathroom that was uncomfortable.
5. Layout/location - the layout is pretty spread out and makes getting to places within the hotel somewhat inconvenient.
Again, the property is great with awesome pools, food, and beach views, but this stay was far from ideal.
October 26, 2014
Rated 3 out of 5 by Private100 Falls short of expectations...
Breakfast was just o.k. but flies on pastries and ants on the juice stations not appetizing. Pool was dirty (could see sediments of whatever that was). SPG preferred level got you nothing...no wifi in the room, no real benefits. Had to pay a lot more to get club level, which was a huge disappointment...free snacks and drinks but not much of choice or real snacking option for the kids. Not going back.
October 21, 2014
Rated 5 out of 5 by VJSA CHEF
i have all the praises for your INDIAN Chef whose name maybe was MOHAN LAL.
His preparations were excellent and he was very courteous and is an asset for Sheraton Krabi.
October 20, 2014
Rated 4 out of 5 by Art57 This hotel is nice
The accommodations and facilities are very nice
October 12, 2014
Rated 5 out of 5 by RMohamed Perfect place to rejuvenate your mind and soul
From the airport Representative that greet us upon arrival, the limousine driver, the person who’s assisted us with the check-in at the club lounge (Attapon) which also explained fully on all the resort facilities and escorted us to the room to ensure all in order. We facing some air-condition issues on our first night, but the team action promptly and special thanks to Ms Pennapa for taking care our stay. Lovely birthday surprise with the birthday cake amenities. Besides the raining day on the first and second day of our stay, everything was perfect! Thank you so much!
October 11, 2014
Rated 5 out of 5 by gorfee very good place for a vacation
quiet and wonerful beach in the resort, and beautiful garden views in the resort area, not too many people in the public beachs like ao nang, the thai cuisine in the hotel is very thai too
October 3, 2014
Rated 4 out of 5 by CK9923 Nice hotel sui for family holidays
Nice hotel facilities, smiling staffs and provided whatever request from staff expecially club lounge staff- Pranee.
As platinum member benefit, overall scoring met satistifacation.
Need improvement from Malati restaurent to improved the taste of local Thai food as well as comment that fish dishe ordered from menu which fish not fresh and tomyangkung dishe not delicious.
Thanks and recognited the kid club corner provided better care for children-art study .
September 30, 2014
Rated 5 out of 5 by Ragr Beautiful location
Lovely welcome from the staff. Huge hotel but it never felt crowded. The hotel grounds and beach were well kept. We particularly enjoyed our Indian meal at Malatis.
September 22, 2014
Rated 5 out of 5 by Merrineil 2nd Stay and still perfect
upon arrival we were taken to the Sheraton Club as we were staying in a club room, and the welcome by Preena was superb. We were soon taken to our suite, which being on the 2nd floor had a view over the grounds, pool and to the ocean and it was magnificent.
Because of upgrades to Mangosteens restaurant breakfast was held in a marquee for the first couple of days, and it was a beautiful setting, and the same extensive range to choose from. For anybody to ever say that there was not enough choice etc, I really do not know what else there could be there.
We also had a meal at Ghekkos and Melati, and both were really nice and not expensive for being in a resort, and the staff there were lovely and friendly and could not do enough for us. We also had cocktails at the pool, and happy hour snacks and drinks in the club lounge, both were also first class.
It was my husband's birthday while we were there and the cake arranged by staff and left in our room was a lovely touch, along with a bottle of wine and the swan towels on the bed.
We would like to congratulate Paul and his staff for making our holiday even better and will definitely return
September 19, 2014
Rated 4 out of 5 by happybelly Quiet Hideaway in Krabi
Was there for 3 nights and I was given the top room in the SPG floor. The rooms were newly renovated.
Plus - nice big compound and pools. Staff attentiveness to requests. Nice lotus ponds with lilies in bloom.
Minus - No turndown service at night which I had expected of hotels like Sheraton class. The temporary bf areas were not so conducive for idyllic morning. No water offered at pool side to complement the nice pools and views. No wifi in rooms!!!!
Kudos to Alonso for being attentive and provided vouchers to exchange for complimentary drinks or wifi due to birthday of friend.
September 16, 2014
Rated 4 out of 5 by S1111 A relaxing stay
My husband and I had a lovely stay at Sheraton Krabi. We especially enjoyed the proximity of the property to the beach.
September 15, 2014
Rated 5 out of 5 by Gunner86 Great Hotel Overall
The hotel had everything anyone could ask for. From good and friendly service. Excellent food, ambience, great pools and beach.
Overall was awesome.
September 12, 2014
Rated 5 out of 5 by Christina25 Great experience at Sheraton Krabi
Had an amazing time at the Sheraton Krabi for a long weekend. The grounds of the hotel were beautiful and nicely spread out so that you had privacy and never felt on top of other guests. Staff was extremely friendly and accomodating. We had some of the best service we have ever gotten while traveling. We were shocked at how quickly concierge brought fresh towels when we had called the front desk and the towels were still warm as well! The two pools was nice because we were travelling without children and preferred to be at the pool that was less child-friendly. The hotel room was beautiful and bed extremely comfortable. We didn't eat much in the hotel except for ordering a pizza which we both agreed was delicious. The breakfast spread was the only disappointing aspect of the trip. The tent was not very nice. There was no view and no breeze. The breakfast did not match the quality of the rest of the hotel and the food was so-so.
Overall, we were extremely impressed with the facilities and service at the Sheraton. We will definitely travel back and recommend to friends!
September 9, 2014
Rated 4 out of 5 by sdkohli Great poolside and private beach, food could be better
My husband and I stayed at the Sheraton Krabi resort for four days as part of our vacation with friends. The pool is the best part about the hotel as is the beachfront of the hotel- the sunset was gorgeous. We were disappointed by the restaurants though- the quality of the food was lacking and the restaurants were quite basic- nothing very authentic in terms of decor. The air conditioning in the rooms was very cold, but other than that the staff was great.
September 9, 2014
Rated 5 out of 5 by WRistau Very Relaxing Ambience & Great Staff
Very relaxing hotel, quite and great staff. A big thanks to Ms. Saron, Ms Pranee, and Mr. Attapon, who worked the club lounge and were just fantastic. A hotel well recommended for a quite, relaxing getaway.
September 8, 2014
Rated 5 out of 5 by SUFTUM The Sheraton was a quality hotel experience
We expected a lot from the Sheraton prior to arriving and were definitely not disappointed in any way. The staff , decor, rooms, pools, sea views , and food in each of the rooms were all excellent.
September 5, 2014
Rated 3 out of 5 by Rick0001 Hotel experience
A nice quiet and attractive environment with very supportive and attentive staff. Wifi facilities especially club lounge and fitness room were excellent.
However pools were murky, and it was annoying that many features were extras: tennis, boats (and wifi if not SPG).
September 5, 2014
Rated 4 out of 5 by Kahmad1 Great Features
I had requested an early check in but was greatly inconvenienced upon arrival at the hotel. Staff attitude was not good....he did not explain correctly and ended up almost in a stand off.
Stay was wonderful otherwise. F&B prices are prohibitively expensive.
August 26, 2014
Rated 4 out of 5 by DanandHarry Lovely hotel
lovely hotel, staff very accomodating. does need some touch ups, starting to get tired.
August 11, 2014
Rated 4 out of 5 by Dutchfransje Staff is excellent!
The facility and the staff are great! Minor points are: Pay extra for Wifi in the room or complex (except lobby)? Nowadays all hotels and guesthouses (even the real cheep ones) provide with free wifi.
Furthermore: Give a pricelist with all taxes included, frustrating to see a price on the menu and get another one one the bill: All restaurants outside the complex do!
The stay was fantastic, staff very helpfull and all was very clean.
I do recomend others to visit this place!
Frans A, Holland
August 10, 2014